Hilton Promenade at Branson Landing

This location is perfect. It’s very close to shopping, attractions, restaurants etc.
The staff was very friendly and helpful, especially Kristy at the front desk.
The room was very clean and the bathroom was very nice and spacious. The beds were comfortable and the desk was perfect for a laptop or writing on. We had a nice view from our window of the Branson Promenade. I didn’t like how few channels we received (we didn’t even get PBS– whaaaat?) or the single cup coffee maker or the fact that they don’t have continental breakfast; but these were minor details.
Overall, it was a nice stay.

Had a suite here for one night. Great location, service and a beautiful room, with a very large, private balcony. We have zero compliants about our stay here.

We love this hotel. We stay here all the time. The rooms are very nice, the beds are comfortable, the bathrooms are spacious. The hotel is located in a great area. We like that we can walk to bars and have drinks and not have to drive.
Only negative in our dozen stays:
— we had a balcony and I couldn’t help but notice a spider in the railing… ok I made my boyfriend deal with that one. But as it got darker I noticed DOZENS of spiders coming out of everything around us. I was petrified. I called the front desk and asked for something to be done. They immediately came to our room with raid. The problem was fixed but I was too scared to go outside.
Other than that traumatizing experience we love this hotel.

Our king suite was amazing. Laundry next door. Bob the doorman was about the friendliest man in town. I’ve stayed in other hotels in Branson me by far none of them compare to the location and clean quality. You must pay to park $ 13 per vehicle and this was annoying considering what we paid for a nice room. However it’s attached to the mall and you can walk to anywhere you’d like.

I gave the hotel 2 stars based solely on the hospitality of the employees.
I called the hotel the day before we arrived to inquire about an early check in. I would have been fine if I was told an early check in time wasn’t available, and made other arrangements, but the lady I spoke to said that was no problem and we could check in at 3 instead of the usual 4 o’clock check in time. I asked if she needed my name and she said no. I thought great, plenty of time to get cleaned up and get to our first show.
We arrived later than expected, 3:30 and my husband dropped myself, my 2 small children and all of our luggage in the lobby while he went to park the car.
First, I asked if we could possibly upgrade to a fountain view room and was told very rudely, no, you booked your room on Expedia. Btw, we are Hilton Honors members but did not book this trip through the hotel like we normally do. Ok, we’ll just go with the room we booked. (She didn’t mention the fountains weren’t even working!) Was then told our room wasn’t ready. I said I called yesterday and was told we could check in at 3. Her reply was, well we don’t have a room ready for you! I asked, why would they tell me I could check in at 3 if there aren’t any rooms available? Again, very rudely and with no apology, she said, I don’t know who told you that. Whoever was working your front desk exactly 24 hours ago! Ok, check In is in 30 minutes we’ll have to rush but it’s ok. I said ok, so the room will be ready at 4 then? Again, she said ma’am, we don’t have any rooms available, we’ll call you when your room is ready.
At this point I am pretty upset, every Hilton we have ever stayed the front desk employees have been very friendly and welcoming, this woman was the exact opposite! I asked if we could have a luggage cart so we wouldn’t look like a bunch of hobos hanging out in the lobby waiting until our room was ready and she said she would call for one.
Rude employee #2– the bellboy walked by with a luggage cart. As I was just told one has been called for us I wrongfully assumed it was brought for us. I asked bb if the luggage cart was for us and he said would you like for me to take your luggage. I said, we don’t have a room to take it to so we would just hold it on the luggage cart until we did. His reply was, this is my job, I’m not just giving you this cart! Wtf?
Had I not prepaid for our room I would have walked out of that hotel and never looked back.
Throughout our stay I asked for a few recommendations, fun places for kids, good restaurants and each time it was as if I was as speaking a foreign language and was never given an answer to my questions. I always thought it was sort of part of hotel employees job to help guests navigate a city they are not familiar with, not this one.
That being said, the rooms were clean and the bathrooms were spacious. However, I am a big proponent of customer service, I believe it can make or break your experience and unfortunately, this broke ours. I will not return to this hotel and will tell friends and family to stay elsewhere, nobody deserves to be treated that way, even if they did book through Expedia!

