Go Green Flooring

Please do yourselves a favor and go somewhere else. Among a number of errors and weird behaviors they also mis-​measured our space. Came and did ²⁄₃ the job and left us with carpet tacks sticking up all over the floor and in an entry way. They promised to come back and finish the job (we’ve paid them of course) and it’s been 10 days and no sign of them and no return calls.

We have used Go Green Flooring three times now, once for carpet upstairs in a condo, once for ordering an area rug from carpet that is great for kids (soft, durable, easy to clean, non-​toxic) and finally for a carpet runner on house stairs to make it easier on an aging dog, small kids, and grandparents. We have had great interactions with all the staff we’ve encountered (Jerry, Margie, Shane, Rob) and highly recommend them. I am always surprised at the cost of high quality flooring but I don’t think that has anything to do with this store in particular, it’s just expensive to do right.

Go green and all their employees were completely unprofessional and rude. Our office building was re-​carpeted with carpet tiles and rubber stair tread. The job took a month longer than anticipated and was done very poorly. The installers kept our keys, didn’t show up when they were supposed too, and did an overall poor job. After 6 weeks the job was finally finished to their standards even though it was supposed to be done in two days. We called to voice our concerns and two weeks later Jerry showed up and and asked to be shown the areas we were unhappy with. He then told me I shouldn’t be so picky and that the work they did was much better than we had. I was absolutely baffled that a business owner would say that the mediocre work they performed should have been accepted by us because of what we had prior to Go Green ripping it out. He then proceeded to start screaming at me and I had to ask him to leave our building. He then sent out Brenda who was equally rude and indifferent. We had three other companies come out to give us a second opinion on their work and all three said the rubber tread was done horribly and the carpet work was less than ideal. We still haven’t had any work fixed. Terrible company, even worse employees.

I had a very very unpleasant experience with Go Green Flooring. Margie is responsive and nice when you are purchasing product from her but her follow through and handling of problems is miserable. In addition to the poor customer service, there were several missed appointments without consideration to let me know appointments would have to be rescheduled.
Jerry is also very nice up front but doesn’t have the common courtesy to return phone calls or emails. He did not professionally handle issues with installation. Brenda, his wife, is equally lacking in interest to provide quality customer service.
I was hoping to support a local company but the experience with Go Green was very very negative. In addition, they are not the best deal in town. They will «match» prices but certainly don’t offer the best deal they can up front.
Never before have I posted a negative comment but my experience with Go Green requires it.

We were introduced to Go Green Flooring through the Handmade Homemade Market. We were interested in putting cork into our kitchen.
Jerry one of the owners, after many cancellations finally made it to our house to show us some samples. After looking at the samples we chose a pattern. When it arrived, it was too dark for our liking. So we drove up to the Boulder office to return the cork. Which Go Green said it would be better if they tried to sell it instead at a discount because if we returned it we would have to pay for shipping and a re-​stocking fee. We were fine with this option.
In between all this we were dealing with Jerry, who is a very nice man but is very bad at returning calls and totally overwhelmed. Unless we were pro-​active and calling every week we definitely would have fallen through the cracks. Margie was great she was their saving grace. Had we not spoken to her our experience would have been horrendous.
We ordered new cork and the wait started… we waited 3 months until finally after calling for the 5^th time (did I say I was calling in weekly?) they said it was finally on the way. I have no idea what took so long.
The cork we were selling? 3 out of the 5 boxes got sold but it took us once again many calls to get our refund. With 2 boxes left and not wanting to deal with this company anymore, we took the cork and just sold it on craigslist ourselves.
It is family owned business which we always love supporting, but they have no systems in place and Jerry over promises and under delivers. We were disappointed in the process and would definitely not recommend these guys.
I do have to give a shout out to Randy Roach (not associated with Go Green Flooring) who installed our cork floor. He did a great job and you can also order the cork directly through him. Have no idea the cost but would recommend Randy in a heartbeat 720−290−3210.

These guys are great. 25 years in business in Boulder. Very good prices They offer terrific customer service and are very knowledgeable around environmental concerns and chemical sensitivities and will help you find the right products. They often have specials on hardwood; cork and bamboo and great deals on jute backed wool carpet.

after visiting a bunch of carpet places around boulder, we decided to go with these guys. they were low-​pressure, friendly, and totally attentive without being stifling. tom, our sales rep, was always honest and tried to save us money whenever he could. he gave us options and explained the honest pros and cons, and never ever pressured us for a sell, even after we switched our minds on the carpet style, color, time and time again. he even thought about things we didn’t even imagine we’d have to think about, such as the direction of the carpet and whether it would look strange in one orientation or the other. on one of the days that we went in, the rep for one of the companies was there and tom even tried to haggle a bargain for us with the rep.
what really makes this is that the guys they had install our carpet were brilliant. our house had some really annoying edges and banisters on the stairwells. they were meticulous in wrapping the carpet around the edges and make the seams invisible. every edge was done perfectly, no exaggeration. we couldn’t be happier with the job they did.
if you’re looking for carpet, go with these guys. they’re awesome from start to finish.