H&M

I’ve come in a few times recently and the store manager aleese or whatever her name is, was so very rude. I saw her snap at one of her employees and a different time I saw her yell an employees name when she was just right next to her. My gf has gone in and she even says the store manager always looks mad. I feel bad for the employees there. She should not be a store manager from what I’ve seen and heard. She shouldn’t treat her employees that way. She needs to go to sensitivity classes or how to be a decent human being. She rang up my gf a few weeks ago and she had a huge attitude with her, she only had 3 things and aleese looked so annoyed and clearly had a fake «hi how’s it going» n then my gf had a question n aleeses attitude just changed. She needs to go. TERRIBLE.

I came in at the day after Black Friday. I don’t know I guess I got lucky because the store wasn’t that crowded it was around 12 p.m. I found some good things sale was good. I I was asked if everything was fine by the employees, the lady in the dressing room was also very helpful, the line wasn’t even long l. l’ll give this store 4 stars the only thing that was a little off was that the alarm kept going off but I’m thinking just it was because of the holiday. Happy holidays!

Everyone who works here is so rude! They make you feel guilty for trying on clothes as if the customer is a burden to them. What happened to the saying «customer is king»?

I think the Asian guy with a clef lip should not be working in customer service. While waiting in line I saw him be incredibly rude to customers and just my luck I got him, all he could talk about with the other cashier is when the other employee would be coming in so he could leave. I think he was on something bc he went a hundred miles a second, threw receipt in the bag and pushed it at me… will not visit this location again.

Wow what a disappointment this location was. People seemed bothered if you asked for help. A manager was even called to assist, and he was so rude! His name was Andrew and retail should not be his career! Effective leadership and customer service goes a long way. At least look at your customers when you speak to them. This store needs help!

This is by far the worst H&M I have ever been to. Everything was packed together and there were clothes all over the floor. It was extremely difficult to get through the store without stepping on clothes or running into other customers. The worst part was checking out, the cashier had a major attitude problem. When I approached the cash register I had all of my stuff in one of the H&M shopping bags. She emptied my bag on the counter and I noticed she was about to ring me up for a set of earrings that were on the counter. I very nicely said «oops those aren’t mine» to which she snapped back «UM OKAY» she continued to ring me up with an attitude. When we left I noticed my bags kept making the alarms go off in other stores. Upon further inspection I noticed she left the censor on one of my items and at the bottom of the bag were several jewelry items. When I went back I told another employee what had happened and she said «it’s okay it’s not a big deal» UM charging me 25 dollars for crappy jewelry that I did NOT want is a big deal. The only reason I didn’t notice is because I was looking for my debit card when she was scanning the items. I will never go back there.

Love this H&M! I always find clothes I cannot find at any other locations around, not too many people in there also so it makes everything much better. I stop here on my days off almost every time, plus there’s always eye candy lol

My boyfriend and i loves shopping at brea mall but I had a horrible treatment from a cashier in h&m. His name is LOGAN. I walked to the register, greeted him and told him that I wanted to return a pair of jeans that I got for my boyfriend. He was checking it everywhere and smelling it too. He asked me if my bf wore it, I told him he didnt, only when he tried it on. After that he was giving me an attitude. I was like «Is there a problem?» He said «No». So I told him «Then why are you hitting the keyboard so hard». He apologized but it wasn’t sincere. He did the return, gave me my receipt. I told him «Just so you know, you work in a retail store, treat your customers right». My tone was normal I wasn’t screaming at him but the customers behind me heard what I said. The thing is if you dont like dealing with people, then dont work in a customer service environment.

Awesome deals oh FYI if your a student or a teacher show your I.D. and you’ll receive 15% off your purchase. The store was pretty clean and organized, staff are friendly and helpful.

Totally agree with the reviews on their cashiers and people working on the floor. Never help you. Here is what happened to myself and daughter today! They have signs all over the store for back to school 15% off to students and teachers. We find some cute items, get in line to pay and when my daughter is getting out her student ID, we are told by the cashier, from 2 cash registers over and not even our cashier that the discount only applies if the student pays! What? How many high school kids have money or credit card to purchase $ 119.00 worth of merchandise. I objected and she said it was the company policy. I asked her where that was printed, received no answer, but told again that was company policy. I said that seemed like false advertising to me and asked how many students are able to pay that. My daughter had her heart set on the items we had picked out hoping to save the 15% as advertised on signs throughout the store, so I wanted to write a check and then was told — we don’t accept checks, another company policy! This company makes it difficult to do business with. Didn’t want to use my debit card, due to all the theft etc, but was forced to by the cashier. I could have walked away, but my daughter really wanted the outfits.
Trying to navigate this store, there are carts in the aisles, making it difficult to actually get close enough to see some of the clothes and the sales personnel just look at you trying to navigate around the store with items in your hand. Absolutely, no customer service at this location. Been here several times, but after today’s experience with the cashier and them not honoring the 15% discount because an adult was paying and not my daughter is ridiculous. When we went to Forever 21, located in the same mall, we were asked several times if we needed help, our items were on hold for us in the dressing room and waiting to be tried on, H&M should takes notes! Will give future business it Forever 21 and avoid H&M.

