Lyle Pearson Acura

I fully agree with Michelle R’s review. My last Acura dealer was FlatIrons Acura in Boulder. They serviced my 2000 Acura TL from 2000 until early 2015.
Shortly upon moving to Metro Boise, the boost fan for the radiator failed. The local temperatures had been well over 100 degrees for several days. The Acura was pushing about 205,000 miles. So, the fan failure was not a surprise. I contacted Pearson Acura ‘s service department. Sawyer answered the phone. He had an RDX loaner available. So, I dropped off the TL for service. The TL was ready for pickup about forty-​eight hours later. The quality of the service made me feel as if I was still working with the Boulder team. Sawyer and the service team followed through with flying colors! A Great experience.
At the start of winter, the TL’s battery failed. Sawyer contacted my old dealer to find out if the old battery could be pro-​rated against the cost of a new battery. The car was serviced within ninety minutes! Another outstanding service experience.
Recently, it became necessary to have a normal oil change service per the schedule. Kent coordinated the service. I arrived first thing in the morning. Again, the TL was ready within ninety minutes. A thorough check up was completed on the TL. We have a short menu for a future service visit. Kent coordinated the service call perfectly.
Again, when it came to having excellent Acura service, the move from Colorado to Idaho was transparent! Lyle Pearson Acura is another five star dealer.

This is a review for the detailing department.
I have a new car (not a Lyle Pearson brand or purchase), and ended up with water spots after it sat in the path of a sprinkler on a hot day. I called my dealer — he had a home remedy idea — which didn’t work. I took it to a local detailing franchise — they were very condescending, and offered to «clay» my car (without a guarantee of it being effective) for $ 100. I did some research online and found that what I really needed was an «acid wash.» A friend uses Lyle Pearson to detail his car. I told them my problem. The person who took my call said «you need an acid wash.»
I brought it in today. They provided free transportation back home while they had my car. Super professional and friendly. Came out of the building to greet me when I returned to pick it up 4 hours later — — and they DID NOT charge me! Refused my money. My car looks great, btw.
Lyle Pearson just earned my detail business for life.

It makes one almost wish Acuras weren’t so darned reliable because service manager Travis makes a visit to the service department here so pleasant!
This was our second trip in for service since moving to the Boise area a few months ago. The first time for standard oil change and the second for a service problem of our making and no failure of the vehicle.
Each time we were able to make appointments quickly, greeted promptly on arrival, had the paperwork handled efficiently, the work completed in the estimated time and our car was washed to boot. And in the case of this most recent visit, we were apprised every step of the way of what had been found and what was going to be done to fix it and progress along the way.
The waiting room for service is equipped with TV (with remote to avoid being held captive by the channel selection), free (leaning to healthy) snacks, bottled water, magazines and free wifi.
The waiting room is also adjacent to the showroom so while one waits one can kanoodle the newest Acura models. At which point one will find the sales people so friendly one will almost wish one were buying a car again.
Almost.
Top notch dealership in our experience to date.

Mike Hazel is the greatest salesperson I’ve ever had the experience with in buying a car. He follows up with you regarding any concerns, and spends a lot of time going over any details regarding how the car works. I would definitely buy another car from him. Thanks again Mike

I will buy a new Acura thanks to the service department. Travis is absolutely the best! He will take care of your every need. Have been in about 5 times now and really have found this to be the best service department ever!