T.G.I Friday’s

Awful food. Awful service. Awful experience. Went here at 3pm on a Sunday with a party of three, waited atleast 20 minutes to be seated even though there were empty tables, and another additional 20 for our soggy, lukewarm appetizer to arrive. We passed time and got a drink at the bar however the waiter never asked us if we wanted another drink once finished. Infact he never asked us if we wanted ANYTHING. We had to flag HIM down and I witnessed other tables doing the same. My friend asked for another drink and the waiter vanished before I could even get the chance to ask for another as well. What kind of service is that? He never removed the empty glasses from our table either so it was a cluster of horrible food and empty glasses. I took two bites from my meal and so did my friends. It was disgusting. I ordered salmon with lobster and it was lukewarm and tasteless. The tomato mozzarella salad was warm and wilting as a result of sitting on my plate for too long. The waiter never asked my friend how she wanted her steak cooked, so after she specified how she did want it, it was still wrong. No apology from the waiter. The employees were sitting around chatting instead of doing their jobs. No «have a nice day» on the way out either. The girls at the front made eye contact and proceeded to gossip. Poor poor management. Will never return

Service was so so. When we were deciding on what to order, we asked for a few minutes. He came back later and said he’ll check on the food. We had to remind him that we didn’t order anything yet. He checked up on us once in a while and gave us updates on why the food was slow. Apparently they messed up the order in their system. Anyway, we waited for the food and when we got it, the steak was well done (asked for medium rare). We got a new order and the manager didn’t even come out to apologize. The waiter said the most he could do is either give us a free appetizer or 20% off for the wait. Wait what? Not for the bad steak? We also ordered the pick 3 appetizers. The chicken wings were good, the green bean fries were good, but the loaded potato skins were not loaded at all and you could tell they’re old potatoes, very dry. At the end, we opted for the 20% and didn’t want to risk getting bad food again. When we got our receipt, the 20% wasn’t there. We had to remind him, and he blamed his manager and said he asked his manager to add it in. Do not recommend this restaurant.

We have tried this place many times hoping service and food would improve. It hasn’t. If you plan on going for a quick lunch during lunch break, plan on waiting. They use to have great food.

Place was horrendous waited 45 mins to get drinks. Then when food came out, it was cold and old

TGI Fridays in Braintree is the only original place in this new claustrophobic shopping center on Forbes Road in Braintree.
I have many complaints about this Friday’s location, and have very few good things to say. Because I like being positive, I will talk about the few good things keeping this restaurant alive. It’s clean, new, and renovated. Manager Doug and Krista are friendly and are very helpful if you had a bad experience (which I did, twice now). Otherwise, the first turn off to me (the first time I went to this restaurant) was the location. It’s in a new small shopping plaza off Route 37 in Braintree, and always (during the week and weekends!) has loads of traffic from the exit all the way up the ramp to the TGI Fridays and sometimes even into the tiny parking lot. Additionally, the parking lot is always chalked full, and there are no take out spots (Are you joking TGI? You couldn’t put ONE take out spot in!). The parking lot for the TGI Fridays in Dedham is larger than the parking lot for this full shopping center! Yikes. Anyway, the main issue here was that I ordered a burger to go (plain, just cheese), as I was in the area. I got home, and there was all this junk all over it (not what I ordered). There was no way I was driving all the way to Braintree to get it fixed, so I called them, spoke with Doug, who gave me a few free appetizer /​dessert cards for my next visit. Yet, this has happened twice now. Mistakes happen once, and I gave them another chance. The next chance wasn’t for them to mess up again, and rather to pull in me, as a customer, to come back again. Living so close to the TGI Fridays in Dedham, I will continue to patronize there. There are some friendly managers here, but the staff are clueless, and don’t know exactly what they are doing, and essentially that comes back to management. Too bad. For this area, my suggestions are TGI Fridays in Dedham or Stoughton… both are much better. 1 star.

Every time I come here there is a «wait» for a table. As I stand at the entrance waiting there is always about 5 empty tables right In front. After I’m seated I always go wash my hands as I walk to the back ½ the restaurant is empty. Seriously why is there a wait? The hostess seems frazzled the entire time. You have an empty restaurant it shouldn’t be that difficult to seat them?! Yet the wait is always 10 – 15 mins?
The service and food is good. But not sure it takes away from waiting 10 – 15 minutes for a table when half the restaurant is empty. The only reason I keep coming back is my kids like it here.

