Citizen’s Business Bank

I came to cash a check from my employer and I immediately felt some sort of attitude from the ladies behind the counter. First they told me that they can’t cash it because they first have to put in some kind of request. Second was that they dont have 6k to give me. I told them I spoke with someone a day before who told me to come in but warned me that it may take a while because they have to get a hold of someone at my job to verify the check. Now I’ve been sitting here for over an hour and still nothing because supposedly they can’t reach anyone. I get that, but still this bank is very uninviting and the ladies behind the counter are quite unpleasant. And noone seems to care that I sit here. When a customer they know comes in, they welcome them with a big smile. I hope I will never have to come back here again.
The only reason that I’m still waiting is because this is the closest location to where I live, which is about 40 miles.

If you want poor customer service and your business to stop processing checks, come bank here. It’s such a joke that this can be called a business bank. If I can give it negative stars, I would. Thanks for holding my deposits for 7 days because I’m a new business customers. I basically have to wait now to close my accounts. Then try depositing cash. They literally will not let you over 10,001 dollars.

i understand it a slow pace bank I get that, but damn people not everyone has all the time in the world to wait, even on a fridays at most they have 2 tellers, people need a lil pep in there step.

Why oh why are you still putting up with the long lines and impersonal crappy service of your current bank when you could be banking at Citizens Business Bank? Why?
The tellers and branch manager will learn your name and greet you every time you come in. When they eventually get to know you, you can call on the phone and they’ll know your voice! No more being a number, and back to being a customer.
Maddy was welcomed inside the bank and even given treats!