Hanser’s Automotive & Wrecker

I had my pick up towed by them they ripped off my grill guard. And they said that they didn’t do it. And they obviously did. And they put a huge dent in the side of the side of my truck.

Wow. I don’t often take time to write reviews, but after yesterday’s experience I feel like I must. Two months ago we had a blowout on our 39 ft fifth-​wheel. Hanser’s was sent out to fix it by our roadside assistance program. The jack was placed incorrectly and slightly bent part of the suspension system. We continued on to our summer campsite where my husband grew increasingly concerned about it. He stopped unannounced when we were driving back through Billings yesterday and spoke with the owner, Ralph Hanser. I was astounded. Mr Hanser made multiple phone calls to several shops and got opinions of people he considered more expert than he on this particular problem. He not only wanted to correct the problem at no cost, but insisted that it be done perfectly. As we live in Texas, he wasn’t doing this for his word of mouth local reputation; he is simply a man who does business the old fashioned way. He stands behind his company’s work. When I told him at the end of the day how impressed I was with his attitude and business, he gave us a quick tour of his large facility. Every building we entered was organized and spotless, another reflection on the quality and expectations he has of his employees. I can’t recommend this business highly enough.

The driver was nice. However it took over five hours to get a wrecker. Then when they got there; they figured out they had the wrong kind. Then we had to wait another hour. We did not get to bed until 3am because it took so long. The initial call was at 630 pm.