Chipotle Mexican Grill

I travel for a living, and have visited MANY Chipotle restaurants. I tell everyone how much I love Chipotle. But, I just had the worst chipotle experience of my life at this restaurant. Please DO NOT JUDGE CHIPOTLE BASED ON THIS LOCATION! This place should be stripped of its name, because the food quality, customer service, portion sizes, and even the cleanliness don’t come close to the Chipotle standard. This place should just close down before it drags the Chipotle name through the gutter any further. There is no pride in this operation.

Dissapointed. I’ve been to many Chipotle restaurants all over the country and always enjoyed consistent quality. Not here. After dissapointing rude service and even more disappointing portion sizes and then having to wait long to pay I almost left the food on the counter to walk out, but I was hungry. Usually a burrito from Chipotle fills me up good. This was the tiniest burrito. What gets me is that this is towards the end of the night and there was tons of food left in each tray. Then, after eating up I go on Unilocal out of curiosity for what others thought. WTF. Doesn’t the owner read this stuff??? If I wanted my business to succeed I would be all over these reviews and correct my shit. Not eating here again. 27^th St and 108^th St would be a better choice

I called to order a burrito bowl. Was told that I would need to be on hold for a minute. I waited for over five minutes, but they never came back to pick up the phone. So I called back 2 times, neither time did anyone answer the phone. Good thing I was on my way there anyway. Otherwise they wouldn’t have gotten my business. Hope the food is good!

There is outside public parking, but it’s pretty much full during lunch hour.
On the day we went (Thu) there was a line, but it’s moved fast.
The servers are young and appear inexperienced. But what is required to add lettuce to your burrito?
Our group all had burritos. The quality was standard Chipotle which you already have an opinion about.
One element I appreciated is there was no loud, stupid music. The Chipotle near Mayfair has a high noise level.
Overall I’ve never been impressed with any Chipotle. Next time I’ll go to the Subway right next door.

Satisfied with both their proportions and chicken quality. However the brown rice was a grainy and the steak was extremely tough.

Another nice Chipotle. The sofritas are pretty tasty, and I like the texture. My burrito was definitely hearty.

Unbelievably rude service. None of the workers said anything or asked if I even wanted toppings. I ordered a steak quesadilla and had wanted to put onions, etc on it but they just made it and immediately put it on the grill before I could ask for additional items. The cashier wouldn’t reach over the counter to take my money so I had to lean over my food to pay and got guacamole on my coat. She was leaning against the cooler drinking her Starbucks frappucino and made no attempt to complete my order. I didn’t complain because I believe the best reaction to negativity is a positive attitude. After I sat down I realized that my huge quesadilla wasn’t cut into pieces so I went back to request that because it was impossible to eat in that single portion and I was very rudely told, «no we don’t do that.» I know this is a lie, I have come here many times and gotten my food cut smaller because the plastic utensils just don’t do it. To make matters worse, one of the servers sat behind the bar eating the guacamole out of the bin used for order with plastic lids as scoops. I’m not certain this is sanitary but it definitely is rude to the customers and very off putting. Will not come back to this location again!

Hint: I’m not going to use half my fat for the day on a «sofritas» burrito attempt for a long time unless you hand out taster tacos at some point. So, after the Q’doba menu change disaster, I was able to get my work mates to go the longer distance to see how Chipotle was doing. While it’s still silly they don’t discount their «veggie», their meat is remarkably better, and I don’t care that the quac adder is currently a relatively high $ 1.95. They have made organics useful for the masses as all ingredients have great spice accompaniments. While it seems like expensive rice, I’m quite happy this chain exists.

Lackluster experience tonight smallest burrito I’ve ever gotten from a Chipotle or Qdoba. Stupid

I eat at this chain in multiple locations 4 – 5 times a month. The portions control vary widely one visit to the next. Sometimes they can’t get the lid on my to go burrito bowl. This location could had fit 3 times what was in mine today. I questioned the server and was not even answered. Get the portions under control and my expectations would be met consistently. Better Training is needed chipotle! Consistency is key to profitability.
This location failed. I won’t return.

