Paper Source

This particular Paper Source is always going above and beyond! The store manager Shay is not only welcoming and excited to see me every time I come in, but she has driven to other stores to get items for me to the downtown location.
It is very hard to find sales people who actually care and I know that when I go here I will find someone who does. Thank you!

The cashier (can’t remember her name, blonde-​ish, short bob, and glasses) was extremely rude to me when checking it. She asked me if I wanted a bag, which I obviously wanted because I wasn’t going to carry a journal all the way home in my hands when I have more errands to run. It was quite cold, so I asked if there were any bags with handles (in order to be able to keep my hands in my pockets whilst carrying my purchase. She immediately responded in a rude and disrespectful tone «Uhhhh, yeah. But it’s large and EXTREMELY wasteful.» And then proceeded to throw my new purchase into a sleeve bag and push it out to me for me to take. She really needs a refresher on customer service. It certainly made my experience at a store that I usually like spending time in very unemployable.

I can’t say enough about this store and it’s lovely employees! I decided on doing DIY wedding invites (after speaking with a PS girl). While I printed them on my own, I found myself at the store constantly buying paper, specialty pens, tape, ribbon, wax seals, embossers, liners, and then gifts, cards, etc. etc. Every time I went in someone was always willing to help, show me how to do things better, easier and cheaper and keeping my invites fabulous. I heavily relied on their opinions and expertise. I can’t wait for another reason to make invites or other fun things via Paper Source! They also have some amazingly perfect cards and gifts for any occasion.

I went here in June to buy cardboard and printed paper to make table numbers for my wedding. I spent a great deal of time with a sales associate who told me to buy more than I needed (just in case). I explained to her that i was getting married, and that I wouldn’t be able to return the the extra for more than a month because I was going away to get married. She assured me it wasn’t an issue. I showed up here today, to come across the most rude and unprofessional manager ever. Her name is Shay, and she was rude and not helpful. She clearly stated that I could only get a store credit for the cardboard and that the paper was not returnable. She insisted that if I had this conversation with the original person I dealt with, it would be akward for her to tell me about the return policy. Upon trying to issue a store credit (because this was all I could get for only the cardboard), she charged me for more pieces of cardboard. Then, because her system was not working, she agreed to issue me a refund for just the cardboard and not the printed paper. She then wanted to find out who the rep who was that had told me this in June, and figured out that it was a «temp» and blamed the temp. then persisted to tell me «this won’t help your situation but i’ll talk to her.» I directly told Shay that I wasn’t happy with her answer and did not find her helpful.
We will not be returning. I found Shay to be rude, unprofessional and not willing to take any responsibility. Shay, if you’re reading this, «it’s your team. You’re responsible and blaming the temp means you can’t control your team.»

NEVER EVER BUY WEDDING INVITATIONS FROM HERE!!!
Read on to hear about the most incompetent business ever!
My fiancé went here to research and pick out wedding invitations. Now as most women, a wedding is a very huge deal with months of planning. This was very, very important to her.
She picked out and ordered the wedding invitations. We were happy with the proofs. We needed them rush delivered, so they indicated we would get them by Tuesday or Wednesday and we paid for overnight delivery. On Thursday they still had not even shipped yet! We were referred to a person from corporate, but to be respectful I will not publish her name here. After being very rude to us, she finally agreed that she would put the invites together for us for free and send them to this store location on Saturday where we could pick them up. We said we would wait another few days as long as they all got put together, just as long as they sent one for us to see. We were told they did not need more time and would put them all together for free and delivery them on Saturday to the store.
They came on Saturday and when we got home and opened the boxes, only 30% — 40% of them were put together! They did not finish them, but still sent them anyway. So, we went back to the store, waited an hour while they put the rest together and was told we will probably get a discount on the order because of all the trouble. It would be reimbursed as we already paid in full. The next day we noticed they charged us another $ 168.00 for having them put together the invites, even though they said it would be free!!! By now we have lost all faith in this business. The incompetence, rude corporate service, several failed guarantees, and being charged another extra $ 168.00 for something that was compensation has made this a horrible/​stressful experience. I’m completely shocked how a business could treat it’s customers like this, especially on wedding invitations.
Trust me!!! Do not go here for wedding invites, you will truly regret it!!!

