Pierce Rv Supercenter

My wife and I recently purchased a Winnebago motorhome from Pierce RV in Billings. We could not be more pleased with the unit we purchased or our experience at Pierce. We were greeted and invited to just look around. Our sales rep, Tracy, could not have been more polite, helpful and understanding. We felt we received a fair value for our trade-​in and good price on the motorhome. We will not hesitate to recommend Pierce RV, Billings to our family and friends.

Great product, horrible service.
I recently bought a travel trailer from Pierce. My wife and I toured a few trailers and then picked the one we liked. We talked with the salesman for a while and then said we would think about. I called the salesman back a few days later asking for a lower price and an additional free add-​on. He said, «No problem.» Great! We had a deal! I arranged for a Friday afternoon walk through. Here is where the trouble started.
I arrived on Friday a little early just in case they might be ready. Nope. Sat in the waiting area until about 15 minutes after my appointment. Then we went out for the walk through. The lady giving the walk through was very good and nice, however we got about half way through and a manager came over and said he needed her to do another walk through. So, needless to say my walk through was very fast from that point on. Of the three deficiencies we found they fixed one.
Next, off to finance. Sit down and the amount we agreed to on the phone wasn’t on the paperwork. I told the finance guy this amount was our original offer and not what I had agreed to over the phone. He goes to talk to his boss then brings me in to his bosses office to explain. I told him that myself and the salesman had agreed on a lower price. He says, «Nope, I have three other people who want that trailer for more than you are paying today.» Extremely rude! Wouldn’t even look me in the eye. So now, after I have been there for an hour and a half, they want to change the deal. Well, they won. I bought it anyway. Like I said, great product. I kinda fell in love with it during the walk through.
Here is the kicker. They installed a trailer brake system and an equalizer hitch on my vehicle. While I was signing finance papers a guy brings me keys and says my trailer is out front. I figured they needed the garage bay for another customer. Didn’t think much of it at the time. Finally get all the paperwork done and head back to the parts store. All the lights are off. Luckily one person was still there and let me run around and grab the things I needed (hose, filter, pressure regulator, dog bone). Then I go outside. Not a SINGLE person in sight. I have never owned an equalizer hitch. I have never used a trailer brake system. If it wasn’t for YouTube I probably never would have gotten it unhitched that night. Also had to stop on the way home to figure out the brake system, because they had left the gain maxed out. Needless to say, I was sick to my stomach for a couple days. What horrible service from a company clearly out to just make money.

We spent almost six hours after traveling to billings to look at some 5^th wheels we reviewed on line. The sales guy was very nice, showed us the ones we were interested in. We sat in his office literely 2.5 hours waiting for him to return from talking to his «boss». After downplaying our trade in we were going to go home and think about it and bang he offered what we wanted for it. We agreed to send pictures and he agreed to call us about our hitch. We sent pictures the next day, never heard from him once… we finally called to make sure things would be ready for us and had to leave a message. We never got a call back!
When we returned the follow weekend, got a walk thru from a nice tech and then sat down with a very nice financial guy. Signed the paperwork and agreed to call in three days regarding some licenses issues on their end. Never heard from him! We did get our 40 day license but no follow.
The camper wasn’t cleaned like they said it would be either!
We would never purchase or recommend them again! We should of looked at the reviews first. They only care about making money not the customer!