The Home Depot

I was so happy to purchase new flooring and installation through Home Depot thinking that would be a safe bet. I paid quite a bit extra to to have them move my furniture. Apparently that means have your furniture sit next to where they are cutting the planks to collect mounds of dust. They put thresholds in the middle of floors where it makes no sense, some of them not even fully glued down. Parts of my base are missing quarter round showing the sub floor. They left with some of my furniture still outside, while also leaving my office desk in the kitchen and bedroom furniture in the living room. I completely understand mishaps happen but my home looked as if someone ransacked it. They did not clean up their cutting area. They said they would be done by 5 but are still working until almost 8 pm. I got a new patio set this past weekend it is now full of saw dust and sinking into the mud where they sat to have their smoke breaks. They said putting my doors back on were not part of installation when Home Depot clearly said it was. The list is so long it would take hours to type. I was so excited about this flooring but now after hours of clean up I am frustrated and exhausted. Please beware of this company. Now that they have had an inspector come out they realized underlayment was missing, quarterround was installed incorrectly, carpet was left in closet tracks, they didn’t put my doors back on. I can not say how horrible this experience has been and Home Depot has done nothing to make it right. Please avoid their installation it really is a rip off, 7 months later I am still paying for it.

I purchased a Brinkmann BBQ charcoal grill back in Dec 2014. Four months later the paint began to crack and chip off. Called Brinkmann they said there is nothing they can do at all. (Worse service). Walked into Home Depot, dealt with Thelma at the customer service desk. Although my issued wasn’t resolved because I could not find my receipt, Thelma went above and beyond to help me.
She made phone calls, spoke with others and tried her best to do whatever she could to help me. I was very pleased with her attitude and she was superior at customer service.
On a side note don’t ever buy a Brinkmann brand because they do not stand behind their product. Their product is made cheaply and does not work well. My old $ 25 grill from Walmart lasted me 4 years without any issues. This $ 200 grill lasted me four months. Shame on Brinkmann

Why can’t a Super home improvement chain have a consistent system in place to mimic all the others? All departments are either flip flopped, misplaced, or non existent. This one has associates who are not too helpful and seem to not know what products they carry or what they are doing. How many people does it take to answer a simple question of what and where a product is?

Between the Lowe’s just a few blocks away, and this Home Depot, definitely go to the Home Depot! For one thing, that Lowe’s just blows. I’ve never had issues finding what I was looking for here, and my experience with the associates has always been pleasant. I would recommend this Home Depot.

Awful. Just awful. Ordered carpet, they sent the wrong carpet to my house. The carpet guy didn’t change the kind I wanted in the computer when he said he would. I am living out of boxes and now I have to wait another two weeks for them to install the correct carpet. The only good thing about this store is the paint guy he is nice and professional.

I was in your store Monday this week. I received so much help from Deanna Moore in the garden dept. She really went above and beyond the «line of duty» so to speak. She really cared!

I cannot even give this place even ONE star! The customer service is so poor that that place is just a total losing business. My wife and I, after shopping a LOT, bought a new kitchen there. Paid over $ 8,000 for just the cabinets. I made it VERY clear that I did not want any particle board in the cabinets, ESPECIALLY the sink base. Cabinets arrived and as I started installing them, I found that almost ½ of them were particle board sides. I also had one cabinet that was coming de-​laminated. I had one cabinet that as soon as the box was opened, the drawer front fell off and damaged another drawer. The sink base was particle board. WHO in their right mind makes a piece of furniture that is around water, out of PARTICLE BOARD??? It is sawdust and glue. I dont need to be told by some salesperson that it is as «new» particle board and wont have issues if it gets wet. ARE YOU KIDDING ME??? I would say DO NOT buy from these people. They did ship a new sink base. Guess what that one is made of??? DING DING DING! PARTICLE BOARD!!!
Im so done with this place. I wont ever shop at THE HOME DEPOT AGAIN

The service at this store is not great. No one seems to know anything about hardware and they couldnt even make a key correctly in three tries. I will move on to another store.

Well this Home Depot falls under the category of you see one you have seen them all. The people are always really nice here and try to be as helpful as possible. There is a True Value right up the street from this Home Depot and they are much more knowledgeable but Home Depot is less expensive most of the time. I do like the fact they have an automated propane exchange here that is ²⁴⁄₇ and works off credit/​debit cards.