We thought this hotel was great. Our room was up to date, clean and had plenty of room. It has a huge bathroom and shower. Our balcony looked out on the shopping area. We spent some time out on the balcony that evening and watched as the shops closed up and the restaurant & bar traffic picked up. It is a bit pricey, but you get what you pay for at this hotel.
Highly recommend.

Great location next to Branson landing. Starbucks is right across the street. Valet parking staff is extremely nice. Room was quite. A train track is very close by but I only heard the train go by one time early evening. I don’t know if the rooms are similar but mine was more like a one bedroom condo with full kitchen, huge bathroom with large shower and spa tub. Lovely living room and balcony with outside table and chairs. I would stay here again.

From the moment we walked in we felt taken care of! We spilled our sons milk from the car and the reservation person said, here have another! So kind! That is a true act of delighting a customer. She gets it! Rooms were very clean! Everything seemed new. The valet and bellman were quick and personable. The pool was clean. Location couldn’t be better! We would stay there again!

I originally planned and prepaid for a seven night stay at the Branson Hilton Promenade. When I checked in I went to a room on the fifth floor that smelled musty and smoky. I asked for a new room and was promptly given another room. The new room, also in the fifth floor was immaculately cleaned, spacious and well appointed. There was an abundance of plush towels and quality amenities available. The valet staff were lightning quick, respectful and extremely helpful without being pushy. Bob was a earful of cheer and seemed to really love his job. Thanks, Bob. Unfortunately there are detail problems with this hotel, and as we all know it is the details that will make or break any business. The carpet in the room and in the hall on the fifth floor has a huge roll in it causing a potential trip hazard, Since Branson was built on the newlywed and the nearly dead, I think it is time to straighten out the carpet before the Hilton ends up buying some unsuspecting poor senior citizen a new hip.
The signage in the elevator and on the walls that direct what to do in an emergency is chipped, peeled and in many places illegible. This is a major violation. The public areas need a thorough dusting (mirrors, furniture, tables). At 0745 I was jarred awake by the sounds of a jackhammer as repairs were being made to the promenade near the fountain. The hotel needs someone who is going to oversee the details. Great staff, great location, the price point doesn’t leave anyone feeling like they got a deal but they got what they paid for.

I should start by saying that I did not stay here, I only attended an afternoon meeting. The meeting rooms was very nice as was the lobby. Ample parking at the garage next door. Food was also good. Good looking lobby and nice area.

Wow what a great location for a hotel! This place rocks! All the staff are super friendly and the breakfast is really good. This hotel is attached to Branson Landing, so you’re only a few steps away from all the shops and restaurants. There’s also a Starbuck’s right across the street and the Branson Scenic Railroad boards across the street as well. This hotel is also a short uphill walk to Walgreens, the old down town shops and my new favorite place to eat, the Farmhouse Restaurant.
This hotel looks really new, it’s clean, well kept and super quite at night. The bed and pillows are ultra comfortable, and there’s a nice sized bathroom with a big walk-​in glass shower and full-​size tub. The closet has plenty of hanging space and features a good size digital safe. The LG flatscreen TV has Directv and there’s plenty of nice furniture and a mini fridge too.
We have really enjoyed the 5 days and 4 nights we’ve spent here. On our next visit, we WILL stay here again!

Best spot in Branson which sets the bar low, but we found the staff friendly and helpful. We were ready to head home until the front desk set us up with an upgrade. Our room had a balcony which overlooked the Landing shops. We enjoyed our stay and will be back.

stayed here for two nights with our dog. the actual unit was very nice. full kitchen, large bathroom, spacious bedroom, balcony, and washer/​dryer. they had a little «gift bag» for our pup which included doggy bags, treats, deodorizer and such. it was a nice touch.
location was also really nice. right in the middle of branson landing which is a strip of stores and restaurants.
downside of this hotel is that they have no free wifi. it’s 2014 and i was expecting some free wifi. they charge $ 10 per day per device which is absurd… maybe because we come from large cities.
i also called the concierge and asked to get our room serviced since our dog was occupying the space in the morning and the response I got was a rude «what exactly do you need?»
we also paid extra to have valet service during our stay but they’re never in plain sight. they’re in their staff office. the concierge also told us to get them in their office… there’s nothing more awkward than having to go behind desks to someone’s workspace to look for them… esp when the concierge could have got them or even called them for us. you can park for free at belk store, at the end of the promenade.
also check-​out it at 11am, not 12 like it says on their guest services book (clearly not up to date).

