Sephora

Came here because I was in the area, despite the reviews. Took 30 minutes to finally find someone not talking to their co-​worker and the girl told me to ask someone else. I waited, looked around, finally found someone. Ask for the samples I was holding and to find out about covering some blemishes. I had to wait a bit but that was fine. Her suggestion didn’t really help but she clearly tried to help as best as she could. Then I went to find those evian duo sprays and the worker I asked said they didn’t have it but had another one like it and then showed me the ONE I ASKED FOR. She goes «We don’t sell aveno, that’s Walgreens.» Uh. Lady. I asked specifically for the product in your hand. I know how to pronounce it, my dad used to drink it when I was a kid. The only time I was treated with respect was when I went to purchase my items, and I feel that was only because I’m a VIB Rouge. Maybe to get noticed in the store you need to walk around with your member card taped to your forehead. Overall, I wouldn’t be back here unless I’m in the mood to be frustrated.

The customer service down to the cashiers are nasty with the exception of two ladies. When I asked a rep about a product, she told me she don’t know and to buy it & if I don’t like it bring it back. When Elmira approached me she was super friendly and helpful. Ayanna helped me with choosing a shade as well. The majority of the staff needs coaching lessons on how to deal with consumers.

I come to this location often to get what I need and get out. What boggles my brain is how rude staff are to customers here. Staff have one job, share the knowledge they have about products and give recommendations based on what people are on the market to purchase, preferably without attitude. Maybe, even up sell the customers! After all, this is a store that thrives on sales. Sephora staff should be personable and friendly. Those are the two main requirements a manager should look for when staffing a sephora. The staff here treat people like second class citizens. Most of the makeup artists literally don’t make eye contact to avoid possible conversation about products and just avoid you in general. It may be a lack of training on managements part or employee are just depressed to work here. Malika in the perfume section spent 10 minutes complaining to her coworker about a customer who asked her for a sample of men’s cologne and how pathetic he was. When I asked Malika which perfume would make a good gift for a woman in her 60’s she gave me an attitude. Instead of leaving in a better mood after a new purchase like most places, this place just makes me depressed. As a VIB ROUGE customer, I expected more.

This Sephora was literally the worst. There were all guys working there and when I came up to the register and asked advice about a product, the cashier guy responded to me saying I don’t know I just got here. The «director» stepped in just as I was asking if you know nothing about your products, why do you work here? The director rather than answer my question told me to watch my language. I’m sorry, are we in preschool? I don’t need to be taught what to say or how to act when I simply asked about a product. Men really shouldn’t be working here if they have no idea what they’re selling and should be prepared to answer any questions from consumers. I ended up not buying anything because of the rude director. This place seriously needs a better staff or I’m shopping at ulta. Awful place and awful staff stay far away from this place! The girls who work at Sephora in Manhattan are much more helpful and polite.

It’s sad, I used to really love this Sephora. When they opened, staff was always super attentive. Here’s the situation. If you are over 50, YOU WILL BE IGNORED. I prolly spend a couple grand a year on cosmetics and skincare, and I cannot tell you how many times a twenty something standing next to me has been asked if they need assistance, I look up, and the sales assistants consistently dash away, like I have a disease. I’m nicely dressed, full makeup, I mean seriously. I asked a guy to help me find an good eyebrow pencil, he barked out some brand over his shoulder as he literally ran away from me like he had to use the bathroom. He had just asked a young girl next to me if she needed help. What, am I the freakin elephant man? lol. Agism sucks. Shame on you. Please advise your staff that they will not become suddenly old if they talk to someone over 50 years of age. I avoid this situation, and give my money to other local shops who appreciate their elders. lmao. Treat everyone with respect, it’s pretty simple. Yet, the last ten times I’ve been there the staff looks through me like I’m invisible. I’ve also seen other 50+ women standing there with a foundation, scanning the place for assistance. Nothing. They’re rushing past her to ask a younger customer who’s minding her own business if she needs help. I’m using up the rest of my VIB points, and never returning. AARP peeps get treated like CRAP. EOS.

I love this store! I always get overwhelmed when I shop here because it’s makeup galore lol. The ladies here are very nice and pleasant and very helpful.

