Anthropologie

Very friendly staff from floor to dressing room to cashier. Found a cute shirt in sale section which is always a plus ;)

Great customer service here and let you shop, help you to put clothes in a fitting room if you’re carrying a lot. I see others have complained about customer service here, but each time in here, they’ve been able to help me return/​exchange items, locate items I’ve found online, etc. Plus, the clothes are always so unique and lovely. I’ve gotten some amazing deals in this store on things I’ve had my eyes on online, off of the sale racks for the end of season. Parking isn’t an issue if you know where to go (there’s a grocery store across the street, free street parking on the weekends — plus if you have feet, then you should know how to use them and walk a little, its good for you). There’s also a public lot across the street.

Like other reviewers here, the customer service is extremely bad… Let me tell you my experience today:
Every year like clock work I buy my sister a $ 500 gift card… and I thought I would buy one here since she frequents Anthropologie (but not this store). Well, first there is absolutely no parking… good luck… especially on a Sunday. Once I finally found a spot I made the trek to the store. I decided to pick up a cute coffee mug to go with the gift card… here is where the fun begins… I went to stand in line and yes, I was the first person… however, the 2 people ahead of me were returning clothes that they must have accumulated over the past year. I was standing there for 18 minutes (timed it on my phone) While I was standing there sweating my brains out (come-​on lets turn on some air, you charge enough for your clothes) I noticed 2 other employees checking out something on their cell phones… WTF…REALLY? I kept looking at them hoping the would read my mind and come open a register… no such luck… Finally, it was my turn…
I asked the sales girl for a gift card… dead silence… or a gift certificate… she thought about it and then pointed her finger to somewhere in the store and says” They are in the middle of the store” Really??? What store do you know that keeps their gift cards in the middle of the store… At that point, I looked at the poor people behind me and said «Just forget it» and of course she loudly says «Next person in Line»…
Let me make a guarantee here… I will never set foot in your store again. I do not have the time to waste. And since the manager (I guess, who had just come up to change the tape in a register) could have offered to get a gift card and bring it up to the register,(because I’m assuming she knows where they are)…could care less, well, I just don’t need to spend my money here. I think you should change your name to Anthropologize… for bad customer service…

I love anthro and do most of my shopping here but it is usually online, and I now it’s gonna stay that way.
I was in Burlingame yesterday so thought I would stop by and do some shopping. After spending over $ 300, the girl hands me my clothes wrapped in tissue. Where is my bag? I asked her for a bag and she said it will cost $.10. Wtf!!! Really??? Anthro can’t afford to pay the .10 and give me a bag for free. I know that grocery stores charge for bags but I also know that it is voluntary whether or not they want to charge. Come anthro, show some class to your customers who are spending a lot of money at their stores.

I went into this store today and had such a miserable experience I left making no purchase. I have been shopping at Anthropologie for years (not at this location) and I have never had such an uncomfortable shopping experience as I did today in this location. I came to the store with my teenage daughter and her boyfriend. They had shopped around downtown and met up with me while I was in this store. From the moment I walked in this place was absent of customer service but once my daughter arrived someone who appeared to be the manager followed us around the whole store. Several different occasions she asked if we needed any help. But not in a friendly manor. I felt as though she was possibly thinking we were going to steal something the way she spoke to us. When I went to try a few things on she first ignored me and then begrudgingly asked me if I needed a fitting room (why else would I be standing at the fitting room entrance) and then asked my name twice and repeated as if questioning it being my actual name. Not once throughout every «can I help you with something» as she followed us around or when she was having to get me a fitting room did she smile. Not once. I’m a stay at home mom with six children and as you can imagine my few moments of getting out to spend some time for myself are limited. In shopping at a place like Anthropologie I expect a level of customer service that is higher than most. I can sincerely say that I will never shop at this location again. If I am going to spend my time and money I will go to Palo Alto or to a different store completely in the future.

Hmm, I guess one person’s «no customer service» is another’s «ahh, I can shop in peace until I need to ask for help.» I’m definitely in the latter camp!
I kind of love that I can walk around and just look at stuff until I am interested in actually purchasing or trying on. I don’t need to be upsold. I don’t need to have someone who doesn’t know me guess at what I’d like (and be wrong). I want to find what I like, check the price, determine whether or not I want to try it on, then purchase if I like it. I feel like I can do that here, which is my optimal experience in a store like this.
This shop has a large enough selection for me, and I generally find a variety of sizes. The service (when I need it) has been friendly, and that’s basically all I ask for at a shop like this.
Of course I also love the window displays, as well as the home goods (hey, they sell Cucina stuff here!).
So if I’m in the mood, and I spy something I really like (and I’m willing to pay the price), I find this a good place to stop in. I do wish they were open *a little* later; 7 seems pretty early to close when there are still lots of other places open in the area.