I highly recommend this place when visiting the Branson area. The Condo Suites are so spacious, especially when traveling with the Family. The suites remind me of our Hilton Grand Vacation Club Resort property! So many top notch restaurants in walking distance. The historic downtown Branson is just a hop and skip away!

This room was detached from the main facility so you’ll have to walk back to the restaurant and Lobby.
It had a great view of the fountains and there are a lot of businesses within easy walking distance.
I was given a condo with a full kitchen, bar and Jacuzzi… what’s not to like? Everything was really fresh and contemporary.
Not what you’d expect from rural MO… well it’s Branson.

Really nice hotel. Best location if you want to be around the Landing. I mean, the hotel is directly in the middle of the strip next to the fountain.
My bf and I booked a king deluxe room but when I checked in they said they were having a problem with their A/​C or something (prob a made up excuse but i didn’t care) so they had to give us a 2 queen bed deluxe room. For the inconvenience (which really there was none) they gave us 4 breakfast buffet vouchers b/​c we stayed there 2 nights. And free vallet parking or garage parking. Parking would have been $ 10 a day and each breakfast buffet was $ 18! So I am very happy about their customer service.
Bedroom was very clean and they had a big tub and a stand up shower. They told me my room was overlooking the strip but it wasn’t. Was overlooking the train station but the trains never woke us up.
Just a heads up they’ll charge you $ 100 on your card but will be removed the day after you leave. They didn’t tell me the dollar amount but I guess that’s a usual amount.

Very nice hotel. Seems to be on the newer side of things. All rooms come pretty equipped. For example our room had a mini fridge, lots and lots of towels, a bath and separate shower, etc. They are spacious rooms too.
As others have said, this is one of those hotels where you pay for everything from parking, to wi-​fi, to breakfast. This is not surprising, as I have learned that the fancier and more expensive the hotel, the less amenities you get. I’m tempted to knock off a star for that BS, but it seems to be the industry standard.
It is a nice place with a great location if you’re wanting to be in The Landing area, but be prepared to pay a pretty penny for your room ($ 200) and for any other services too.

I have been to many hotels and nothing upsets me more than charging for wifi. Seriously. It is nothing more than an avenue for making money. I own a hotel and create the value by giving free wifi among other amenities. I will never stay here again. Sure it’s a basic new construction hotel but where is the value? There isn’t. I should have stayed at The Château on The Lake. It’s nicer same price when booked through travel site.
2 stars due to greed.

Very nice, newish, modern hotel on the Landing. Our room had modern fixtures and comfortable beds. My only major complaint is that the water pressure in the bathroom was weak and the water never got anywhere near hot enough. We saw a plaque in the lobby that said this a «green hotel», so maybe that’s it?
I had the chance to visit one of the condo rooms, and wow! It was a gorgeous suite with a kitchen stocked with pots/​pans/​dishes/​small appliances, a huge bathroom, and a balcony. If you had a family and wanted to cook instead of eating at crappy restaurants the whole time you’re in Branson, this would be a great option.
Overall a comfortable place to stay in Branson.

One of the biggest thing this has going for it, is that it’s attached to Branson Landing.
The room was above average, but the constant loud fan on the AC/​furnace was a little off putting at first. No, you cannot turn it off… trust me. Our room overlooked the lower roof, as well as train tracks. I’d advise asking for a room with a different view if possible. The windows were almost floor to ceiling in our double-​queen room. The beds were comfortable; a small fridge and water were provided. The bathroom had a decent sized tub (no ‘Holiday Inn’ tub) and a good size walk in shower separate. It was a bit confusing to find our room, as the arrows did point us in two different directions, as someone else also mentioned.
Self parking and valet parking are available, both at a fee. We didn’t interact much with the staff, but those that we did, were polite.
The stores at Branson Landing are mostly chains, but there were a few that were new to me; the restaurants have a bit of variety.
If you want a place that you don’t really have to go more than 6 blocks for shopping, snacks or dining (chains), this is convenient, and easy to get to from the highway.