Access Gentle Moving

Todd was on time on moving day with his associate, and together they worked fast. Todd was honest to state which of my furniture won’t make it to the new place. He installed my bed in the new place but didn’t do a decent job with that. There were some scratches made on the walls during the shifting. Price-​wise okay, but so is the quality of work.

I’ve moved three times in the last four years and utilized a different moving company each time. Todd and his team were by far the best company I have worked with and I will continue to use them in the future. It was a big job moving a five bedroom home into a condo high rise and taking the rest of the furniture to a storage shed. It involved dismantling and reassembling furniture and so he came by to assess everything and quoted me $ 3500 — $ 4000 for 5 people with a 10+ hour estimate. This was by far and away the lowest estimate I received and sure enough everything went the way he stated it would. Everyone one of the movers was friendly, followed my instructions and worked fast but careful. Nothing was damaged, they ended up finishing right around the 10 hour mark and the total ended up being $ 3360! As good as an experience that moving can be in my opinion!

i just moved (january 2016) with Access Gentle Moving company. it was a local move: staying in issaquah but downsizing. i was delighted to find a local company. we have moved many times domestically as well as internationally and this company is incredible. both todd (owner) and sebastian were so careful, respectful and a joy to have in my houses, both the one i left and the one i moved in too. on the day we moved it was pouring down with rain, and i knew moving our garden pots was going to be difficult. i worried about the dirt it would cause both to our furniture and their very clean van, but todd said since i was local it would be no problem for them to come back another day and move the garden pots for us. fantastic! both men took great care with everything they did and their quote for moving was excellent. i was going to use some guys who do a variety of work, from landscaping to helping move people to their new homes and their quote was not as good as Access Gentle Moving Company. plus, i was getting a very professtional crew who use plenty of padded blankets to protect your furniture and runners through out the house to protect flooring. for a local move they were incredible. not a scratch on anything. but even if i was moving further afield. this is a great company to rely on and help make the journey smoother. i cannot say enough good things about todd and sebastion. thank you guys, so very much.

this review won’t be lengthy, only because i don’t know how much can be said about moving. they showed up. they worked their behinds off. they got the job done. all my stuff made it from my old place to my new place. what more can you ask for.
if you want a lengthier review, here you go — they packed up all of our belongings in pretty much a day. the next day, they had the daunting task of moving all our stuff, in the rain, through our muddy, swap backyard. the backyard was the shortest route to the truck. they provided all supplies. they worked, in what seemed to be one of the coldest days, just shy of snowing. they worked well into the night until everything was where it needed to be. the protected our new house from wear and tear. they protected all of our belongings, some of which were very large, very expensive pieces. they were awesome. todd was very easy and delightful to deal with.
i’ve moved a lot of times in my life. i’ve had movers obviously taking too long to rack up the hours to make more money. todd was the opposite of this. he was amazing. i cannot recommend him enough.

Tldr; they are responsive and did deliver… But 3.5 hours late.
I struggle how many stars to rate this company. That’s because what they were moving — a 100-​year-​old piano from Kirkland to Bellevue — came without damaging the instrument, or the floors of the two homes it was being transported to and from. But there were some serious problems.
And let me give more positivity at the top so it isn’t lost. The company was very responsive. I called first on a Sunday afternoon and left a message on the main number. I think I got a call back within an hour. And the owner does text, which is how he got in touch with me for random issues like getting addresses. Also, it seems the company has great availability. I scheduled a move one week out, and thy could have come sooner.
Plus, Todd and his team were SO nice!!! I believe my mom called him «the nicest man.»
But, for the actual move, the problems were many and started immediately.
We had the move scheduled for Saturday at 11am. Based on several phone conversations and descriptions of both houses, I was quoted $ 200-​$ 300, with $ 300 as the most «outside» cost. And staff would be on hand to do it efficiently and keep that number down.
But, Todd, the owner of the moving company, called around 9:30 to say he was going to be late because he had to drop off a whole bunch of recycling. Okay, not so difficult. I let both people at the two different houses know.
By 12:30, I get a call that he’s not only still not there, he can’t find the home. Apparently, he didn’t put the address correctly in the GPS.
By 2:30 Todd and Co. are at the house and moving the piano.
Then, I get a call saying this is «one of the most extreme» piano moving situations he’s ever encountered and that the price will probably go up. But Todd is explaining over and over he will do the best to keep costs down.
I have to ask over and over again the get the specifics on why this is so tough.
Finally — the «extreme» factor? A piano in the first floor, front room of the house no more than 25 feet from the door. Granted, there were stairs on the walkway up. But the movers bypassed that by backing the truck up the lawn and making it a shorter and easier move.
I’m stunned at this point.
Then, Todd finally shows up sometime around 3pm in Bellevue and makes a big show of dropping his price because he was late. To what we’d agreed upon in the first place. $ 220.
The whole thing made me think I should have gotten everything in writing, and I will be much more wary and choosy of movers in the future.

