Downtown Brooklyn Car & Limo Service

COMPLETE GARBAGE! I called them up to pick me up from a train station (My destination was somewhere trains dont go) and he tells me to use a train because there are «plenty» of them in NYC”. I’m sorry is this not how your business works? Do you not pick up people? After dealing with a rude representative, I told them «you know what forget it» and the worker says «Yea thats right forget it». This is a horrible service! Please no one use this company there are plenty of other services out there. AGAIN, DO NOT USE THIS IT IS HORRIBLE PLEASE STAY AWAY.

This… darn…driver…talked…SO…MUCH!
Reading people is an art that should be taught in schools. It should be especially studied by those of us in the customer service industry.
Wasn’t my 2 grunts to his 5 min chant clear indication I was not in the mood to talk, politics, race and police brutality. Grunts deterred him NOT! He continued for the next 15 mins because of all the days this day was the one I encountered traffic on my usually quick ride **double sighs*
Only the Christmas spirit made me bestow on him a generous gift at the end of the trip. Besides I didn’t have pen and paper to leave a more suitable tip.
The End.

Deserves ZERO STARS, this place is terrible. worst people to deal with on phone and the time given was never correct. While in the car the overpowering loud dispatcher is calling on a walkie, last thing I want to hear when in car «limo» service (also couldn’t stop thinking how awful the smell was inside the car). I recommend a total boycott and just use UBER, its 100 times easier and less stressful.

I called for a car and the operator was very nice, even called me by my name on the caller id. He said the car would arrive in 8 minutes. It’s 40 minutes later and not only is there no car here but when I called back I waited on hold for 6 minutes before giving up and hanging up. I will not attempt to use this car service again. Huge waste of time, I am not late.

Sometimes all you need is one poor experience to write a poor review, here is mine.
I set a scheduled time to be picked up and brought to JFK. They agreed and I waited and waited and waited. I called them 10 minutes to see where the driver was. no clear answer. called back 10 minutes after that, no clear answer. Finally I get a hold of the driver and he tells me he is 10 minutes away and will be there shortly. He wasn’t because the dispatcher gave him the wrong address. 45 minutes later he shows up and explains the situation. I tell him to step on it, he decides to coast. At the end of it all I agreed on a set price of 15 and the driver wouldn’t let me leave for 30.
To make matters worse, I was late for my flight by one minute and couldn’t fly. so now i’m stuck at JFK and have to pay a shit ton of money to reschedule my flight. I called the company to explain that they fucked up big time and of course acted like it was no big deal. They have been giving me the run around and basically they can go fuck them selves. arrogant pricks
I’d give them a 0 out of 5 if I could and would suggest using someone else at all costs

Used them last night to get from Bed-​stuy to Jackson Heights. They were on time but when we tried to get the driver to confirm the price we had been quoted on the phone ($ 26) he just kept saying «get in». He eventually called his dispatcher who loudly confirmed our fare (which was great because we could hear it and he couldn’t argue with us again after that) and then the driver spent most of the ride arguing with dispatch about the fare and how he shouldn’t give quotes if he’s not sure.
Overall, safe, on time, and cheap… But very confrontational. Would only use again in a pinch.

The lady had a very rude attitude when I called for a car. She pretended like she couldn’t hear me at all. I know there’s nothing wrong with my phone. I had full bars. I hate when Brooklyn car services say they service all of Brooklyn, and they only service the areas they feel like servicing.

great service extremely reliable 10 000%

I have to startby noting that I’m confused about the difference between «New Cypress Car Service» which is the name on the awning at this location (and in the picture below) and DMD Car Service. Both come up in google searches with the same address and phone number.
That said, I recently called for a 4 am ride from Crown Heights to Penn Station. I generally prefer to take the subway, but had an early flight to catch at Newark Airport and did not want to chance it. I had called at 10:00pm to schedule the ride in advance. The driver was right outside my door, as promised, at 4:00am and we promptly took off for Penn Station. (He did not offer to help with my bags though).
The cab was clean and comfortable. The driver neither talked on his cell phone nor played the radio throughout the whole trip, leaving me to bask in glorious silence. Although I had planned to catch the 4:50am train to Newark Liberty International Airport, I arrived at Penn Station with enough time to catch the 4:30am train instead. And the whole ride cost $ 25.
What more could you ask for?

