Midas

I had a very good experience with an oil change. The mechanic was very knowledgeable and honest taking the time to show me my SUV needed an alignment (which they don’t do) and telling me that my brake pads are good but will need roters when I’m ready. Going to a shop without my husband I always feel I’m going to get ripped off but I didn’t. They didn’t try to upsell an oil I didn’t need. $ 44.00 for an oil change and a very good diagnostic. I will be coming back for all my oil changes in the future.

I was extremely happy with the service received at this location. I was able to make my appointment for an promotional oil change online, which was confirmed with an email from Ron. When I brought the car in, it was taken into the bay within a few minutes of my arrival. I had some concerns about a couple of minor car issues, and instead of being subjected to a sales pitch, was given straightforward answers and solutions. The mechanic even told me the tires were okay when my dealership said a few months ago that they were on their last treads and HAD to be replaced (see my Partyka review). He also reattached my damaged splash pan so the undercarriage had some temporary protection until I can get a new one. No extra charges were put on my final bill even though extra time was spent on the car. This place is run by knowledgeable, respectful, and most of all HONEST people. This will be my go-​to garage from now on.

Friendly, quick, and most importantly honest. For someone who knows nothing about cars and could be easily taken advantage of, I’ve never felt that way coming here. Every experience has been pleasant and I plan on coming back for all repair needs.

Under new management. Very curt angry man wanted to educate me about politics and how Obama has eliminated the Bill of Rights. No thanks.

Header: Honest, friendly business. They know cars. They do a great job. They have the lowest prices around.
First some background: I have owned a 1998 Volvo S90 since 2006. It is my baby.
I began my relationship with Midas of Branford because I wanted to get new brakes and struts. They gave me the lowest quote for the service by at least $ 200 of anyone I talked to. Money talks.
Well, these are the guys who found that a tensioner pully of the timing belt kit installed by SKF Automotive in 2012 had come apart, and advised me to take it back to whoever did the job. They also found a vacuum hose was completely detached. I’ve been getting EVAP and «System too rich» codes for years and none of my other mechanics have been able to find the problem. Not sure how they missed the vacuum hose that was apparent to the Midas guys on a once-​over of the car. All of this was without charge since they were only inspecting the brakes for me. I got the timing belt kit replaced by SKF and came back to Midas for the brakes and struts. They did the whole job in a day, ride feels great, and my brakes don’t squeak anymore.
The mechanic mentioned that my radiator was leaking, and sure enough, a couple months later, my hot-​air stopped blowing. They replaced the radiator for less than I expected it would cost (again, love saving money). Shortly after, the check engine light came on again. They did a smoke test and found a leak and plugged it. No charge. During this they discovered why my steering fluid drains out every 3 – 4 months. I am getting a new steering rack from them. Once again, not getting creamed by labor charges, and the manager made a point of finding the lowest cost for the part I needed. Check engine light is still coming on, but I am sure they will do something about it without more line-​item charges like some places do. They kindly attempted to diagnose the CEL again for no additional charge… but…let’s just say the CEL is still on.
For difficult to diagnose performance problems with the engine, particularly European cars, it would be better to take it to a specialist, but for routine stuff like radiators, suspension, steering, brakes, and mufflers, they are going to be much cheaper than your dealership.
They have 4 – 5 people available to work on any given day and room for 4 cars in the garage, so they have the ability to do the job today or tomorrow, in one day. I was kindly picked-​up and dropped-​off in Branford.
The manager is clearly respectful of the customer, and has a «thank-​you for flying with us» attitude. All work to be performed is clearly explained and quoted.

We took our car here after another mechanic at an area shop caused damage. Chris, the manager, was very understanding. He provided oversight to a thorough diagnostic by his staff and then explained the process and recommendations to us in a clear and respectable fashion. He appears honest and very detailed and the assessment fair. I will return if I need a repair in the future and remain hopeful that he, the cost, and the outcome of the service will be as consistent and fair as they were today.

I got an oil change the other day and I must say, that this is a great place for all car services. The manager, Chris, is polite, professional and very well schooled in all things related to cars. I witnessed Chris manage his shop and aid customers seamlessly. He even filled a customers tires and repaired an plastic oil guard after the shop was technically closed (the shop closes at 5:30 and Chris performed these repairs around 5:45). I will definitively be back for more oil changes and any other car needs that I have.