Todd took time to follow up with me after a misunderstanding. I appreciated this courtesy very much.

Moving can be an extremely daunting task, but thank heavens for Todd and his team. They make it really easy, and moving never seems as hard anymore. Our most recent experience would be our 3^rd experience using Access Gentle Moving, and we will surely continue to use Access for any of our future moving needs. They are extremely professional and courteous, and most importantly they get the job done fast and stay true to their name of being ‘gentle movers.’ They roll out their own carpets so they don’t track anything into the home, put covers over any doors that big furniture is going to be moved through, use their own equipment so they can easily maneuver large furniture around without knocking into walls or other furniture, and Todd and his team are all just genuinely great people (the people in charge of handling your personal belongings should probably have good character, it’s your stuff and you will want to hire people who are able to treat your belongings and home with the same care as you would). Not to mention their prices are also reasonable compared to other moving companies!
I would give more stars if I could, but instead I just decided to write a review because there aren’t enough great things I can say about Access Gentle Moving!!!

Todd and Sebastian work very hard and do an efficient and safe job. I used them for my home twice and my office once. Him being a small businessman and contending with Seattle area traffic, you will simply have to be patient with timing. When he is working, he works very hard. Also, unlike larger companies, he only bills from time of arrival to time of departure instead of when he leaves his location. Huge savings over competition for that and other reasons. I would use Todd again.

You might have a great experience with AGM, or you might not. I concur with the other reviewers who had good things to say about the crew. Their packing and moving skills are great, and they’re pleasant to work with. However, I’ve hired AGM twice for moves, and and there have been issues.
In the more recent move in 2011, I was in a bind because of a family loss, so I couldn’t pack and move everything in my 2 bedroom apartment on my own. I called Todd and he gave me an estimate of $ 450 tops, cash only. He also said he wouldn’t charge for the trip out and back from Renton, 30 min each way. That sounded great. The crew arrived and worked hard but as we got through the day, it became clear that it was taking longer than thought, and I asked the crew chief to tell me how much they’d need, and I’d get more at the bank.
To make it short, I ended up going to the ATM 3 times for cash. And I had to pick up boxes at Lowe’s as the crew was running out. The final bill was $ 895 plus tips for the crew (which they deserved).
I followed up with Todd later about the bill being twice what he estimated. Admittedly the labor took longer than estimated, and I acknowledge I had to pay for that, but the invoice included a charge for transit. Todd promised that he’d fix that and settle up with me. I didn’t hear back for a couple of weeks, so I emailed later and again Todd promised to settle it. Nothing happened,
So… minus one star for the total being twice the estimate, minus a star for charging for transit (when it was promised otherwise), minus a star for Todd not following through after being reminded twice. If it weren’t for the crew’s energy and awesome packing, AGM wouldn’t even get 2 stars.

These guys are AWFUL. First call to move he tells me he needs a minimum of 2 hours pay at $ 60/​hour. Cash Only. Shows up and tells me that is per guy and a minimum of 3. I must have misunderstood. I had to get my furniture out of the house for new floors so I gritted my teeth. We’re ready to move everything back and he tells me he needs to do it ASAP because he needs his equipments back (my piano is on his cart in the garage). I CANCEL my Labor Day weekend plans for him. He texts me at 9:00 pm Saturday for a Sunday noon appt and asks to change the time to 6:00 pm. I can’t do that time and he gets MAD at me. We re-​plan for today (Saturday). He tells us he’ll be here around 3 pm. He calls soon after to 3 to tell us he needs to move to 5. Hear from him again just after 6 and now it needs to be 7:30. When we get frustrated he gets angry at US. I’m finding another mover and returning his stuff. NEVER AGAIN and I’ll make sure everyone I know hears this story.

Second move from Todd and his crew since January. He’s the only one I’ll call on our next move. Professional, ultra courteous, careful, and gentle with our stuff. As the previous review stated, he made no complaints about our steep stairs! He and his worker Kurt (sp?) got our storage unit with big/​heavy furnishings unloaded into their truck and moved into our house after he carefully protected doorways/​floors from bumps or outside dirt. He was fast — no messing around and no wasted movements. He knows what he is doing and has a lot of experience. All charges were explained in detail up front — no surprises at the end of the day. It was well worth it, and very reasonable compared to other moving companies we called.
He made our day! Thank you, Todd.