Randomly stopped in at this location and was surprised at how messy and disorganized it was. There was also a long line waiting for the changing rooms. Yikes, I just didn’t even feel like bothering with it and left ASAP.

I don’t know what it is about this H&M, but I don’t like shopping at this one. I feel like their selection is very small and what IS there is mainly work/​professional clothes. Which is nice but I’m coming there to find latest trends and I only find that at the H&M in chino hills. And oh my!.. their employees are SO stuck up. I know working for sales can be a pain (I know from experience) but damn don’t take it out on us customers that want to spend money here.
If I do shop here, it’s for work clothes or jewelry. But I DON’T recommend buying necklaces here. They always break. If not sooner, later.

Amazing deal for bras! Buy one get one free. So I bought four bras for $ 14! These bras are very nice with great support. They look like ones from Victoria Secret.

Rude and horrible customer service! I will never come back here. If you’re going to be a cashier, learn your customer service skills please.

This store is the biggest H&M in my area. They have a Men’s section here that I actually frequent. Their prices are standard, similar to the other H&Ms in Irvine/​Costa Mesa. Their service is really nice and the fitting rooms are not filled up all the time, but their checkout lines are kinda weird. They have 3 checkouts but everyone stands in one line to try and checkout, which sometimes goes over the main walking area for H&M, so it’s really hard and difficult to get around if you’re near the checkout area.

This is my least favorite H&M location out of all the ones I’ve been to.
This store is very small, and therefore lacking selection. The prices are higher and there’s no sale like ever. The store attendants are very absent and rarely helpful. The jewelries are cheaply made and falls apart after 2 uses. I’ve bought 2 bracelets and 1 cuff here before and the stone details fell off after 2 uses.
Not a fan!

Talk about a shitty shopping experience. I headed over to this location on a thursday afternoon expecting the mall to be not terribly busy (keeping in mind that it is summer for the kids!).
The mall wasn’t dead, white it had some bustle, it was not busy by any means…
Which is the reason why I ask — why was it so darn messy?!
Their Irvine location isn’t this messy (it is still messy, but not this bad) on a weekday afternoon! then why, WHY I ASK were 3 associates cleaning while one poor girl was working register, with no help!
The line had about 6 –7 people, enough to turn me away, and choose another store.
Plus for some reason, while I understand that not all H&Ms carry the same assortment, why was this store so much more… baren? No fashion forward pieces!
Definitely not a good experience, at all!

Very nice selection of clothes at this location. Store is well organized and clean. I will likely shop here when I want to freshen up my wardrobe again. A lot of items on sale at the time I went.

When I was Christmas shopping at the mall yesterday, I found a beautiful sweater near the front of this store that beckoned my name. This sweater was so cute that I had to try it on right away. As I headed for the dressing rooms, I saw so many pretty holiday sweaters and blouses along the way.
The sweater looked nice on but needed a tank underneath. I found a salesperson near the dressing rooms and asked if someone could assist me in finding a cute tank to wear under the sweater. She gasped and said, «I can’t leave the dressing rooms» and said (in a tone) that she would try to find someone to help. Her attitude was a bit infuriating to say the least.
After 20 minutes of waiting in that cold, poorly lit dressing room, I realized no one was looking for my tank and headed out to find one myself. As I looked for the tank top with no success, I finally found a salesperson to help. Rene was polite and helpful, and found the top I needed within seconds.
Following the long and unpleasant wait in line, an equally unpleasant cashier rang up my purchase. I was surprised that this cashier could complete this transaction and not say hello or thank you once during this entire process. He, like the salesperson near the dressing rooms, is in definite need of some serious customer service training pronto!
The rumors are true, most of the service is excruciatingly bad here, but Rene’s helpfulness and my super cute new sweater were definitely the nicest parts of my visit!

4star not a bad place if you are a smart shopper and someone that doesn’t need much (or any) customer services. Also expect a long time at the cashier.
Never thought I would like H&M type of cloths, but after find out their price range and I received a 25% off one time counpon I decided to give it a try. I bought a black long sleeve shirt and I am liking it so far.
You really got to pay attention on the clothings you buy here, some seems like would fall part after the 2^nd wear, but some seems to be long lasting, stylish, and cheap. Also don’t expect any assisstant from the staff, I guess their margin is zoo low that they cannot afford decent amount of staff.
If you are in Brea Mall, I don’t see a reason why you don’t stop by this store unless you are in a hurry.