Steve’s Carpet Care

We booked a full cleaning for our moveout (prespray /​agitation /​soak /​steam /​vacuum). Afterward, I went in to drop off the keys and noticed that there were extra black marks all over the carpet that were not there before, and had to call to have them schedule another cleaning (which they could not do for another four days). After the second cleaning the black marks were still there and smelled really bad, I called in and they assured me that this was just the extra solvent they put on them, and that they would be gone soon.
My landlord then did an inspection the day after and found that all the marks were still there, and that the carpet wasn’t close to as clean as he would expect from a professional carpet service. We got billed for having to re-​shampoo the entire place. In addition, there was FECES AND URINE in the toilets, which is *COMPLETELY* absurd — the landlord took pics and everything.
I called the company and was assured that «they are certain none of their employees would ever do that.» They simply stated that someone must have broken in, or that we did it, or that the landlord did it. Absolutely insane. Not only did they do a really bad job on the carpets (to the point that we had to pay to get them redone) but they didn’t so much as offer to give any kind of refund after their employees very obviously POOPED in our toilet and left it. Unbelievable.
Do not use Steve’s Carpet Care.

This place is terrible. I booked my appointment 2 weeks in advanced knowing how busy this time is with everyone’s lease ending. I made a very simple order, clean 2 rooms: one carpeted bedroom and one tiled bathroom. They said they would arrive at 9:30am. By 10am I called them and they said they were sorry they hadn’t called but one of the cleaners was running behind. Conveniently enough, mine. I requested that they also clean the kitchen if they were able and they informed me they could not because it was tile… So I inquired as to how they were planning on cleaning my bathroom, which is also tile. They told me that they had 2 carpeted rooms booked and did not have the equipment to do tile available but if I wanted to still get the room cleaned, it’d be the same F*CKING price! Because I HAVE to legally get these rooms cleaned per my lease I have to pay this bullsh*t price and deal with these bullsh*t people but I hope that this review will keep others from falling prey to their incompetency.

We’ve used Steve’s twice now and will continue to do so whenever the opportunity presents. Being a customer service professional, I can lean toward being hypercritical in this area at times. Steve’s service doesn’t just fail to disappoint, it absolutely THRILLS! I felt very well taken care of on our latest call to them after our very playful and lovable pooch found a not-​so-​loving and very stinky playmate in our backyard (a skunk). Of course poochy ran in the house in an instant and proceeded to wipe off on the carpet before we could catch him. Steve’s got there as early as possible the next day and rescued us. So very grateful to them. Bonus PSA of the day: For those unaware, up close and personal skunk smell is quite different than the off-​in-​the-​distance smell. If you smell a strong burning odor from a pet acting quite anxious, it might be skunk! Thanks again for the fast assist Steve’s!

Mitch runs a fine local business. They work hard, they take their work seriously, and they follow through if there are problems. Hats off!

Steve’s Carpet Care did an excellent job cleaning my carpets this morning. Very professional and reasonably priced. They showed up during the 2 hr window that they said they would and got right to work. My carpets look fabulous!

Lauren J. summed it up perfectly:
«I hired them to clean my carpets, a couch, a loveseat, and a chair/​ottoman. They arrived on time. They were friendly and professional. They explained everything they were doing before they did it. They walked around and gave me a firm price before they started the job. All of their products are non-​toxic. I would highly recommend!»
I had that same experience! No hassle, no problems and no hidden costs/​fees or unexpected charges. In fact, I had a coupon which was honored and my final cost was way below other carpet cleaning companies’ estimates.

I used Steve’s Carpet Care once before last year sometime — the tech was prompt, nice and did a great job. However, this week when I made a second appointment, the tech showed up 40 minutes late. That I could overlook somewhat. But later that night, I came home to my front door ajar. As in OPEN, all day long and into the dark when I got home at 7p after working all day. As a single female with a child (and a new pet that could have gotten loose but thankfully the little guy stayed put), I was dismayed this had happened. Plainly put, this was unacceptable. That night I called and left the company a phone message about what happened and asked to speak to the owner.
Steve did call me back promptly the next day. When we discussed the situation, he was very apologetic, saying that in 35 years of business this had never happened. Steve offered to «yell at the tech for 20 minutes.» Then he offered me a free protective coating ($ 15 value), as well as $ 20 off my next service with them. When I pointed out that I chose them because they were a local business as well as BBB accredited, and that actually I was hoping that would keep me as a loyal customer by offering my next service (which I was planning next month before the holidays) for free, he balked saying that it «costs me $ 100 to just send someone to your house» and again offered the $ 35 off a next service with protective coating. Also, during our phone call, he put me on hold three different times for somewhat long periods of time. That’s the best he would offer me and would not budge.
I told him thanks but no thanks. Steve said I could call anytime to get that discount and he would honor it if I reminded him. That was the end of the phone call. I love supporting local businesses, but will only spend my money on companies that care about customers. And this was a very weak attempt, in my opinion, to keep a loyal customer and to amend for bad service.

Steve’s Carpet Care came to my home to clean my living area carpets. After the technician Nick left, I found an entire corner of my living room untouched. He had guaranteed me that he had moved the furniture, cleaned underneath it, moved it back. The corner he missed is the first one people can see upon entering the front door, so I’m surprised Steve’s Carpet Care missed this corner. My home is also my place of business, so this is really inconvenient.

I have a toddler, which sort of automatically means I have a very, very dirty couch and carpets. I called Steve’s Carpet Care for my annual cleaning, and I will certainly call them again next year.
I was able to schedule an appointment for the day after I called. Mitch, the representative that did my cleaning, was friendly and courteous, but most of all, he was honest and helpful. Looking at the condition of my couches, he told me up front that microfiber is the hardest to clean and, with the level of soil on them, he might not be able to do much for them. It was nice to have someone tell me that I might not want a particular service instead of trying to sell me on something I don’t need.
I decided to go with it anyway for sanitation purposes, and boy am I glad I did! Like Mitch said, not all of the stains came out, but the ones that are left are small potatoes comparatively. Mitch took his time and worked carefully to remove the old formula and drool, and now my couches look nearly new again. I can’t believe how much better they are.
The price was reasonable, too. The overall cost was a little high, ($ 369) but I had a chair, a reclining couch, a huge sectional and a full staircase added in the mix. For what he did, it wasn’t expensive at all. The carpet on its own (with 11 stairs and a deep-​cleaning treatment) would have been around $ 150.
I will definitely request Mitch next time.