Firestone Complete Auto Care

I called this location at 5:30 on Friday. They fixed my tired and were very professional. Best spot ever

Dan is an awesome employee. The group at Firestone had our car ready to go in less than two episodes of family feud. The next time I need tires I plan on stopping by Firestone.

Fast oil change under an hour with a good price. The staff is very friendly and doesn’t try to rip you off, getting you the best deal possible. Definitely come here instead of one of the many smaller shops in Boca.

Fantastic service! Outstanding customer service from the service manager Joe! Very accommodating and prompt. Pricing on tires is fair and comparable (or cheaper) when I called around. They were able to get me in & out to replace a flat tire faster then everywhere else I called — only took about 45 mins! FYI They don’t carry Michelin tires, but they have Bridgestone and others. In stock and convenient.

I’ve been here several times over the past 5 years. I always get great service and sometimes I’ll even drop me off at work while they work on my car. I got an oil change today and was in and out of there in 1 hour and for a great price. I would definitely go there again

If I were basing my review on my first visit, I’d give them 5 stars. If it were based on my last visit, 1 star. I wish I could rate 2.5. Since my last visit was obviously more recent, and therefore more relevant, I’ve chosen 2.
My first visit was great (a little over 6 months ago). I got a deal, through groupon or living social, and got an oil change. I didn’t make an appointment, and they warned me the wait might be long, but I was OK with that, as I anticipated that, and brought homework to work on. The visit still only took about an hour, and I was very surprised and pleased.
At my last visit (about a week ago), I made an appointment, and still had to wait 2 hours. I didn’t bring homework, so I wandered down the street to get Dunkin Donuts coffee and eat at Chipotle. I still sat around for a while. I understand that they were very busy (all the parking spots were full) but people who have an appointment should not have to wait as long as walk-​ins (hence the point of making an appointment, and especially for a simple oil change). People without an appointment should wait longer, that’s just how it goes. Or if they have a lot of appointments, they should not overbook. Also, it was during the week, not Saturday. Not only that, but usually when I get an oil change, my car seems to run better and it’s still kind of running the same. Also, they didn’t top off my fluids, which is usually pretty standard– so I have to go buy windshield wiper fluid since it’s empty now. I won’t be going back.