Dollhouse Cosmetics

The service here is very disgusting! & very unprofessional! It’s very sad because it’s all black young females, all giving attitudes and being rude ! One of the artist even walked out on severely customers ! As a black women myself trying to support another black company and to receive horrible service is just disgusting. I won’t recommend dollhouse to any one !

Owner has a bad attitude and is arrogant. I’ve heard numerous complaints about people never receiving products or receiving then months later only after complaining. Place never opens on time and phone lines are always messed up! This is perfect example of why black businesses don’t last.

So after throughly doing my research via Unilocal I knew how to prepare myself for a trip to DollHouse Cosmetics.
My scheduled appointment was early as possible (12:00pm) on Saturday December 19^th. My birthday dinner was later around 7:30pm and I did not mind having a beat face for the entire day.
I called a few days before my appointment to confirm and the time was moved to 12:30pm. Ehh no biggie.
I arrived on time and the gates were still down. –_​-​, I went back to my car and waited a little bit. By 1:00PM they were opened.
I was greeted by Chyna who I must say had a pleasant attitude. She asked about my appointment and I was seated right away. She nor her sister didn’t do my makeup application but someone else did…
Throughout the makeup application Chyna & I had a thorough & fun convo about my upcoming bday festivities. Also when persons came into the store to purchase DollHouse products she was VERY informative about the items and even assisted a buyer on how to apply the product. To me thats exceptional customer service.
Well on to the actually makeup application. –_​_​_​-​. Now, I didn’t have a photo on what I wanted but I’m pretty simple and asked for a smokey eye.
I have never had my eye stabbed, jabbed, and rushed EVER. By looking at my profile pics you KNOW I love a good beat face but this right here. NOPE never again. Ladies you know when your MUA applies those lashes and your eyes water a little. My whole left eye cried. Straight waterfall. Instead of giving me time to breath and stop tearing… she continued. Peep the photos I’ve left. The bottom eye liner crooked, product remnants all over my clothes. Now I don’t know if shorty was trying to beat a world record or something of that nature but never again.
I wanted to give this 2 & ½ stars — really for the prompt and service and the convo but hey.
However it came out ok.
Oh WAIT — I did receive Dollhouse nude lipgloss as a gift and THAT PRODUCT IS AMAZING! After reading reviews though it’s best to head down to the store (if you or someone living in NY) and pick up the products because I personally am not about that «my items haven’t been received after a year» life.

BEWARE!!! DO NOT DO BUSINESS WITH THIS COMPANY! I placed an order on Black Friday 2015 and it is now January 2016 and I have never received my products. Since Black Friday, I have been in contact with Chyna but she has done nothing except given me poor excuses (way too many write) about when I would receive a refund AND my products. She even went as far to send me a picture of an addressed usps box to make me think the package was being sent but she could never produce a tracking number. Anyway, I finally received a refund on JANUARY 12^th which I had to inconveniently retrieve through moneygram, although I paid via PayPal. In addition, she would seem very frustrated as though I was doing something wrong to her. Most businesses would be apologetic and would rectify the situation as soon as possible. I have learned of other friends and customers who have encountered the same experience. One of my friends never received her products or a refund a year later. I almost feel as though she is a scam. She is very shady, unprofessional, and untrustworthy. Since there are so many customers being cheated and lied to by this woman, something needs to be done about this poor business. I would never recommend this business to anyone. She has given herself and her brand the worst reputation one could ever have. THIS IS HIGHLY UNACCEPTABLE!

