Chains Required Bike Shop

I lost my phone up the mountain and someone turned it into chains required. I was able to track it with an app when I called the manager. Ray was super helpful and mail the phone back to me.

Best Mechanic in So Cal!

We rented a tandem bike to ride the Alpine Trail. The Rental was a Trek; enough said, and the suggested Trail was perfect for a leisure ride.

Unless you are looking for poor service and badly maintained bikes, I would recommend to avoid this place… Flat tire after 5min ride; did not ride on no thorns no rocks on the trail… Pretty sure it was coming from before me… when I finally get down there the guys are falsely claiming they told to take with me the repair kit/​spare tube; which of course they never did…
The behavior of those kids was beyond unfriendly; it is probably just a summer job for them but they could at least try.
Anyway, for me it is clear I will rent from somewhere else next time, there are plenty of good options around; including one bike rental just at the bottom of the chairlifts.

Great place to rent a bike of any variety for a minimum of 2 hours… we rented the comfort bikes and rode the Alpine Pedal trail. Awesome bikes for this path, thinking of purchasing one of those great Trek Bikes for myself…
The service is considerate, informative and helpful! Bike maps available at time of departure. The guys in the back make sure the bike fits you before you take off on your trail.
Give this place your business for a great biking experience in Big Bear!

This place is a JOKE! If you are a serious rider avoid this place at all costs, maybe if you are an amateur looking for a basic bike to ride around town you might be ok. Ive been in twice, the first time they didn’t have the knowledge to work on my Specialized SWORKS road race bike and I had to go to Bear Valley bike instead, that should of been enough to warn me not to return but because its close to our cabin I went in again today while out riding my road bike to get some supplements and see about a pair of MTN bike shoes since I forgot mine at home. I brought my bike in with me as I usually do at most bike shops rather then leave an $ 8k bike outside and the girl who was working today at 1:45 (brunette) told me I had to put my bike outside. I asked if I could leave it by the door where I could see it and she said no it has to be placed in the bike rack only, out in front of the store where it can’t be seen. I said it is an expensive bike and I can’t do that and she asked me if I had a lock. Seriously? Ive never seen anyone ride a road bike and carry a lock, where would you put it? I told her I didn’t have a lock and If I couldn’t leave the bike where I could see it then I would go to Bear Valley Bikes down the street and she said «go ahead» with a real sarcastic tone. She was a real be atch.
By the way there was noone in the store at the time (tuesday afternoon at 1:45) so I would understand if it was in peoples way. I would avoid this place and drive or ride to the other side before giving them business. Find a place that want your business and appreciates it and is willing to earn it.

Huntington Beach native came to rent for a day.
Willing to work for their customer! I rented their brand new full suspension Intense 951 downhill bike and took it out to summit only to fall on my first run and call it a day. When I returned they gave me a generous discount because of the situation. I thought that gesture made up for all my bike store fiascos in the past.
The brand new equipment, service with integrity, and convenient location matches their prices more than fairly. Compared to other local spots and previous bike store encounters, this place is the best! Oh and their mechanic is great too! Make sure to mention their website
when you order at the shop ;)

My husband and I rented mountain bikes yesterday from these guys. Every employee was extremely helpful and generous. We actually got lost up on the slopes and they helped us get back to the store and stayed open for us passed their closing time. I would recommend this bike shop to anyone! We were extremely satisfied with everything they did for us. Bikes were clean and well maintained.

Really like this place! We rented two bike with one trailer, with 3 helmets for a hour time. Really great equipment and nice friendly customer service!

Couldn’t have asked for a better rental experience! I’ve wanted to ride the downhill trails in Big Bear for years, and finally got the opportunity to do it today. The guys at Chains Required got my friends and I hooked up with awesome bikes and all the gear we needed to shred the mountain!
Great service — rental process was fast and everyone was knowledgable and super helpful. And the 2014 bikes were amazing. I will definitely be back here to rent and hit the trails again!

Great group of dudes/​dudettes here. Very professional & courteous. Hooked me up with a sweet ride! And they DIDN’T go all anal & charge me extra even when I returned a rental bike back five minutes overtime. Thx y’all. I’ll be back!