Awesome service, had Liza as a bartender– very attentive and sweet will be returning and referring people to Friday’s in Braintree!

Rude rude nasty waitress, wont return, my husband and I both ordered
Burger sandwiches, when they came out they were a mess, it looked like someone just threw everything
On the plate, waitress never came to check on us and my husband didnt even get his beer until he finished his meal, no apology from waitress or manager. Waitress also gave me attitude when I asked for ketchup saying «hold on it will be a while.» What!!!

Went here on a Sunday night with my wife, we were seated pretty quick, we got strawberry lemonade but they tasted off as we’ve gotten them at a different tgif. Ordered mozzarella app which was fine, I ordered chicken tenders and boy was i surprised what the shriveled up pieces of chicken that looked nothing like the picture in menu or ones I’ve looked at online and appeared with a small handful of undercooked fries, my wife got the Cajun chicken and shrimp which came out fine but also had a very small serving size she normally can’t finish her meal when we go out but ate this and was left wanting more. Overall bad experience and waiter seemed a little weird, never asked how we were after dropping off food and quickly running away to kiss up on one of the other waitresses.

Has to be one of the worst service I’ve had at a restaurant ever.
Waited 45 minutes, which for a Saturday night dinner, I was fine with.
We got seated, took our waiter a while to come get our drink order. The waiter took forever to circle back for our food orders and got one of the orders wrong, which great, he fixed it but his attitude was horrible. He proceeded to hand us a sheet and made us write our own orders saying any issues from that point on was our fault.
Then our food came, at different times, which was not cool. We wanted to start eating together but some people were stuck waiting. And the food was so inconsistent. A friend and I got the same dish. Hers was super dry with not enough sauce or flavor. Mine had enough sauce but the Cajun taste was way too overpowering
A friend ordered a refill on his beer. Did not get that til pretty close to when we got the bill.
Overall stayed there almost 3 hours. Would not try again.

I have hear only negativity on Unilocal… is just food plp is not even good for us… Im pretty sure some one has nice thing to say… if u dont if ur biggest problem is food? U r blessed! Stop bashing the business… Nothing can be perfect.

I came here with my girlfriend at about 3:30 on a Sunday afternoon. We walked in and it was pretty quiet, but we still stood there for a few minutes before anyone asked if we had been helped yet. We informed the woman that we hadn’t, and she asked us to have a seat as they got a table ready. She then returned and asked if we minded to sit at a two person booth and we said no that’s fine, which we then realized was next to the kitchen. I ordered a Crown Apple drink, which was on the menu, and was waiting for about 15 minutes before the waitress came and said she was waiting for a manager to go out back and get the Crown Royal Apple. She returned twice in the next 10 minutes to say that they were still waiting on the manager to get the bottle from the back. About 5 minutes later she came over and said «I’m so sorry but we’re all out of Crown Apple»…I said that’s fine and ordered a margarita. At this time we also asked if we could change tables, since we were in a very busy area next to the kitchen and weren’t comfortable. The waitress informed us that there weren’t any tables available because they were in the middle of a shift change. (At this time we were staring at SEVERAL empty tables right next to us)
We had also ordered an appetizer of boneless buffalo wings with our drinks, which eventually came and was plain chicken with a side of bleu cheese. We were confused about this, but not surprised since our waitress seemed lost most of the time. We didn’t send it back since we were very hungry already and didn’t want to wait any longer… the chicken was alright but you might as well just get a bucket of popcorn chicken from KFC for half the price.
As for our food, my girlfriend ordered the sizzling chicken and shrimp with mashed potatoes and I ordered the Cajun shrimp and chicken pasta. After waiting a decent amount of time, we were ready for our second drink. I decided to get a corona-​Rita, a margarita with a little corona in it. My girlfriend got the same drink as she did before, a cotton candy martini type drink. About 20 minutes went by and I said to her «I bet she’ll come back and say they’re out of little coronas.» A few minutes later the waitress came and said «I’m so sorry but you’re just unlucky today, we’re all out of the little coronas.» Haha it was unbelievable, but I also wasn’t really surprised and couldn’t help but laugh, this place had no leadership or communication among the staff.
This was the second thing on the menu I ordered that they were out of and took over 20 minutes for them to figure out.
We were waiting well over an hour for our meals. The waitress returned a few times to inform us that she was still waiting on them to come out of the kitchen. She also mentioned that the wait staff is always waiting on the kitchen. Another nearby waiter also commented on this and said that the wait staffs tips are suffering because of
How long the food takes. This made us feel a little sympathy for the wait staff, but our waitress also didn’t care enough to change our table as we had politely requested earlier, so the kitchen wasn’t the only issue with this place.
My girlfriends meal eventually came out and the waitress said they were still waiting on mine. At this time it had to have been at least an hour and a half since we ordered. The waitress also said that if I was unhappy I could talk to a manager so they could comp some of the meal. My meal eventually came out and the manager was behind the waitress and informed me that my meal would be comped and they apologized for the wait. This was a nice gesture but didn’t even come close to making up for the horrible experience we had at this restaurant. The food actually wasn’t bad but the service was so awful that I’ll never return to this place again.