I made a personal appointment recently for a very important event I had coming up. This is what occurred:
Cons:
1. The Business owner and her sister both showed up 45 minutes late to my appointment. I was standing outside for actually an hour before they arrived (I made sure to arrive 15 minutes early as they had suggested when I made the appointment!!! Smh). Meanwhile I stood outside and their gate was down, I called their phone number after 30 minutes and no one picked up, I even DM’d them on INstagram with no reply. Eventually they arrived and the business owner apologized but it was still unacceptable!
2. The business owner (Chyna) didn’t want to do my makeup. I thought as a consolation that that would have been a great gesture considering everything but I overheard her say that she was «hungry and tired and didn’t want to». I guess because I wasn’t a «celebrity» she wasn’t eager, so she asked her sister to do my makeup as she ran back outside for breakfast.
3. The sister had a miserable/​negative attitude and disposition. She was not friendly and did not even crack a smile. I tried to engage her with basic conversation before/​during/​after my makeup application but she gave one word answers in a very stern manner as if I was bothersome. She did not greet me or make me feel comfortable or appreciated. She rushed my makeup job and when I asked educational questions she was very terse and matter of fact. I should mention that as she was doing my makeup, she was answering personal cell phone calls and picking up the business phone as it rang. Chyna was still out getting breakfast but Perhaps they need an assistant to help with answering calls because nothing should interfere with a customer’s experience. Note: All businesses must have great customer service in place because people won’t remember your product/​service but they will remember how you treated them and how you made them feel.
4. I don’t know if the place is undergoing a renovation but it was not in the most presentable state.
5. I wanted to purchase some of the products used and they said that their credit card machine is down. They told me that the DC4 foundation that they used on me was also out of stock lol (brilliant). So I still wanted to buy other things in the meantime but I was out of luck because I only had a credit card and not enough cash for all that I wanted to purchase. But, I attended their makeup class prior to this and they told us the same story then when we tried to pay for the class! So they should make a public announcement and just let it be known that they are in fact a «Cash Only» business. Sorry but Your credit card machine can’t be down for 10 months. Either repair it or get a new machine but the truth is, they intend to be cash only business! And that is perfectly fine but let it be known to your customers instead of carrying on the same story about a malfunctioning non-​existent credit card machine.
6. So I STILL wanted to have faith in them after all of that. I decided to order the foundation and a few more items online (by now their website is «working» because weeks before, I would see on Instagram they stated to followers that their website is down.) So to be honest, the website gave me problems. I would click on the shimmer product to add to my cart and another product would get added instead. There were little glitches but I learned to work around them. So anyway I successfully placed the order online including the foundation that I wanted. I was really excited and couldn’t wait for my products so that I could recreate the look. Let’s just say I had to wait 1.5months for my products to get delivered! This is NO exaggeration. I first realized that I did not get an email order confirmation so I reached out the next two days and I got no answer. Then a week passed by, still no order confirmation. Then two weeks later is when the business owner replied to my email and ensured that it was on the way. So fast forward and a month approached and still nothing !! I reached back out to the business and she then stated that my foundation was out of stock and that it would be arriving soon. Two more weeks passed by and still nothing. This is now a month and a half. I wanted to cancel the order but by now Chyna stopped replying to my emails and no one ever picked up the phone. I finally got my product the following week.
Pros:
1. My makeup came out nicely. I wanted to support a black own business because Chyna seems real and you can tell she worked hard to get what she has. I am NOT «hating» on her business because this review is real and based on my personal experience. she deserve any and all success and I respect her business hustle. However, I don’t think the makeup application that the sister did was superb. Honestly, I could have went to Sephora and had my makeup done for «free» that day. At least at Sephora, the associates are trained to be friendly, personal and know the value of great customer service

Great Products Warm friendly and very informative thanx a Mill Dolls I will be back for more !!!

Waited a hour past my appt time for her to pass me off to I guess somebody that was renting a chair in her shop… My money was wasted and they put on $ 2 lashes on me … Very unprofessional, I waited months watching her page and was so excited to get my face done which I thought would be by her … NOT !!!

If you want a beat face but rude customer service, then this is the place to go. I am disappointed by the lack of professionalism by Chynna and her staff. I usually do not write reviews but I had to take the time out my day to express how rude and snobby the staff was to me. I personally feel like a total idiot for spending 65 dollars in this place. My face came out nice, but I’m tired of those same eyeshadow looks chynna does on every customer (including myself)
This was my first and last time visiting the dollhouse.
p. s. I’m all in support for black businesses but please remember the community supports what your doing. There is no need to have an attitude towards us because you do a couple of reality tv stars makeup.

