O’Reilly Auto Parts

Aaron helped me run a diagnosis for my vehicle, helped me replace a brake light. Super quick, great customer service! Thank you!

If your going over there see Alex. The other two service folks are rude and have given the wrong part and info on several occasions. Having a vehicle down is a stressful situation and having some sass you as you try to collect your thoughts about what you need is poor customer service.

I’ve had two different experiences with this place.
First time was really great: when my boyfriend and I needed to get a starter for a Jeep Grand Cherokee, the service was excellent — that was because I was helped by the woman with the short curly brown hair who happily greeted us as we walked in the door. She was really conversational and friendly with us, got us the starter we needed, and we were on our way. I would like to say she did a great job and hope to meet more people like her whenever I go to any store to get an auto part.
This last time (to return the core so I could get part of my money back for the starter): sadly, extremely sub-​par. There was a blank-​faced teenage girl wearing a tight black track jacket who didn’t appear to actually work there (was she a friend of someone who worked there? I have no idea) standing behind the register. As I tried to work out whether she was going to, hope against hope, smile or ring our returned starter up, she did her best to ignore us, which frustrated me.
We finally were rang up by a skinny teenage boy whom the track-​jacket girl appeared to know. He took a call in the middle of helping us, and the girl then gossiped about whomever was on the phone to our cashier. («Was that so-and-so’s boyfriend?» -«yeah» -” *snort* yeah, I’m still friends with him on facebook”)
We did get the core charge back after all was said and done — the teenage boy was obviously on auto pilot, and the girl there to distract him — but it really pissed me off that this store apparently thinks its okay to let friends of workers behind the counter. And then gossip in front of customers after pointedly ignoring them. Real classy way to run your business there, folks.

Glad I stopped in here and knew what I was looking for. The signs over the aisles are almost too high for most people, it took me a minute to realize they were there and I’m 6’4″. I was not approached by a member of the staff to see if I needed any assistance locating a product and nobody welcomed me into the store either. In all fairness there appeared to only be two people working and there was a line at the register, so I understand why it was a disengaged environment.
All-​in-​all I was able to locate my items and head back out in about six minutes to carry on with my day.

Hermon is awesome! Super quick, friendly and even helped me install my wiper blades! Really great service, especially for an auto parts store.

Last thing I expected was actual good service at an auto part store. I was looking for wiper blades and couldn’t find exactly what I wanted and a worker approached and we agreed on what I wanted and he actually jogged to his computer to look up the exact right part for me. And then he put them on my car for me and threw the old ones away. I never touched them. And he was really pleasant and happy to help me. Very last thing I expected walking in.