This place has such high potential. The food was great. But unfortunately past 3 times I’ve been their the service was terrible. Awful.

This is a sad place and sad face employee. I have been here alot late night to hangout with my friends. But tonight, the service was horibble. I decided to have drinks while waiting on my to go orders. I have waited 20minutes before they took my drinks order. While enjoying my drinks, i have noticed theres 3guest that i was ahead of them and was done eating their meal and i did not realized the time its almost 55minutes that i have waited on my to go orders. I ask the bartender about my food, and she went straight to the kitchen right away and took another 5minutes just to get my food. Sadly, my chicken is cold and feels like was been sitting there forever. I have no choice since all restaurant closed early every sunday but to go home and eat my cold, rubbery chicken.

Glass on doors were dirty upon entering then the floor was slippery with grease then windows were dirty when sitting down the menu was dirty the whole restaurant had a fungi dirty smell that I only smelled at places with old carpet but there was no carpet! The dish had a chip in it and the glasses and silverware were spotted and the glasses had white hard specks stuck to them. The food UUUUUG said spinach on menu but had onions and mushrooms in it not on the menu and rice pilaf had no pilaf in it but had some red pepper reminisce and an old onion in it. Ill let the pictures do the talking!

Went on a Sunday evening around 8pm. Patriots were playing Sunday Night Football. Place was about half full yet they told us 5 minute wait. Didn’t end up being that long but was very weird. As we walked to our table we realized why, none of the tables had been cleaned. Not a good first impression.
Before adding our name to the list we attempted to sit at the bar. The bar set up is terrible. 3 beer tap towers take up a ¹⁄₆^th of the seating. They have chairs but they are pointless as you can’t see TVs or bartenders around them. At our actual table things were great. Seats were comfortable, food was cooked to request (and hot) and our server was awesome. She gave us space but also made appearances to ask about food, drinks, taste, etc. I believe her name was Nikolet (I’m sure I just destroyed her name, I apologize).
Overall great experience but they really need to fix the bar to maximize space.

Food was good however service was terrible.
Went to see a NE vs NY game and they sit us far away from the TV and there were other tables available.
Waiter was rude and really not caring about giving a good service.

This is probably one of the most clean, well maintained, well organized TGIF chains that I’ve been to. We were greeted right away and led to our table quickly. We had a waitress who was very polite and helpful but got a little lazy towards the end. In any case, ordered their infamous cajun chicken and shrimp pasta. I was surprised by how spicy it was. I didn’t like the way they cooked the pasta nooodle. It was super hard, stuck together, and not cooked very well. However, I did like the pasta sauce and I loved their butter drenched bread stick that came along with the dish. My wife ordered the regular burger and it tasted just like your average backyard grill burger.
Overall, I enjoyed dining at this particular chain and I think you won’t run into any issues here.

Food and service were great! Austin, our waiter, was super accommodating and attentive.
My friend and I ordered small plates to share. We ordered the 5 for $ 22 deal — ahi tuna, pork tacos, bruschetta, meatballs, and hibachi chicken skewers. I got sweet potato fries and broccoli as sides too.
And Austin sold me on the warm brownie for dessert. Very very well worth it to end a Sunday evening.

This place is clean for a restaurant chain which I like, but I had a horrible experience when i went here with my sisters. Honestly, we were seated by the waiter/​waitress stand so we should have had more attention from them than we actually go. We ordered 3 entrees that came cold with the exception of 1 risotto plate that was served on a hot grill.
The appetizers that we got were the beer batter pretzel sticks, jack daniels ribs and the shrimp. When our appetizer came we still had no utensils from when we were seated as well as no plates. It was one of the worse experiences that I have had at a restaurant.