These guys are great! I had a hard hit on Friday afternoon on Miracle Mile at Summit — came down with a weepy left stantion on my fork — FRIDAY of a 3 day riding weekend! Called them at 4pm rolled my bike in, the promised a call by 6pm — I was hoping to make it riding by at least midday saturday. Also, the chances of them having the 35 mm seals my fork had were going to be slim-​to-​none.
Before 6pm; they had taken it apart; checked oil levels — everything was okay — put it back together for a better than stellar deal! (AND they DID have the seals in stock if needed!!)
The next morning it was ready before the lift opened! It was the first time up for my hubby and son and was able to ride with them on MY bike!
I’m one HAPPY Intense rider! They salvage my weekend on the slopes! I would not hesitate to take any bike there for service or any needs you might have!
Thanks again, you saved the day (and my weekend)!!!

The friendly owner and his bussiness are here to help your wonderful big bear trip even better! Look no further if you need to rent a comfort bike and enjoy the breeze of the big bear lake. rental price are unbeatable, the bicycling pathes here are fantastic! We can’t wait to be here again!

Best bike shop ive ever been to. The entire staff is super friendly and smart. If your in big bear to ride and need a rental, gear, parts or service done, go to these guys.

The staff here was very friendly and helpful, especially for a first time mountain biker.
I rented a good quality bike (Giant) and included the helmet for under $ 30 for three hours. They also offer military discounts of 10%.
They’re conveniently located right below the Summit lodge. I was in and out in less than five minutes. The place is clean and there’s a wide selection of rentals.
Be sure to ask the staff which trails to take based on your level of experience. They seem quite knowledgeable about all the trails around town.
If I’m back in Big Bear and looking to go mountain biking again, I’ll definitely return to this spot.

Yeah — I know those employees riding bikes in circles around the store’s parking lot are just testing the rental bikes to make sure they haven’t been screwed with… but it still got me hyped to go biking seeing all these bikers at it – not to mention I felt more confident in renting from them knowing they actually tested the bikes.
VALUE
The prices were straight up on the wall. In wanting to conquer the nearby Snow Summit (beginner) trails, my basic mountain bike was $ 35 for a few hours and came with a helmet… PLUS it’s just a few minutes ride to the Snow Summit’s base (where bike rentals cost WAY more) Score and score!
SERVICE
Friendly to begin with, the staff was even friendlier in over preparing us for the journey ahead (maps, how to’s, what to expect, changing gears, etc etc) I’m pretty sure we didn’t LOOK as newbie as we actually were… but I welcomed that information.
INSIDE
Within the small building it seemed they were able to cram everything needed for the bike enthusiast: I saw a good selection of models and accessories and information.

Fantastic shop!
From the parking lot to the mechanics areas and everywhere in between, the entire place is very clean, presentable and well stocked. The employees on the floor are attentive when you walk in the door and are quick to greet you and help answer any questions. Jack and his team run a tight ship and always make sure you walk away happy.
And with an AWESOME trail system literally right behind the shop (Snow Summit area), what more could you ask for? 5 stars across the board!

Great Shop that had everything in stock that I needed for bike repairs and the prices were lower than what I was going to order on
.
I’m a happy customer and will be back.

Great service and quality equipment at this bike shop! I came on a busy summer weekend looking for last minute bikes, and I got every bike in every size that I needed! All of the employees are skilled and friendly. The rental bikes are in great condition and are a year old max, most much newer. Earlier in the year I bought a Trek mountain bike from this shop, and it has turned out to be the best quality and most reliable bike in my garage. I love it!
Aside from the great staff and inventory, the location is perfect for catching the chair lift up to the mountain bike trails or heading out on a road ride.
If you’re trying to decide which shop in town to buy or rent a bike from, I would definitely recommend this one!

We went there for snow gear shopping and found that they also have biking gear that is 20% off.
Price is ok. You could find similar price from LA local but good to have store here just so close to the resort with similar price. Thought it would be a lot higher!
Many different gear design selective too!