Wells Fargo Bank

Awful customer service! No greeting in the 10 minutes I waited. 3 people to help 1 customer, growing line and about 7 – 10 standing around. Not on phones, not working. I walked out and called an 800#. Won’t be back, close this location, the worst I’ve ever been to.

Have been visiting this location frequently for about two months now. The people are super friendly and work hard to make transaction times nearly seamless…5 stars because they remember your name!

I came in to talk to them about my credit card which is usually better for me versus over the phone assistance. I typically ask the tellers about my credit card stuff and they’re usually helpful and very well informed. If they’re not, then they will ask their managers or personal bankers to help them. However, this location was annoyingly unhelpful! The lady that helped me was very clueless about credit cards and refused to ask her managers for any assistance, stating that «We (tellers) don’t deal with credit cards. You’ll have to call the WF number for credit card information because we are separate from the credit card part of banking.» WIth this, I do understand what she’s saying – however, I have NEVER had a teller tell me they couldn’t answer my questions regarding credit cards. My questions were as simple as «What happens to my account after the card expires and I don’t activate my new card that came in the mail» and «Do I need to pay my full credit card off if I choose to not renew my credit card but keep my account open?» These questions are pretty simple, and I just needed confirmation from a face-​to-​face human being that I was being told the correct information. It was a disappointment when the teller refused to answer my question stating «We don’t deal with credit cards, you’ll have to call WF on the phone.» Finally, annoyed, I just asked to speak with her manager or a personal banker if she wasn’t going to help me. Ten minutes later, a personal banker helps me and answers my questions. No sh*t sherlock, it wasn’t that hard now was it?
Anyways, aside from that, it’s a small branch with minimal parking and it’s kind of on a hill, or uneven slope so be careful with traffic!

Nice and friendly tellers. They are always smiling and helpful. Once, I had a problem with the ATM and the bank was more than accommodating, unlike BoA. Ive enjoyed banking at WF.

We had to pick a bank at random, so there was no prior thought behind choosing them. Personally, I am not a fan of large banks. Anyway, we went in here opened an account in a few minutes, went over everything, and done. Quick, easy, and painless. They don’t have all of the little things as options on their account that we had at our teeny bank, but so far, on the up and up. Everyone in this bank remembers me as I was in there 3 times in 4 days. Super friendly staff and helpful above all else. I don’t care if the bank sucks if their customer service is tip tops. There’s is.

I use this Wells Fargo purely out of convenience. It’s on my way to work and it’s close to home. The banking services are pretty much what you expect, but I give this particular Wells Fargo only gets 2 stars from me because of their ATM. (2 stars = Meh. I’ve experienced better.)
This particular branch loses stars because they only have ONE ATM. I get that it’s not the busiest of branches, but when your only ATM is a drive through it annoys your customers who are a little bit more eco friendly. Now I realize that this is Bellevue where nobody walks, but darn it, when I want to walk I want an easy to use ATM. I’ve had to stand in line… literally STAND in line behind an SUV. Nobody else sees this as an issue? Seriously?
I’m still miffed that Seattle area Wells Fargo ATMs don’t have the nifty automatic check scanning thing that other areas are getting. I like getting copies of my check deposits on my receipts. So while it’s not directed at this particular branch, I’m docking them because, well, I’m writing a review about them.