PLEASE DO NOT EVER USE THIS COMPANY. They are irresponsible, unprofessional, and extremely extremely rude. They have no basic understanding of customer service, and almost cost us several hundred dollars in a near missed flight because of their negligence. If zero stars was a choice, I would have picked that.
I called this morning for them to pick up my boyfriend’s 15 year old sister (who had never been to New York before) and bring her to Laguardia. I spoke to the dispatcher and clearly articulated LAGUARDIA, and then when the driver came for the pick up, we reconfirmed with the driver and said LAGUARDIA again.
15 mintes later, his sister called and said that they took her to the wrong airport. The driver dropped her off at JFK.
We promptly called the car service back, and told them about the huge error, and asked them to send another car there to pick her up and bring her to the right airport. The dispatcher said that they couldn’t do that, but if we wanted, we could pay again.
I was appalled by their unwillingness to rectify their mistake, one that could potentially cost her to miss her flight. My boyfriend was put on hold for a while when he asked for them to fix the problem, and when the dispatcher came back, he said that the driver said that we had told him JFK. Now mind you, all three of us (myself, my boyfriend, and his sister were all there), and we confirmed with him LAGUARDIA. They basically just called us liars. The dispatcher then tried to say that when I called them earlier to make the order, I had said JFK. Now why would he change his argument about what caused the error? He later went on to say that my boyfriend’s sister told the driver JFK, but she doesn’t even know what that is. She’s never been to New York before.
This is not an understatement, but this experience was traumatizing for my boyfriend’s sister, and left an extremely bad taste in my mouth. I will never use this service again, and you really shouldn’t risk it either. Don’t let this happen to you. DO NOT USE THIS SERVICE.
I also just reported them to 311.

Great Service! We had a nice trip to JFK.

Don’t bother with these guys. They will charge you $ 5-​$ 8 dollars more then anyone else, but won’t tell you until you’re at location. I make the trip from Crown Heights to Bay Ridge at least once a week for the past 4 months, and this is the first time I was charged over 18 dollars, even Harbour View, who is mad expensive, doesn’t charge more 22, most places charge $ 17-​$ 18. Pass these guys up, loud radio, insane driving, lots of horn blowing, and assault and battery on the wallet.

What a large change. I requested a ride from my usual location from Bed-​stuy to S. Slope. Usually I pay about 15 – 18. This time, they charged me 27 DOLLARS and they waitied until I got to my house to tell me. Totally pissed off. I asked them why so much now. He laughed. actually laughed. I informed him that I felt misled and wouldnt use his service again. his response. «Whatever. Dont affect me none.» But of course, he was gracious enough to offer to drive me to the nearest ATM for the rest of the money.
Wow.

never use this car service!!! one of their ILLEGALLY INSURED drivers went unconscious at the wheel and totaled his car driving me into the city, after I repeatedly asked him to pull over because he kept nodding out at the wheel. i suffered several injuries, was rushed to the hospital and the driver walked away without a scratch on him or even an ounce of remorse or acknowledgment from him OR THE COMPANY. upon suing the company I discovered the driver was illigitmately insured by geico which does NOT insure commercial vehicles. YOU ARE TAKING A HUGE RISK!!!

I was picked up and told that my ride would cost me $ 13. After driving halfway to my destination the driver realized that he had quoted me the wrong fare and that the ride would cost more. Instead of telling me the new fare asking for me to find another car service the driver locked his car and procceded to drive me back to the place he picked me up from. I was horrified that any driver would return you to where you came from without giving you any options. Beware of this service.

I called Election Day morning (5:30am). The car was there in approx. 10 minutes. It was clean and the driver was very nice.

The first reviewer above may have had a horrible experience (maybe she rating the wrong company and it was with the OLD cypress car service that she used), but I and my wife have been using them for a year and half (in this god-​forsaken taxi wasteland called Brooklyn), and Cypress have ALWAYS been punctual, clean, courteous and affordable.
I wish all car/​limo services were like them.

DO NOT USE!
A man helped me with my big suitcase into the car and then the driver made me pay $ 18 to go from Atlantic Ave. to 20^th St in Brooklyn — a $ 10 car service ride. I couldn’t really get my suitcase out of the car so I felt forced to continue. WHAT A SCAM AND RIP OFF!
AVOID! AVOID!

The folks here have never done me wrong. When they say the car will be at my house in 6 minutes, it’s there on the dot. Sometimes they don’t have cars, but that’s few and far between. Plus they have a new fleet of lincoln towncars and suvs, so it feels like I’m a celeb arriving at my destination! :)