Dipietro Heating & Cooling

I will not use this company again. I had them come out to check on my furnace, as it was making a loud droning noise as of late. A dispatch fee of $ 95, PLUS an unexpected ‘diagnostic fee’ of $ 75. I made them waive the $ 75 fee because they did not make me aware of that prior to the visit. Turns out the motor was going and needed to be replaced. The repair tech quoted the repair at $ 975, which, after reading about the particular problem online was too high.
I did some research and found the part on Amazon for $ 130, and got it in 2 days. Watched a couple Youtube videos showing me how to replace the unit (extremely easy), and did the work myself. Took no more than 45 minutes. Total cost was about $ 160, including shipping and some silicone gasket maker.
It is absurd that they were going to charge me almost $ 1,000 for a job that I did myself in under an hour for less than $ 200. I don’t know if their markup was on labor or materials (probably both), but it is unacceptable nonetheless. Price gouging at its worst. I cannot recommend this company to anyone.

I had an excellent service experience. My problem was a very tricky fault with a natural gas stand-​by generator. [generator would start up and die soon thereafter, resulting in vague error code: «FC04 — engine will not start».] it was not clear whether the problem was gas-​flow or electrical. I suspected the former b/​c the problem developed after my gas company upgraded my residential meter. In an amazing coincidence it turned out to be a broken voltage regulator in the generator itself (capacitor leakage). Donny from DiPietro found and fixed the problem (part had to be ordered, came in 2 days). I was impressed with Donny’s professionalism, knowledge, and bed-​side manner (aka, customer management). Gonna sign these guys up to maintain all my HVAC stuff from now on.

DiPietro has knowledgeable technicians that have been good at resolving any problems with our heating system. I do suggest that you ensure that you are given a full explanation of any potential charges prior to the work being done to avoid any surprises.

The worst! Unresponsive. Unprofessional. I have never had a worse experience with a «service» provider in my life! Total disrespect for the consumer — and a complete disregard to the notion of satisfying a customer. Virtually no communication and no attempt to resolve issues or satisfy an unhappy customer. The only time I got a quick response from them was when their tech wrote the wrong CC number down and they wanted to make sure they got their dispatch fee. (A fee btw that they refused to return to me despite their lack of communication, empty promises and inability to provide the service in a timely manner). I asked for the owner to contact me on numerous occasions and nothing. They simply took my money and made no effort to resolve the issue. I will NEVER allow this company into my home or business for any services. Simply the worst! Horrible.

Absolutely no response. I contacted them to quote on replacing the entire heating system.

Outstanding Service !!! I cannot say enough good things about this company. USE THEM !

Made an appointment for service, waited a week and they did not show up on time. I don’t think the cost of service was worth what I was charged. $ 95 Dispatch fee literally covers cost of traveling to residence which in my situation is a few minutes from their facility. I still have a problem with my system. I will never call them again.

Called them for service. Nice young «electrician» shows up. My main concern was fixing my pendant light which had a corroded socket from 12 years of use/​heat fromHalogen bulb.
I love the pendant light. Wanted to replace socket. Electrician didn’t think this was possible. He took fixture down, examined it, and told me get a new one.
150 bucks later (for nothing) I’m still without a light, got an estimate on re doing a panel and fishing some ugly wires from HD TV. Nothing done.
He leaves, I call brother in law who takes socket out (mind you electrician said this couldn’t be done it was soldered together, NOT!), send me to Home Depot and low and behold I find the EXACT same socket for 9 bucks. It’s replaced by hacker brother in law with a few twisting of wires and 2 screws and VOILA! The fixture is just like new!
Now why do the «professionals» refuse to take something apart and just look at it! Why do they always say buy new and call me to replace?
I’ve paid the bill on my visa, but plan on calling and appealing to DiPietro on this one.
This is not what I paid for. I understand a service call was in order, but I got nothing for my 150 bucks.
I’ll let you know the end result. If Dipietro takes off 75 bucks, I’ll be happy and consider it just the cost of doing business. If they don’t, I’ll appeal on my visa, and finish this review. I don’t think I got workman like sevice out of this electrician.

Piss poor communication skills. Horrible installation quality. What was promised to take several days to install has taken them more than a month to complete. Complete disgrace.

Two nights ago I was home with my newborn infant and two young stepchildren. My husband was away on business and when I returned home from work the heat in the house was not working, it was about 50 degrees inside 20 outside. I checked the boiler and realized that the water level was down and tried to remedy it myself but to no avail. I called every technician I could find on Google in my area and no one could come out because I wasn’t a «customer». How can I be on if you don’t come when I call? I have a gas boiler not oil where I need an oil person. So finally one came and he couldn’t fix it. I googled more folks and DiPietro came up. They responded quickly explained fees were polite and came out in about an hour. It was the middle of the night and so cold. The young technician did a review, found the problem, discussed fees with me, and then fixed the problem in less than 30 minutes. Heat started and the house warmed up by 4am. Amazing. I offered him a snack, coffee, anything for his help on his ride out but he smiled and just said have a nice day. The fees were reasonable despite the overtime rates. Love them and they are now my go to! I will still offer cookies next time too!

Good response time but get quote first.

In the height of a recent heat wave, my AC ceased working. I was recovering with a broken foot, and was housebound (and suffering in the heat). I called my regular guy, and he couldn’t get to me for a week. Another company I called said that the earliest they could get to me would be in three days. I called DiPietro, and the pleasant woman who manned the phones, said that she would get a service person to me that day. He showed up as promised, and got my AC working. I now have a new HVAC service provider! I take my hat off to them for responding in a way that will build their business, rather than lose customers.