Hiline Frame & Wheel Alignment

I’ve used Hiline for two pretty major jobs. One was front steering work on my F-​350 and a Heater Core replacement on my Ram 1500. Both jobs went great were completed in very good time. They kept me informed about anything they ran into. I will use them again and recommend them to anyone else.

Good, friendly, and honest people who know customer service. I’ve taken 4 different cars here, and have never been let down. They tell you the truth (even if it means less money for them), and guarantee their work. I travel the extra distance to Burien from Seattle to support this shop. Always worth the extra trip, and I’m always satisfied with their work. They have done oil changes, brake services, replaced a fan clutch and thermostat, fixed power steering issues, alignments, and replaced a water pump for me… to name a few. I will soon have my air conditioner converted to R12 to R134a here. They pretty much do everything here, but major body work can probably better be done next door at Fix Auto. It’s a busy shop (for a reason), so appointments and a ride home are recommended. This is a small price to pay for a great, mechanically inclined team that will do it right, and not try to cheat you.

Wow — this place is fantastic. I was referred to Hiline Frame by Discount Tire after a whirlwind of trying to identify a shaking feeling my Pathfinder was experiencing when I reached a certain speed. It was not a problem that I could easily replicate so the other places I went to could not find what I was describing.
The staff (Joel in particular) were great. He listened to our problem, asked good questions, and left us feeling confident that they would figure it out. By the next day we had a call explaining a radiator leak that was mixing coolant into our transmission fluids. This was huge! We had been to other repair shops who never identified a leak, thus leaving us certain that it must be an alignment or frame issue.
They ordered parts, got to work by the next day when we discovered by chance that our problem was a manufacturing defect that was covered in a non-​disclosed extended warranty. Here is what makes Hiline get the 5-​star rating:
They immediately ceased work, waited while we tried to get Nissan to take ownership of the problem, went above and beyond by trying to work with Nissan to finish the repair (which unfortunately did not happen) AND then went through the ridiculous process or stopping the great work they had done to reinstall the faulty radiator and tow it over to Nissan. The whole time during this very frustrating debacle they were kind, patient, helpful, and sympathetic to our frustrations with Nissan for making the process less than easy (cause lets face it — Nissan was in no hurry to cover a new radiator and transmission for us).
They just earned customers for life, plus a guaranteed top of mind referral from us. Thank you Hiline Frame!!!

I came here with a weird problem that two dealerships didn’t fix.
Highline Frame didn’t fix anything that didn’t need it– like the dealerships did.
They did find the problem and fix it.
Peter communicates thoroughly, seems to actually enjoy his job, and doesn’t BS.
I can’t ask for more.
Just be sure not to go to Highline Auto Electric by accident. That would be a bad mistake.

I was greeted in a friendly way, talked to respectfully about my needs (alignment), warned that given the fender bender the car was in, the repair might be more than a straight alignment, (which is what I feared) and pleasantly pleased when nothing extra was needed. Cheaper alignment by about $ 15 than a local competitor, friendly honest service. I’ll be back.

Hiline had previously fixed an issue with cross threading that Discount Tire paid for. That’s how I found out about them. I set an appointment with them to have a look at why my 03 BMW’s steering wheel was shaking when braking. Other places simply stated that the rotors were warped (and I had replaced those 2x before to no avail). Hiline also determined the rotors were warped but also found that the control arm bushings had failed as well. They fixed both quickly and the car drives great. I will definitely bring my car back to them.

I love having a mechanic I can trust and refer my friends to and Hiline is just that. This place does it all so don’t narrow your expectations because of the frame and alignment bit. I have taken my Lexus, Land Cruiser and F250 (diesel) to this shop and they capably handled all needed service. The manager, Peter, is a friendly, competent professional and a straight shooter. He is pragmatic about needed repairs and is motivated to retain my business. I never feel like I have been sold more repair than necessary, the work is always done in a timely manner and my cars run well after a visit to the shop. An aside, the shop is clean and orderly. Always a significant factor in my book.
Love a local business doing it right. Hopefully, I won’t have to pay them a visit any time soon but at least I know that when I do I am in very good hands.

Been here twice for a single alignment issue. Car still pulls and no great concern nor apology from the mechanics. Not worth my $ 90 to keep going back to get it fixed.

I came here for an alignment after replacing some suspension parts on my car. Overall, the customer service and the actual alignment was okay. According to the print-​out they gave me, everything was done within the manufacturer’s specifications, so I can’t knock them for that, but what I found unsatisfactory was that the camber of the front wheels was noticeably off. The right wheel had 0.1 degrees of camber while the left wheel had 0.4 degrees of camber. This was obvious just by looking at it, and it had a negative impact on both handling and tire wear. Afterwards, I noticed my car was pulling to one side and the steering wheel was not centered properly. I suppose I should’ve returned to have them fix the alignment, but I ended up going to another place down the street that did a better job, was faster, and cheaper.

I went here to get my brakes checked because they were squealing pretty bad. The guy I spoke with, Peter, said they were only 50% worn and the noise was caused by dust. He inspected the brakes, removed the dust, and no charge! Finally, a mechanic that isn’t out to rip me off. I will be returning here when something goes wrong with my car.

Came recommended by Discount tires. Got the new tires today and needed an alignment. At first I was put off by the fact it could take up to 1 ½ hours! Yikes. Called around, and found their prices to be the best in town. Dropped off the car and went around the corner for killer Mexican food. About 30 minutes later, got a call saying they were done! Wow. And, I didn’t need the rear alignment after all (saved $ 30). Same impression as earlier post — they’re not trying to swindle or charge for unnecessary services. Honest and nice guys, knew I was in a hurry, etc. I will definitely go back for other services and future alignments.

I brought my car here for a front alignment a couple of months ago. They didn’t try to convince me that there were a thousand things wrong with my car and that I was in imminent danger if I left without getting additional repairs. Basically, I got the impression that they were an honest car place where I might be able to bring my car for future maintenance/​repairs.
I went back a couple of weeks ago for my 60K mile service. This was after I called around to compare price, services included at that price and customer service (friendliness, professionalism…).
The manager is very professional, honest and competent, as are his employees.
I will be taking my car back to them and keeping you updated on future experiences. If I can add «consistency» to the list of attributes the shop has to offer, I will be giving them a 5 star review.