Rick Hendrick Luxury Collision Center Buford

My son was hit by another car. Kindle was a great help since I could not handle the situation myself. He took care of my sons rental car and Rick Hendrick Luxury Collision Center did a great job on the repairs. If I have body repair needs in the future I will be sending them to Rick Hendrick

I rook my 2013 Ford Taurus to get a bumper repair after a minor collision. The ladies up front processed my paperwork and contacted Enterprise to have them deliver a rental. Thanks Ladies! JC was my service representative and did a great job keeping me briefed on the details of the claim and what needed to be done, During the process, JC kept me informed and was very responsive to all of my needs! You can take your vehicle anywhere to be repaired, the real difference is the people that get it done! Thanks again to the team at Hendricks!

The staff walks you through the process and keeps you thoroughly keep you informed of the status of your car. Larry, the representative that we worked with, was very knowledgeable and courteous. Overall, it was a very pleasant experience.

This is my first review on Unilocal.Because I feel I need to write good review to help honest businesses.
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Assessment
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I damaged the quarter panel and tail light of my car when I was backing out of a parking lot. Since I don’t know that much about cars and mechanics, I figure my best chance is to shop around and hear different opinion. I sought quote from various certified shops around Atlanta before I come to Jean-​Claude (JC) of Hendrick Buford Collision Center for help. Most of other vendors suggest repairing ¼ of the entire vehicle, which will cost me a fortune. JC on the other hand provided me with honest assessment of the damage. He provide me a range of options that suits my budges and give his personal opinion on what must be repaired, and what can be just touched up. I really appreciate JC professional but personal opinion in the sense that he doesn’t suggest unnecessary repairs. I was able to tell this because the necessary repairs he suggested are all suggested by others. When I delivered my car for repair, he also took time and effort to arrange somebody to send me back. Considering the distance between downtown Atlanta and Buford, that is one big favor! Moreover, he was able to replace the tail light with OEM parts with just aftermarket pricing. Finally, JC was able to find an engineer who previously worked with the manufacturer of my car (MB) to work on my case. The technician Kevin knows a lot of about MB. My experience working with JC couldn’t be better. I feel really lucky I was able to find them and feel that I’m in good hands.
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Repair Quality
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Kevin helped restore my car to its original appearance. I couldn’t tell there is any difference between what it is right now and what it is before. It is like a magic. Moreover, JC also did me a favor by helping me buff out some of the scratches on the sides of the car caused by rock chips. I’m very glad that my car is back to its original shape. Big thanks to JC and Kevin at Hendrick Buford Collision Center!

My car went in for repairs after an accident. Kindle was professional from the first call, throughout the process & when I came to pick up my car. The service & updates I received during the process gave me the confidence Rick Hendricks Collision was on top of my job at all times. Excellent work, excellent service & I love the new collision center. And my car looks better now than before the accident. No one wants to be inconvenienced by an accident but receiving good professional service make the inconvenience not so bad.