I love Free People, Urban Outfitters, & Anthropologie. However, this Anthropologie has horrible customer service. I hate to write bad reviews but this location always gives me an uncomfortable feeling while shopping. It’s a huge change when your shopping at the boutiques around the corner that are filled with nice sales people. I’ve came into this store 4 times in the last few months without being greeted or asked for help. All the sales people are just running around like its a mad house when there’s only a few customers in the store. I wouldn’t mind with the running around if someone would say a quick hello or even just a smile. I personally have worked at Nordies, Saks, and small clothing stores and have always been taught that customers come first. Obviously, not at this location. I know that it gets crazy with shipment, sales and merchandising, but just a small greeting only takes a few seconds. I have to say the last time I was in was the worst. I came in with my puppies to do birthday shopping and I was mugged with disgust by a sales girl for a good 10 min and then scowled at for what I was purchasing (a book they had on sale). It was very unpleasant and uncomfortable especially for someone that was trying to enjoy a quiet birthday. I have to say, I won’t be returning to this location. I’d rather take my Anthropologie shopping to the SF store. I gave this review 3 stars because despite the not so great service, the items sold here are quite lovely :)

Really bad customer service! Really bad. Shame. There was an older woman sales rep in the dressing room — she was not friendly at all! No one made eye contact or smiled and when I was ready to pay they took such a long time. When one rep was done ringing she walked away, I was next in line… At least acknowledge me! I’m a huge Anthro shopper but I’ll never come back to this location again! I left the clothes I was ready to buy on the counter and walked out. I refuse to spend $$ here!

No. Just no.
Very inconsistent customer service, and a too-​limited sample of everything Anthro offers to really be a fun shopping experience.
I shopped here often until I just had to give up and go online instead. If I’m really craving a trip, I try to make it to the amazing SF store instead. I get consistently good service there and the selection is excellent. This store is more of an afterthought.
The selection is bad enough, but the service – ugh. It’s either obsequious or dismissive. There’s no middle ground.
My worst experience was when I asked for help finding a top I had seen a week earlier but couldn’t find… I described it in detail and even offered to pull out my iPad and show the salesperson a pic. It never occurred to the SA to hand me a catalogue to find it there!!! Finally, she looked at me with ever-​so-​barely disguised disgust and said, «You know, we moved a lot of things around and we have a lot of stuff… you should just look around and see if you can find it.»
So, in summary – no. I enact my revenge by buying things online that look interesting, and then returning them (only to the Burlingame store) when I don’t like them.

I’ve been having a torrid love affair with Anthro since college, and unlike the rest of my love affairs, it hasn’t failed to prove itself useful.
Wearing clothes from Anthro is like drinking a gigantic bottle of insta-​cute. I find it extremely difficult to get out of this store without making a purchase, and with Anthro’s prices, a purchase is more like an investment.
I love the looks that Anthro offers. I love the colors, vintage prints, unique cuts and cool accessories. Is it embellished with rhinestones? Then I frakking love it. I’m dumb like that. I love Anthro’s headbands, flapper-​style hair pins, and 1950’s style jewelry. If you don’t want to rock bright red lipstick and thick black eyelashes by the time you leave this store, you are dead inside, in which case I’ll be forced to confiscate your «girl» card indefinitely.
My favorite brand names are sold here. These are not brand names I love because they allow me to consume conspicuously (i.e., Coach). Oh no. These are brands I love because they make clothes I consistently love: Odille, Elevenses, Leifsdottir, Sleeping on Snow, Saturday Sunday. Sometimes they can make some Holly Hobby looking duds, but most of the time their ish is dope. And Anthro sells my most favorite brand of shoes in the world: Chie Mihara. But don’t forget to check out Faryl Robin, Beverly Feldman, Jeffrey Campbell (careful with sizing on these), Maloles, Madison Harding and Biviel.
Damn, Gina.
My favorite thing to buy at Anthro is coats. I always find the greatest coats ever here, and don’t forget that in SF, you can wear coats all year around (except October – October is hot as balls in SF).
In the interest of brevity, I won’t tell you about the resale price on eBay, but let’s just say a lot of these items retain their value. I also won’t tell you to look at eBay first because you can purchase many items at a steep discount. Nor will I tell you that these clothes sell out ASAP despite their crazy prices so you have to be able to make a quick decision (Read: I’ve been looking for Paddington Peeptoes since Summer ’06).
Let’s discuss the Burlingame location. Surprisingly, Burlingame has the best sales (discounted) room of any of the locations I’ve been to, although sometimes it’s way too crowded. And chicks are always returning shoes to this location, and these shoes always seem to wind up on sale (hurrah!). The girls that work here are so nice. If I worked at Anthro, I’d probably be homeless due to the employee discount, but dressed to the nines. This location also seems to have items that sell out online. (Always double check.) My only issue with this location is its bitchy patrons. What’s up with Downtown Burlingame and its overly botoxed ladies who lunch? These gals are most likely married to someone with a suffix of «III» or «IV» after their name, and most of them seem to have the personality of a brick. I told some lady a dress she found was cute in all sincerity and she sneered a «thanks» at me to let me know she DNGAF. Really?
Otherwise, A-​OK.