I would have given the review five stars if everyone working here was like Paige. She gave me a mini makeover of «everyday eyes» which not only looked great but also taught me how to update my eye makeup and that I really need to buy new applicator brushes. Paige was really sweet and more than competent. The other employees I dealt with not so much, to the point that I was ready to never step foot in another Sephora again.

I cant stay out this store even if i was paid to. I mean whats not to love about this place !

Had the pleasure of getting an honest and well informed opinion from one of the beauty advisors. I was wondering if she tried the spray on blush. Another great visit at this location.

Hit or miss! I came here to get a custom makeover before an important event. The woman assigned to my custom makeover was so incompetent. She had another makeup artist do my brows and then she proceeded to attempt my makeup. I showed her a picture of the look I wanted and she said okay. The color she choose for my foundation was way too light and she didn’t know how blend it properly. My neck and face were a different shade. She didn’t even come close to replicating the eye makeup!
I asked her to apply false lashes… That was a big mistake. After failing to get a coworker to do them for her, she decided to give it a try. She took about 20 mins as she attempted to apply them. She actually told me that it was the first time she applied lashes. How do you work at Sephora doing Custom Makeovers and not know how to apply lashes?! My lashes literally fell off 10 minutes later. I actually had to return them which was a waste of time.
I will never come back to this Sephora!

This is my favorite Sephora for a number of reasons. Whenever I’m on Court and Joralemon, I make time to pop in. Beatrice, an employee of this Sephora, always makes my experience perfecto! She is warm and wonderful.
Word to the wise: Sephora allows you to sample their products such as perfume, skin care and cosmetics. Some of the communal cosmetics gross me out, but I do love me some perfume and Caudalie eye cream! I love Sephora so much because of all genres of products and variety of brands.
If you spend $ 50 and make an appointment, you can have your make up done. Request Beatrice, she’s amazing and wonderful!

Every single star belongs to Liz who makes me look like a star every time I have a date. She is the cat eye Queen, no one does it better!

I have had decent experiences here from day one. I’m a makeup enthusiast and I have a professional grp that is notorious in NYC. Your store has a woman by the name of Shayla that is a rep for Nars and she has a horrible spirit and is extremely SELECTIVE to the customers that she’ll tend to. I’ve experienced service neglect from her on two occasions and this time a sweet manager on duty at 3:30pm with dk reddish auburn hair asked her to assist me and she purposely. Overextended her cust. Srvc to her current client and left me waiting for over 20 minutes. Her client even acknowledged that I had been waiting for a long time. I then proceeded to look for the manager that advised her to assist me and I told the manager that I STILL had not been assisted as she requested and the manager herself sought assistance for me. Shayla’s partner (a tall male) with glasses also a #Nars rep asked me if I was being helped. I replied: «Thank You for asking!» «At least someone. asked?!» Then. Shayla decides to say «Oh. I was just putting some things away» Corporate pls note: I had fitness gear on but I’m classy. So to be treated horribly by the same person twice is very telling about the individual. She has poor customer service and should treat ALL. walks of life that come into your bklyn location or wherever she is representing Sephora and Nars, with a 1,000% helpful customer experience. Her attitude is bad for the makeup industry.
Please resend your team member back thru a salesmanship course to revisit exceptional sales etiquette. It would do so many of us that have felt her negative energy a huge favor.

the worst and most ghetto workers, not professional, dont care for their job, give attitude, dont want to give out samples. pure disgust!

This is the spot. The staff are pretty cool. Very helpful, and let us not forget… FREE SAMPLES :-) I love Sephora.

I kind of assumed that the «perfume specialist» would not be very helpful. He blew me away. Really knew his scents. You could tell him «I want to smell like I just got back from a trip to Paris» and would direct you to the right scent. Very impressed.

This is a really solid Sephora. The stars are for Elmyra (our stylist) who color matched my mom with such patience and was really knowledgeable about makeup for people with darker complexions. She beat the Color IQ system and found my mother’s perfect match, which just goes to show you that technology can’t replace expertise.
I took off a star because, being that this location is in Brooklyn, many of the darker shades were not in stock, but you do get free shipping if you order at the store so that’s nice. It is also really hard to get a stylist during non-​peak hours, which is kind of unfortunate. I would say to come here, but be very patient.