I love Chipotle because it’s so fresh so I was surprised to see the low stars. Well, my first and only visit to this location explains it. The food was cold. The chips were stale. The workers looked like they were ready to leave yesterday.

Every chipotle I’ve ever went to was always amazingly delicious. This one in brookfield, wi is my favorite by far. Staff super friendly and portion sizes perfect! The environment is much more intimate and love the darker ambiance/​feel. If ever in the area is recommend paying this location a visit.

Big fan of Chipotle buT there has been a steady decline in food and service at this location. I use to eat there several times a month. The food has been very inconsistent over the last year. Several times the rice has a bland/​watery taste and the meat not seasoned like normal. When it’s good it’s great but when it’s bad it’s just awful tasting. Tried to contact manager on a couple of occasions not to
really complain but maybe to help correct the food quality since i lovr Chipotle so much but she never returned my calls. Also screwed up my online order completely

Skimpy Portions! I’m very disappointed in this Chipotle. It’s the second time I’ve been here, and the second time I’ve felt very rushed and given horrible portions. I’m a regular to the Chipotle by Mayfair, and have never been made a burrito so small and skimpy there.

There are tricks at Chipotle that will get you a bigger, better burrito. For starters, the tortilla is delicious but it holds you back in terms of final size plus it has a bunch of calories, go with the bowl. I go half and half on the rice, beans and even meats. Usually they’re bad at eyeballing half a scoop and end up giving you more. I also get lettuce, corn salsa, Pico de gallo, cheese, sometimes avocado. You’ll have a meal for two and a good amount of veggies to cut the carbs and fats.
On the other end of the spectrum, some places will make you a burrito with a quesadilla instead of a plain tortilla…

I give up. After being thoroughly unimpressed with the Mayfair Chipotle, I’ve tried this location a few times since I work nearby. Different location, same shit. It’s loud; the employees, with a rare exception, look bothered and bored; and the food is just kind of thrown together haphazardly. I tried a burrito, and the shell was tearing before it was even wrapped up. Sure is fun eating a burrito with a fork out of a foil-​lined plastic basket because you can’t pick it up without it falling apart.
What takes the cake though, and I do say this in jest, is their atrocious apostrophe placement on their menus. Kid’s menu? Kid’s drinks? Come on!

Super fast and always super friendly at this location. My burrito bowls have always been hot, fresh and overflowing! Keep up the good work.

I refuse to hear a bad word about Chipotle. This place definitely sets the bar for the best burritos, fast food or not.
«Welcome to Chipotle. What would you like on your 3 pound burrito?»
How about some… cilantro lime rice, black beans, steak, sour cream, cheese, guacamole, lettuce, corn salsa and some mild salsa. Yep, that should about do it. The ingredients are so fresh, all of the produce is shipped in each morning and cut to the exact size to create the perfect bite of savory goodness in your mouth. I have found some similar burrito bars, but nothing, absolutely nothing comes close to Chipotle.

You know, service here is definitely fast as one can imagine. Honestly it’s faster than Jimmy Johns… and that’s fast.
The food is good. I like the chicken burrito, brown rice, and pinto beans, medium salsa, and pretty much whatever else comes on it.
I had not been to one of these places in a while and I was taken back by the menu change — that being it was changed so a friggin’ 2 year old could understand it. LOL.
One slight gripe I have with the company as a whole — YOU PUT TOO MUCH STUFF IN THE BURRITO! When the massive tortilla does not close or seal up — theres too much stuff in it.
I suppose I could always ask for less food. lol *first world problems*
I just don’t like my burrito to be a basketball. Makes it hard to eat.
Anyway — this is a good location. Very friendly fast and outrageously efficient.

Very consistent service and food!