Let me start of by saying that i appreciate a young black woman starting her own line of cosmetics. I love the space of this makeup studio and the actual products used. I booked an makeup appt for bday brunch last month that was scheduled in the afternoon. The commute to this studio is about an hour from my home so I made sure to arrive on time and not a minute later.
Cons:
— I arrived and the makeup artist did not greet or make me feel welcome at ALL. She actually seemed annoyed.
–She suggested that I «go get food or something» because she wanted to eat her breakfast.
–40 minutes passed and my makeup appt still did not start. By this time, she was running behind schedule. Clients packed the studio and with no seats tavailable, it became very crowded.
–when she finally began, she realized that she has left her entire makeup brush bag at home. (which caused an additional wait time)
— No moisturizer or primer was applied, and this is almost always necessary escpecially for someone like me who has very oily skin
Pros:
— The makeup job was nicely done
This business is still trying to brand itself so hopefully they will take my concerns into consideration. Because of the lack of professionalism, I was an hour and a half late to the bday brunch. (the sole purpose of me getting my makeup done). Respecting a clients time and money is very important in business. It also wouldnt hurt to crack a smile and greet a client so that they can report back a positive experience. Lastly, more seating is needed and maybe a designated area for the owner’s young children would be nice, because all of the constant running around can be irritating.

Went for eyebrows Fill-​in and strip lashes.
All for $ 20
I was very satisfied.
Will definitely return.

I am giving two stars because my makeup looked great, however, the attitude, professionalism, atmosphere, is a zero!
One must know that professionalism is KEY! Being greeted with poor manners and a nasty attitude is not good for business. After a 1.5 hour wait, my makeup was completed. A beautiful event, that I arrived late too.
Another flaw was no primer, or moisturizer was used to set the makeup. Just products placed on a dry face.
The Dollhouse MUA will give you the look you desire for sure, however, make sure to schedule your Appointment as early as possible!!! You will be waiting.
Pro: Wonderful makeup job, these women can beat a face.

The young lady Chyna who operates this establishment is extremely, extremely unprofessional!!!
I purchased over $ 100 worth of products from her website, not only did i recieve my order 6 weeks later, when i called her store to ask about my very late order CHYNA herself was ridiculously RUDE!
I try to support my fellow African American community sisters but, this young lady is beyond RUDE, HIGHLY UNPROFESSIONAL
AND WILL TAKE YOUR MONEY WITHOUT EXPLAINATION!
I was going to give DollHouse another chance but, after i spoke to Chyna herself on the phone I WILL never be back again
There are wayyy to many professional makeup artist’s that can deliver better work with a Smile

I was going to attend a class at doll house, yes I was 30 min early. 2 ladies were there. They wasn’t friendly, uninviting, I was coldly asked me to leave and come back in 30 min. I came by bus and it was very cold and windy out. I decided to keep my $ 65.00. Had I had been greeted differently maybe I woul have waited… Maybe

Chynna was very unprofessional as soon as I entered her business., she didn’t greet my friend and I… All she said was «do y’all have an appt?» She had a lot of attitude in her voice when she spoke to me and my friend. I gave her simple instructions on how I wanted my make up done… She literally rushed my make up she showed no interest in doing my make up andddddd it was for m BIG dinner party… When she got done I got up and looked in the mirror and I wanted to cry… My make up looked disgusting… I looked like a drag queen… Bottom line I didn’t like the service here… She was unprofessional and showed no interest in her customers. I will never go here again and I definitely will never recommend anyone to this fraud ass place!!! Tuhh smh

Came here two Sunday’s ago and the dollhouse is the place to go for a flawless face. They have a flawless face class every other Sunday for only about $ 65 you learn how to highlight and contour and learn some great tips. They serve wine with cute lil snacks and finger foods during the class. Chyna is the owner and she wonderful a great inspiration! Thank you dollhouse your great and so are your products.