Very helpful staff. Even though I couldn’t find a specific item, they offered an alternative that was very similar. Also while checking out at the cashier, the worker realized I didn’t cash in my birthday gift from sephora, which was 4 months ago. And she gave me one!

A breeding ground for pink eye. Would I like a sample? No, would you like some antibiotics?
Would you like that penicillin in red? Not that shade. Yes, darker. YAS! Thanks, boo!

So I walk in to pick up a few items. I know where they are, so I go directly there and I see that they’re not in stock on the shelf. I talk to an stylist and she calls down for a stock check. She walks away from me, and does not return for the next 30 minutes, despite seeing me waiting there.
Some of the other stylists are nice and ask me if I’ve been helped, and I note that I asked for help but my stylist has disappeared somewhere. Said person does not return, at all. One star for making your customer wait there half an hour without any information. Another star just for the other attendants who noticed something was going amiss. It’s a decent store, but will be going to another location for customer service.

Sephora is like air, it’s everywhere, and for that, I am eternally thankful.
I was in a real crunch when I came to realize my beautiful cosmetics case with all my awesome cosmetics was lost in travel. This was a nightmare because I look like a goblin without makeup and I can’t walk around looking like a googly eyed goblin.
Anyway, I was fortunate to find Sephora nearby where I found what I needed to replace everything from A through Z. What a relief!

By far the best sephora I’ve been too! For all you makeup junkies out there look no further you have found the holy grail. This location is one of the bigger ones .it’s for the most part well staffed so you aren’t standing around for too long looking for someone to answer your questions. I could spend a whole day in here without realizing. Also the way the perfume section is set up really catches my eye, it’s not cluttered and everything is organized and clean. It is a pain when it’s busy, but I just avoid it and go early.

Lapin and I came here several times before. Most recently, it was to pick up a new fragrance and to get my makeup done. The artist at first said she didn’t have time (even though there was no one there) but eventually she was like «okay, I will do it». But, usually, the service is top notch and sales rep go out of their way to provide assistance with a smile (yes! reps that smile still do exist!). The reps at the fragrance department definitely have great customer service skills.

Today was a five star day Mother’s Day weekend, live deejay, door prizes, give aways and great customer sevice. The selections here are awesome Chanel, Nars, Naked, and I found a brooding dark lipstick on Katt Vonn Dee new make up line. Did you know Katt Von Dee had a lipstick line… I didn’t neither. The Beauty Studio is up and moving getting mother’s ready for our big day.
I see several brothers in the «men» section by the door, that’s for men who reluctantly came with their significant others and don’t want to look out of place in the bronzer section.
I picked up Nars Orgasm for that orgasmic summer glow and of course my free birthday gift. The new girl at the counter forgot to ring the bell when I announced it was my birthday (you get a free birthday gift every year) how dare she (I live for that bell once a year) so I told the beautifully coiffed manager with the smokey eye makeup Sonni my displeasure and I got another free gift. yay me!
Did I mention you can try on anything in this store, lipstick, eye shadow, mascara, anything. Anything. I feel like a kid in a candy store.
I love this location downtown Brooklyn (well I love Brooklyn so it’s a given) on Court Street.

This is one of the best Sephora stores i have ever been to!
Their shelves were STOCKED. The staff was beyond friendly, knowledgeable, and completely interested in the customer’s needs, expertise, and making sure they got the products they needed in range of their price range.
I had one of the best makeup stylists help me with everything from trying a new daily foundation to getting a fun red lipstick which I’ve never known how to really get.
This Sephora is worth traveling out of Manhattan to come to and I appreciate this store and its employees.
Thank you!

Makeup fanatics of Brooklyn unite! I am so excited by the level of customer service, the product selection, and the amount of inventory they have in stock. Love love love Sephora anyway, but am especially in love with a Sephora that’s near my place :)
Go once and you’ll go a million times.