Three stars for the quality and style of the clothing selections… sometimes it’s hit or miss… minus 2 stars for customer service.
I frequent this store once in a while, and when I do I usually find many pieces. The customer service has never been that great, and I wasn’t going to write anything until I read Anna S.‘s post since it was similar to my experience.
I was there on a Sunday, with maybe 1 or 2 other customers in the store, max! Had an armful of clothes and not one person acknowledged me until I was about to add a 6^th piece to my arm. Oh yes, they walked by and saw me a couple times.
I was in the dressing room for about an hour with not one person checking on me the entire time!!! When my mom offered to hunt for different sizes for me, each time she came back, I asked if anyone offered to help her? Not one sales associate offered to help!!! I sent her 3 or 4 times because she couldn’t locate the items easily or the sizes. My mom didn’t mind, but I feel that the price of the clothing they should at least offer assistance.
In all my years of shopping at this Burlingame store, they rarely have employees that smile. My Sunday was no different. Drab, drab.
Such a difference in customer service from Nordstrom and Ambiance SF. The Ladies at Ambiance SF go out of their way to make you feel like you are the only one in their store! Not that I need that high level of service, but it’s nice to know they appreciate their customers.
And the return policy at Anthropologie is great! But in my experience, they really aren’t that happy to process a return. The last return I had to do, the lady seemed annoyed. I tried to make small talk and she completely cut me off! So rude. It made me feel like I should’ve just donated the measly $ 88 item.

Beautiful clothing and home décor. Pricey — but usually worth it. I’ve giving 5 stars because of a recent return experience. I purchased a pair of jeans, full price, in May of this year. I held on to them but wasn’t quite sure they were the right fit. I’d already taken off all of the tags, etc. Then, approximately 4 MONTHS later, I tried on the same pants, one size smaller, and they fit much better that the ones I purchased. I asked if there was any way I could exchange the two pairs of pants — even though I’d already removed the tags, etc., on my jeans. Rather than a simple exchange, they returned my jeans, and had me purchase the new ones in store. The reason why this was so great: the jeans were now on super sale. So, I ended up getting a better fitting pair of jeans, AND, about $ 110 in my pocket!!! Wow! Great customer service.

This store is gorgeous — like a creative, colorful work of art. I love their clothing because it’s nothing short of unique, quirky and full of beautiful details (beautiful embroidery inside clothing, fun buttons, flattering ruching). I admit I own many more of their pieces than I should, and entering this store is a complete danger to my somewhat addictive behavior, but I have never walked out regretting the money I spent (obscenely expensive for a stay-​at-​home mom, which is the only reason I didn’t give it 5 stars).
I was greeted by every single person working yesterday morning (4 of them), and they were friendly and helpful.

I’m glad that they are in town just so I can do my window shopping. I occasionally go in to browse their selection of clothing and nicknaks. I was able to score a cute little dress here for my brother’s wedding!

Love the décor — super nice, warm, and inviting! The staff is also very nice, and will help you find or order other sizes not available in store!
My only wish are the items were a bit more affordable!

Lovely clothes but I can’t afford most of them. They have a sale section in the back but looks like it’s already been picked over. Not much good stuff left. SAs seem enthusiastic at first, but quickly disappear when you want them to find a different size for you.

This rating is based on their customer service only. Instead of a review, I’ll just copy what I sent to their corporate office:
I am writing to you about my disappointing experience today at the Burlingame, CA store. I’m a regular Anthro shopper and have even visited the Burglingame location on occasion. I have always received great service at Anthro stores until today. I was in the store for a total of 23 minutes and received just about zero service.
I spent the first 8 minutes walking around the store gathering things to try on. There were no other customers in the store and about 5 or 6 employees working. Not a single person greeted me or acknowledged my presence, even though they made eye contact with me and saw me with an armful of clothes. I even walked close to them a couple of times just to make sure they saw me. Nothing.
It wasn’t until I got to the dressing room was I greeted and helped – first interaction. The woman was friendly and escorted me to a dressing room promptly. Again, there were no other customers around and I received zero attention in the 12 minutes I was in the dressing room. When I came out of the dressing room the women asked how I did. This was the second and last time I interacted with an employee.
I spent another 3 minutes walking around to make decisions on my purchase and decided that I would take my money elsewhere when a store full of employees couldn’t be bothered with acknowledging my presence. I cannot tell you how disappointed I was and really just can’t believe the utter indifference of your employees. I would be more understanding if the store had been busy (and I have received much better service during the holiday rush), but I was there at 11am on a Tuesday morning with ZERO customers in a fully staffed store. I really hope you bring this to the store’s attention and I will drive an extra 40 minutes to visit the Santana Row store from now on. Thank you for your time.

I can spend all day here.
but my bank account will not let me.
oh well.

I am a guy and therefore almost immune to froofy things like decoration, color pallets and stuff that is mostly women-​oriented.
But the way that Anthropologie decorates its stores is just fascinating; out of the box and singular (in my admittedly limited HGTV-​blighted experience).
I like going to this place to just see how far the art of store decoration can be pushed.

I really liked this location even though it was small. Staff that worked here were super nice. The sale racks I have to say were really cheap. They had a $ 20 section for Anthropologie? I know it was amazing.
The store in general is super expensive unless you are just swimming in money. Ha ha. But I’m not. Happy this store is so close to my home.