Great location! I went in today and Heather and Brandy were working and were both so helpful and offered great ideas to make my project even better! They were amazing!

So many beautiful things in such a perfectly sized store. Gifts, paper/​stationery good yup all here and great people to boot. One of my favorite things they carry is little craft kits to you can create your own little paper masterpiece.

A little something about me: I love: LOVE: stationery. I love to write thank you notes, birthday cards, greeting cards… You name it, I’ll write it. SO imagine my absolute delight when I stumbled upon Paper Source and their customizable stationery!
In addition to that (of which you choose your stock, design, ink color, font, and graphic), they have beautiful calendars and cards for all occasions. I have both a desktop and wall hanging calendar and both have lovely yet funky designs that are more like art than calendars. I love them and their usefulness.
When I got married a million years ago, Paper Source helped me come up with the design for my invitations, and to this day they’re one of my favorite aspects of the day. They were so kind, thorough and fun to work with that I wouldn’t hesitate to recommend them to a friend. I’ve been using them ever since, and love their online shop in addition to their store.

Cute gift shop, or kick-​knack shop, if you will. Yes, lots of paper stuff including great wrapping paper that you can buy by the sheet (wish I knew that before I wrapped my things) but they also have books, candy, tea stuff, cookbooks… too many things for me to even remember.

I’ve been going to this Paper Source for at least 6 years. Of the many, many times I’ve stepped inside the store, I’ve had great experiences with staff being helpful when I’ve needed it, or simply leaving me to browse peacefully, and I’ve always gotten a lot of inspiration from the beautiful hand-​made displays in their windows and around the store. Some of their things can be pricey but the quality is very good; you definitely get what you pay for. I like the selection of eco-​friendly stationery, including cards with minimal packaging (no box, just a strip to keep the cards together). The inspiration binders full of invites were really helpful for my wedding. I love checking the sale/​clearance section too, where I’ve managed to amass quite a large paper collection over the years.
Sometimes the sale section is better maintained than others; I do wish on occasion they would make it look a little more presentable when it looks picked over and disorganized. Also, one time I had a problem where something was marked down in the sales section as 10% off but the entire sales section was marked down as 50% off. So I asked the cashier if this meant 50% off, and THEN 10 more % off (because I truly didn’t know). She said yes, rung me up, and I discovered it was only 10% off on my receipt as I turned to go. When I returned it immediately, the clerks acted like it was my fault even though I had asked the cashier before I bought it. So now I’m extremely careful with the clearance section and will not buy anything that says 10% off if I’m looking for something 50% off. Other than this experience, I’ve always had a great time at this store.

I love this store it has tons of unique items however it is expensive but its very clean and organized.

I was really impressed with the patience and professionalism of the staff at the bolyston st Paper Source. (Especially Margaret!) Made getting wedding invitations a pleasure.

I’m a huge fan of the Paper Source! I buy a lot of product from them online to curb impulse buying while in the store. However, for any questions you have about paper types and weights, go to this store and ask any of the friendly associates about what you need. For me, most of my needs are for calligraphy and I need a paper that’s heavyweight, cut to size accurately, that’s not necessarily «traditional.» They have round cuts, scalloped cuts, and metallic paper that’s great to give your projects a little «bling.»
Yes, the price is a little steep, but the quality can’t be beat. I love going through the sales racks to find cheap paper that I can use for practice materials or for scraps that can be cut when I make cards, tags, etc.
For what it’s worth, I’ve never had a problem ordering papers online from the Paper Source as well.

If you love letter writing, Paper Source is your crack. This place is brimming with cards, paper and crafts materials galore. They have pretty cards, quirky cards, fun cards, cards for holidays, special occasion and no occasion at all. My biggest problem with Paper Source is that there is too much I want to buy and not enough people to whom I can send all of this great stationary!

I needed some thank you cards for my LoR writers and Paper Source got the job done nicely. There’s a solid selection of packaged cards (8 – 12 cards & envelopes per box) within a good price range for those who might want to go the simpler route or perhaps spend a little extra. The staff was very friendly as well and I wouldn’t mind returning when the time comes for a birthday card, etc.

