Woodmont Cleaners

This place is awful. The customer service is abysmal. Truly abysmal. The man who works there is consistently unfriendly and dismissive. I had been bringing my dry cleaning and shirts there consistently for about 6 months. I was a regular customer who gave them a lot of business. One day I decided to get something tailored. What a mistake! I asked them to shorten the sleeves on my blazer and they must have been drunk when they worked on it, because it was shortened to at least 3 inches above my wrist! When I explained to him that he had made a mistake, he immediately got defensive, aggressive and rude! His reply was, «you asked for it that way!» Huh? Why would anyone want their sleeves tailored so far above the wrist? They refused to return my money and did not offer to fix their shoddy mistake. Like I said, zero customer service. If you care about your clothes and your money (because I agree with the earlier reviews that they aren’t so accurate when they charge your credit card, which they keep on file), you’ll find another dry cleaner to patronize. I did… And I am VERY happy!

I called in to get them to pick up some clothes for drycleaning using their pickup service. There was construction being done to my front door so I asked them to use the back door for this reason, just this one time (I was a repeat, consistent customer). Their response when I asked that was «I’m not going to do that, I don’t feel like doing that»
In my opinion, if I am paying for a service you provide, a consistent customer who always pays, I should never be given such an unprofessional response and you should provide that service. They might clean your shirts well, but it’s very pricey and the customer service is extremely poor. Wouldn’t recommend it.

Unfortunately, the man at the counter was dismissive, unfriendly, unhelpful, and I would probably go so far as to say rude.
I’m wondering, is there such a thing as a helpful and humane dry cleaner? Do the chemicals go to their heads?
My dress is still wrinkled.

I’ve been a delivery customer for two years and finally checked the cost of the service and I was shocked. $ 12.50 for a pair of corduroys, $ 3.25 for a dress shirt, $ 8.75 for a pair of dress pants and it goes on and on. I think that they believe that because Bethesda is a wealthy community that they can just charge what they want. I had a $ 450 bill last week. I’m canceling the service and finding a new dry cleaner. $ 12.50 for a pair of cords? Really?

Haven’t done anything wrong to what I’ve given them. They actually charged me less than what I was quoted because they realized they marked something down as a cushion when it was really a couch pillow case. They got stains out of my suede cushions and pillow cases. Only reason for 3 stars is it is pricey, but it is a short walk from my building.

Shrunk a pair of pants by at least 2 inchs. Suspect they sent my dry clean only pants through a regular washing machine. Did a decent job with my shirts but I’m looking for a new dry cleaner in Bethesda.

My wife an I have had trouble at this dry cleaner one too many times.
Not only do they lose items (and not offer any reimbursement), they CONSISTENTLY overcharge at the time of pick up. What do I mean? When you drop off an order, they provide you an itemized list, with prices, of all of the items to be laundered, dry cleaned, etc. If you neglect to bring that list at the time of payment (and therefore are not able to double-​check it against the final bill), you’re likely to be suckered out of some money.
And yes, you’d better believe they always have a reason for why this is the case when you ask them about the discrepancy.
End of story.

I was pleased to see an organic dry cleaner option so close to work, and I’ve used them several times… with satisfactory results up until my last visit. They shrank my damn pants. And yes, I’m quite positive that they shrank them, because I took in three pairs of the same make and model (different colors) and one pair came back considerably shorter and tighter than the other two. How they managed to do this to just one pair I’ll never know. Even more weirdly, they’d cleaned this particular pair of pants at least twice before with no problem. At the risk of sounding like Roy Pearson, somebody owes me a pair of pants.
While I didn’t go back to ask them about it and, in fact, won’t be going back at all (I loved the pants they shrank and which I can now no longer wear with heels), I don’t want to give them a bad rating because they seem like lovely people and they offer a standing 20% discount on dry cleaning (although I guess a ‘standing discount’ is kind of an oxymoron), they use organic processes, and they get the job done fast at no extra charge. I hear from a colleague that they also do decent shoe repair. So, if you don’t mind the off chance that your clothes may come back a tad tinier than when you brought them in, you might be interested in checking them out.