Very friendly staff. They do very great eyebrows. Sheek ambiance, cute colors and nice silver couch. The lip glosses are nice and shiny.

Chyna is very unprofessional! I ordered several shades of lipstick from the dollhouse website 4 months ago and never received my order!!! When I reached out to Chyna, she told me there was a mixup with my order and everday she would tell me «I will send your order out today.» It has been four months and I NEVER RECEIVED MY ORDER OR A REFUND!!! Chyna ignores all my emails and they NEVER answer the office phone. I actually had to file a claim with my bank 3 days ago to get my money back. My bank is also looking into taking legal action. Chyna is such a joke!!! I was referred to her site by someone very well known, and I am so disappointed!!! I was so patient with Chyna, and she swindled me!!! BEWARE OF DOLLHOUSE!!!

It’s taken me a while to write this but I wanted to write a review with a cool head. I scheduled an early morning appointment for the day of my bridal shower. I came from Suffolk county got my hair done in Brooklyn and scheduled my makeup appointment 4 hours before my shower. I arrived a little early and the receptionist told me Chyna the owner was on her way from jersey and had been there late last night .Not my concern but nevertheless I waited. About an hour had passed leaving 3 hours till my shower. I asked if she could give the owner a call to which she obliged she stated she was in traffic and would be there in 30 minutes. 2.5 hours passed and several people who had appointments after me had left after getting tired of waiting for her. Unfortunately I wasn’t familiar enough with the area to go elsewhere and I didn’t have time to go back to Long Island and get my makeup done I was stuck! Fast forward 4 hours my shower had started I wasn’t there. I was in the shop in tears I couldn’t believe what was happening. I asked the receptionist to call her so I could speak to her and when she got her on the phone she refused to speak with me. As chance would have it one of the makeup artist happened to come in on their day off to pick up their check and saw me crying and offered to start my makeup. Half way through Chyna finally comes in with an attitude obviously upset then she gets upset that I’m upset and walks out. Never saw her again. My makeup came out great and I was 2 hours late to my own bridal shower. One of the worst experiences of my life. An apology would have been nice but still would not have excused what happened that day. Extremely unprofessional. The talent is undeniable but the lack of professionalism leaves much to be desired. please avoid this place if you actually have somewhere to be the same day.

I went here for a makeup class yesterday for $ 50 and it was very informative and i laughed a lot along they way. they served champagne and had snacks. Chyna was very down to earth and she spoke to you as if you were best friends. I also received a free gift bag of dollhouse cosmetics and I also purchased a few things. Overall I like the class and i learned so many things that i had to pull out my phone and take notes.

This cute boutique based in the heart of Brooklyn and is the go-​to spot for everything from makeovers to purchasing quality Dollhouse brand cosmetics. The makeup is amazing and offers full coverage and they have the most vibrant pigments for lips and eyes! The Dollhouse hosts cocktails and tutorials on different makeup application techniques and its way easier for me to learn that way than to watch Youtube videos. I LOVE LOVE LOVE the makeup that Chyna did on my eyes!!! Aiight so follow me…
Cons–
None
Pros–
*Make up looks flawless!
*She explains the steps as she is applying so you are not lost.
*The products aren’t heavy but provide coverage. IDK bout you but I hate to feel like I have on cake makeup.
*The pigments in the lipsticks and eyeshadows can battle with any other professional brand on the market
*The ambiance of the boutique is super sexy and if you can attend one of the tutorials, it’s worth it!
*They have an IG page (@dollhousepretty) and Facebook (DollhouseCosmetics) where you can see the before/​after work.
*They have one of the best nail tech professionals working there seasonally– she’s from Atlanta and travels all the way to NYC for her clients! #BitchieNailsbyD (IG:@thatgirldetroit).
*I’ll definitely book her for my photoshoots.