I found the cutest card here, and for that this place gets 4 stars alone. Nice paper shop, a little over priced. They have some quirky items that kept me in their store for a whole 15 extra minutes. I’d come by again.

Ugh. Paper Source.
There’s no real clever way to put it, but Paper Source is this vortex of awesome. Despite often being insanely expensive, there is a great variety here that definitely caters to a hip, yet quirky crowd. There are, of course, the «paper snobs» as I like to call them, those people who sit around in the back near the colorful rows (or shelves) of paper stock feigning a discerning eye for whatever it is they’re looking for, but I do admit I’ve spent many an aimless visit wandering through what seem like endless shelves of things I don’t really need but REALLY want (ahem: insert personal letter press… omgggg).
From cards to little toys for kids to art supplies to wedding invitations, you’re sure to find what you need at Paper Source for quick last-​minute gifts, custom cards and invitations and great trinkets to keep at your desk (or stuff in a Christmas stocking!).
Paper Source, no matter where you are, I’m always happy to find you.

Busy brides-​to-​be beware
I am getting married and I have had a terrible experience with ordering my wedding invitations with this store.
There was a major error on my order and the in-​store customer service is terrible, especially when you order your invitations. One employee was particularly rude when I asked if I could order invitations 1.5 hours before closing time. She finally grudgingly accepted taking my order. I wish I had gone to Crane’s or just used
I pointed to the first page in their invitation book and said I want this exact invitation, enclosure card and rsvp card. It shouldn’t have been difficult.
She wrote down the wrong enclosure card.
My incorrectly shaped enclosure cards arrived in the mail. I returned to Papersource, expecting to do an easy and even exchange.
The manager accused me of making the mistake and said they had to look up the proofs. This took them a long time. No proof of the enclosure card had been emailed.
Then, she had my fiancé and I wait 30 minutes while she dealt with another customer ordering invitations.
When she realized that her own employee had originally made the mistake, she exchanged the enclosure cards. They were the exact same price as the ones mistakenly sent to us. No apology for wasting our time, no apology for accusing us of making the error or rudely ignoring us. To me, this is unacceptable customer service and I will never shop at this store again.
If you are a bride to be that can’t afford to waste your time and like to be treated proprely, I don’t recommend Papersource Boston to you. I wish I had gone with another company.

I have purchased many scarp booking supplies here and I’ve spend hours browsing, but I also come here for ideas and some inspiration. Im one of those cranky old, well not so old, rare female homosapiens who makes her own cards and scrapbooks and invitations. So, when I need some inspiration, this store definitely provides it.
Ive never been kicked out for browsing, and all the staff seems to be nice and friendly.
They have cards, paper, stationary, scarbooking supplies, random stuff and you can order your cards or invitations here too.

Alright, to be fair, I’m writing this in the passionate aftermath of my bad experience:
I’ve been coming here around Christmas and birthdays for the past four years to have presents wrapped. Perhaps it’s a bit silly, but I love giving presents when they are beautifully wrapped in nice paper. I’ve always been happy with the products and they have always done a great job of wrapping my gifts, even oddly shaped gifts that I wanted wrapped (bags and tissue are for the weak)…
Today, I walked six blocks in the freezing-​ass rain to have my girlfriend’s Christmas gift wrapped. I picked out my paper and asked them to wrap my gift, and they told me they «aren’t wrapping today.»
Now that’s just fucking ridiculous. I told them that I’d be hopeless in wrapping it myself, and they essentially shrugged their shoulders. There were more employees in there than there were customers. I know one of them could have helped me out.
I had no choice but to wrap it myself (I can’t bring it home unwrapped, or she would see what it is), and of course it came out ugly. Tape all over the outside, corners not perfect, angles all wonky… It’s going to ruin the whole gift giving experience for me. I’m going to have to stare at this hideously misshapen gift under the tree for weeks because none of the five girls milling around in an empty store could be bothered to provide a service for which I would gladly have paid.
OK, besides that, their stock hasn’t changed in four years. They have the same paper they’ve always had. I want to match the paper to the recipient’s personality, and I don’t want to reuse the same pattern year after year. How am I supposed to do that if they don’t have new styles? What, am I supposed to use the same design for the same person two years in a row? Fuck that shit. I’m never going back to this place.