Bon Spa Nails

Went in for a fill 3÷7÷16 and she reduced the thickness of the coating by half which allowed the nails to split in half off the nails 3÷8÷16! I called the salon to talk to her about a repair and she said it was my fault that I touched a cloth bag and I would have to pay. I don’t ask for things to be free, but never in 4 years have I had this issue anywhere. Shes always speaking in a different language and it makes you think that its you as topic. She the manager doesn’t care about service, I have sat here before told 5 minutes and 45 minutes later I get rushed through the salon. Anything more than a basic polish is too much for their skill set, and forget the nails staying on. I opened a BBB claim so that someone else can manage her attitude.
I am not an entitled person, I do things for others and put them first all the time. This one time where I need some compassion and assistance I get rudeness back.
Beware!

Pros: Very cute place, and they did great on my nails! And a pretty good price.
So why only two stars? Well, I hardly get acrylics because they are super bad for your nails but I tend to destroy my cuticles so the acrylics help me not pick at them. Try to break a bad habit :(Any who, at first both of the technicions that were working on our nails started out nice. As the technician who was working on my nails was shaping them, she put the acrylic over them. They were not the shape I wanted, so I asked her very politely if there was way to shape them to the desired shape I wanted. She snapped back at me say «I am not done yet…» she said something very rude as well, but I can’t remember because i was so taken back. I apologzied and said «I am sorry, I never get acrylics so I don’t know how this works» The whole time after that she was rude, and rough. And cut me 3 times :(I jumped back every time. My thumb is the worst as it’s still bleeding after a few days. Can’t even touch it.

I LOVE going to this salon! They do a wonderful job on my nails every time. Their manicures last me 3 full weeks, a whole week longer than any other place I’ve been! This is a friendly & competent salon, clean & very well priced. Check out Bön Spa Nails for your next mani or pedi!

This place was great when they started and gone downhill from there. I came in after 3– months only to find their prices have gone up and service is down:-(. $ 46 for a basic mani-​pedicure. Very average quality, super annoying 30 minutes when you have the ladies doing the mani pedicure chatting and giggling non-​stop in a foreign language. The wierd thing is that they break into conversation only when they start working on your feet or hands and no chit chat when they are sitting waiting for the next customer. Go to the newer nails place next to Menchies… cheaper, friendly, cleaner, professional and better choice of colirs! Disappointed!

Clean place, great manicure but not as friendly as it once was.

They had a sign that says «Anniversary Special Pricing/​Inquire inside». All I needed was a fill. I asked what the special was. Her accent was difficult to understand so I asked her to write down the total. She then said $ 35.00 for pedicure/​fill. I really didn’t need a pedicure, but for that price, that was a great deal. I got my invoice at the end…$ 60.00! I asked for price list. The manager said because I had deluxe pedicure, it was $ 35.00…she never quoted me the price of my fill, which was what I wanted in the first place. The price list had $ 18.00 for fill. I had one repair… got a french nail color. I did not want gel. She charged me $ 25.00 for fill. Next time I will write down what I want and ask them to price it for me. I wanted a $ 20.00 nail service and paid triple!

This place has wonderful service! Always so polite and does amazing pedicures. They always make sure you are comfortable and offer you a magazine. I will definitely be returning here!

The first and only time I went there the gal cut the corner of my big toenail and ripped it all the way to the cuticle and the pain was horrible. After a couple of days of pain that wasn’t going away, I went to the Dr and he gave me antibiotics. After 2 weeks it didn’t get any better and I had to have a surgical procedure done and more antibiotics. Still didn’t heal and was referred to a podiatrist to have surgery because by then it was a staph infection and a horrible ingrown toenail. All of this was painful, time consuming and expensive. I even missed work. 4 months it took to be healed. Yikes… NEVER would I return. Nobody should ever cut the corners of the toenails like that. I hope no one else gets staph because of it.

I love this place, very clean, great customer service, excellent work!
Lisa E.

Love this place! Make sure to make an appointment ahead if you don’t have time to wait, as they can be completely booked. I have been to many places and they by far have been the best. My shellac French mani lasted a month.

I went to this nail salon for the first time on Saturday, 5÷31÷14 at the recommendation of a friend. It was a bit of a trek for me as I was coming from Lake Stevens, but it was definitely worth the trip! They did a wonderful job, the salon was clean, and the staff were very friendly and attentive. I will definitely be back!

Unfortunately, I had a terrible experience here. I interacted with some very rude employees. I was also rushed through the process. At the end my nail had an indent so I asked for it to be fixed. The employee sighed very loudly, started speaking another language and reluctantly removed the nail polish from a nail. Before she was about to re-​paint the nail, I asked her to apply the base so I could have a longer wear. She said it wasn’t needed but she had applied it to my other nails! She responded «fine» in a short manner and slammed the drawer in irritation. She painted my nail quickly and said I was done even though a top coat wasn’t applied. For some reason she was in huge rush even though there was no one else at the salon. Terrible experience with service. Nails were not done very well either. I don’t recommend going here!!! Please try somewhere else before you go here.

I had an appointment here to get a pedicure and it was really nice, very relaxing, an they painted my toes perfectly. I liked this place a lot, it seemed very clean an organized. All the staff was friendly and helpful. I will definitely be going back.

As much as I really enjoy the front desk person I am now switching nail salons. This place tends to get in over their heads by saying they can take people and then having them wait a long time. Last time I was told «5 minutes» it turned into 25 minutes.
I would also say the quality of getting nails done depends on who you go to. I get my nails filled every two weeks and if they are not done by Mary (the only one I really trust there) then they break — when they break then the next time I go in I not only get charged the fill price but then 3 dollars (I believe) per nail to redo them. After several fillings in a row breaking and me continuously paying for them to get fixed I switched salons and love it! The only time my nails didn’t break were when Mary did them, the others just make them to thin — I don’t work in a line of work that beats up my nails so the filling should hold up just fine.
Their management could really benefit from training in how to deal with customers who are not satisfied that doesn’t result in them charging you more money.

The owner needs to learn customer service skills. Will not be back and would not recommend this salon. Going back to my friendly, professional, caring staff salon.

Disappointment.
My girlfriend went to this place before her big birthday night. The results where unacceptable. I have never witnessed an institution raise their voice in a rude manner to a customer. Regardless of the miscommunication, as supervisor you should always take ownership of the problem and the manager made matters worse. Not only did the manager shout out prices to respond to the customers question but she also distanced herself from her present clientele by demonstrating that money was the only priority in her mind. I rate businesses by service and doing things right the first time. Bön Spa Salon failed to demonstrate both. As a boyfriend you have to treat your girl from time to time and this institution gave grief to my Girlfriend. Boyfriends beware! Take your girl or friend somewhere drama free. Good luck

It was my first time here with a groupon deal and it was not a good experience. One of the ladies, I’m pretty sure she was the owner of the business, started yelling at one of the other customers that was there while I was getting my nails done because the customer wasn’t told that they charge for designs. I stepped in and told the owner to stop yelling and then she proceeded to yell at me and told me it was none of my business. Along with that, the lady that did my nails filed them way too short and didn’t speak to me the whole time she was doing my nails. And then when I had some questions about the turn out of the color on my nails, the owner told me right away it was 15 dollars to even change the color if I decided I didn’t like it while I was there. Overall the experience was not one that would make me want to come back and spend my money there again.

So happy to have found this salon and so close to my house! Everyone is friendly and remembers me when I return. Love the results.