It’s Sephora… in Brooklyn! The end… lol
Seriously, they have a great selection of just about all makeup brands and perfumes.
One thing I noticed that may become a future issue for me is customer service. I browsed through the store for a good half hour before anyone came over to ask if I needed assistance. However, when someone finally did she was pleasant and helpful.

I’m really glad there is a Sephora in Brooklyn because that means I no longer have to trudge my butt up to Manhattan when I need my Sephora essentials.
The store is conveniently located on the corner where you can catch the bus or train. They usually have what I need in stock and are great about taking online returns with no problems.
The staff is helpful and friendly and the products they have are of good quality and in good condition. Be aware though, this place does tend to sell out quickly of popular items, I’m assuming because it is the only Sephora in Brooklyn. So when you want something, grab it quickly!
The line can get long but usually goes fast. The longest I’ve stood waiting is 10 minutes but it does go by quicker than you’d expect.

My last three experiences here have left me wishing I either shopped online or made trip to SoHo, Meatpacking, Financial, Flatiron, or Times Square. I’ve shopped at Sephora since literally 1999 or earlier when their flagship first opened on Broadway. Although that location is now a painful reminder I have outgrown their main demographic I don’t mind the crowds of teens doing their makeup as that is what makes Sephora so unique– being able to play and explore products.
Not at this location.
Each visit recently within five minutes literally 4 – 5 reps beeline towards me aggressively. After declining they either reply rudely or hover as if I might suddenly pull an Ice Storm and pocket a lipstick or something. Looking up a product review on Sephora’s site also seems to inspire severe disapproval.
All of this creates a distracting experience. It’s also a bit unfun that as a VIB, I’ve never once been given samples and on last visit had to ask how many points I had– strangely despite spending about $ 100 points weren’t added so I left with 490 pts the same balance as my previous purchase there= weird
All of above aside, selection is so so– they don’t seem to carry full lines.
Sorry Sephora, I love your innovative service model that makes shopping with you feel fun, rewarding etc but this one makes Home Depot more inspiring.

This will be a relatively short review. You have been to one Sephora you have been to almost all of them.
The size is great! Love the organization of this location.
I had a question and found someone immediately to assist me which is not always the easiest thing to do as some of you may know.
However, the line was pretty slow even though it was not long.
My new favorite location =]

Came in today for the Anastasia Beverly Hills brows kit, the person helping me (I forgot her name) was extremely helpful! Recommending different items I would need, and explaining how to use it. Since I was there I also picked up some nars products, and a liquid liner. All I didn’t need, but you know how it is when you walk into a store like this. The shelves are very organized & clean, and a lot larger than I expected. They have everything from makeup to hair products, and perfumes. The cashiers were also very helpful and sweet, also suggesting I get a darker brow color, after three of them suggested the same thing, I decided to change it, I haven’t used it yet, so hopefully I like it.
I will definitely be returning!

I am not your average male. I take immense pride in my appearance and skincare is a must for me, and it should be considering my profession.
I was unashamedly thrilled when this Sephora opened since BLS is on the same block. A fan of colognes, hand lotions and other skincare products, this was great news.
This is a smaller location than most and as it’s still relatively new, it doesn’t carry everything that the manhattan locations do. It was explained to me that the company wanted to get a good feel for the clientele and what they purchase before expanding the selection. It’s been more than enough for me though.
The men’s fragrance selection is small, so I haven’t been able to try the latest but my regulars are always in stock (Burberry Brit Rhythm, YSL le’homme, Givenchy Play Intense.)
If you’re a gal, you’ll enjoy their selection since it’s obviously more catered toward y’all than it is to me.

I can understand why so many people are excited about having a brand new Sephora in Brooklyn, but I’m not one of those people.
Yeah, they’ve got a Beauty Studio, but so far they can’t do anything with me. Yeah, they’ve got a great selection of products, but how is a guy supposed to decide between NARS’s Bronzing Collection and their Orgasm Collection?
Yeah, those products are high quality, but nowhere else will you spend larger amounts of money on smaller amounts of stuff. Yeah, it’s nice and big, but to keep from losing your girlfriend you’ve just got to follow her around the place like a larger, less cute puppy.
But if you mess up as much as I do, it’s good to have this place in the ‘hood to buy forgiveness.