AJR Heating, Air Conditioning and Refrigeration

I had a horrifying experience with this company. I WOULD NOT recommend using their services. I am a single female owner of a condo and was well aware of the difficulty involved in replacing an old air conditioning unit in my building. I had consulted with condo management and others who had completed AC replacements in my building. I also had and provided the model numbers for replacement parts to AJR’s estimator as well as explained the level of difficulty involved to the estimator. The company assured me that they could complete the job and gave me a 2-​day turn-​around. We scheduled the installation 6 weeks out, since the equipment was a special order. I took two-​days off from work for the installation. The first day after waiting several hours I received a call that the wrong equipment had been sent from the manufacturer. If equipment had been checked beforehand I wouldn’t have wasted a day missing work. The company assured me they could get the equipment in two weeks. They also said they would throw in a free maintenance for my inconvenience. We rescheduled and the day before installation I got a call that wrong equipment was sent AGAIN. This time I was told that they would either reimburse a portion of my money or send me a visa gift card. The first day of installation the men were unprepared, didn’t know the scope or difficulty of the job, and didn’t have the right tools. As a result, not much work was done, they had to contact the owner for guidance and left early. Day 2, Friday, work was not complete and they left the place a mess. They were to come back Saturday, no one called or showed up. When I reached someone finally after waiting all day, I was again told I would get money back or a Visa card. The next week (day 3 off from work) when work was completed by the OWNER and his employee, he was unapologetic! The owner didn’t even acknowledge the problems that occurred. This all happened in September/​October 2015. Since then, I have received no maintenance plan, reimbursement, or Visa card. I contacted the company in December 2015, via email so I would have something in writing and I have received no response. I caution anyone who uses their services! After spending the amount of money necessary and dealing with their mistakes I would have expected better treatment. Obviously they do not value their customers!!!

I have used AJR Heating a few times to address heating and air-​conditioning issues at my house in Baltimore. They were professional, responsive, and timely. They made me aware in advance that a service call was $ 79, which would be waived if I had work done. I found AJR to be standard as far as repair costs go. The first time, it was a relatively simple repair, and this week it was more extensive, and the prices reflected that. While I hate having to shell out money for repair work, I appreciate feeling like the work was done properly and efficiently.

A technician from AJR literally just pulled away from my house and I wanted to write a review before I forgot! I am a renter and have had issues with my AC unit last year and again this year. This year someone else came out and fiddled around quickly and diagnosed it as a unit either in need of complete replacement or a new tank that (I think) contains the cooling agents. The tank was replaced and surprise, it stopped working again in a few weeks. I called AJR and they set up an appointment to come out. The woman who schedules appointments was very friendly and even told me when to expect them to arrive even though the technical time frame was 8 – 12 am so I could sleep in a little later. And she was pretty accurate. She also calls about 30 minutes before they get there so you could run errands near by and be home in time. The technician found the cause of the leak really quickly (after the guy from the other company said it could take forever to find the source of the leak) and the unit did not need to be replaced at all. They ordered parts and came back the next week, installed everything, and the system is working again. The technician (same one both times) was really friendly and professional. Since I am renting I did not pay the bill, so I can’t speak of how fair their prices are. However, my landlord seems happy with everything. It is nice to have someone come and fix the problem after trying multiple companies who seemed like they were in a rush to get in and out. If my unit stops working again I will update my review.

Responsiveness was great. I called on a Saturday morning because I blew the fuse in my furnace Friday night. Woody showed up 10:30 am. He was finished by 10:45 am. 15 minutes of work cost me $ 222.
The night before (Friday) I installed my «smart» thermostat (Nest) upstairs. I had already successfully installed one downstairs a couple days prior. Super easy and fast to install. Anyway, while I was installing the second one upstairs, like a dummy, I didn’t turn off the power. The red wire sparked, and I blew the fuse in the furnace (lost power). I didn’t want to call late on a Friday night, because I already had heat (I have 2 furnaces in my home, one upstairs, one downstairs).
I called Saturday morning at 9:00am. The operator that I spoke to NEVER mentioned a service call fee, or hourly fee. But, I didn’t ask either so I take the blame on that one. Woody showed up at 10:30 am. He changed the ($ 3) fuse, turned my Nest thermostat on, and answered the questions to finish setting it up (I had already wired it correctly the night before). He was done by 10:45. Here is the breakdown of my bill: $ 3 part, $ 99 service call, $ 120 labor, for a grand total of $ 222. REALLY? For 15 minutes of work on a Saturday? Wow! I will never call them again, that’s for sure!