High Point Heating and Air

I’m giving this company 2 stars because of the attitude of the owner NOT the workmanship. We felt we weren’t really treated with respect because we’re leasing the house where the A/​C was being installed and weren’t the owner. The first time I talked to Sean he was extremely rude to me on the phone. My husband told me to call back in and leave a message about how rude he was. I said in my message, I shudder to think how he would treat others if he was the owner. He did call me back and apologized. I left a couple of more voicemails as well as my husband, asking for a return phone call, but we were ignored. When he did call to check with us about the time for installation, he told me they would be at my home around 10:00 AM the next morning. He arrived with his helper at 9:00 AM, but didn’t call to let me know they would be a head of schedule, but instead called to let me know they were waiting outside my back gate and needed to get in. Of course I wasn’t quite ready so I had to throw on my clothes and get out there. They worked steady through the day & seemingly did a good job. The real problem occurred when I followed him out to close the back gate. I walked down the deck stairs and on my last step I came down on an uneven pavement walkway. I immediately dropped to the ground, and I had heard my ankle pop and snap. As I rolled around on the ground, holding my ankle and moaning, I knew they were right behind me standing by the truck watching me. They never uttered a word for about a minute, then asked, «Are you going to be ok?» I said after taking a moment to try and compose myself, «I’m not sure, I’m just hoping my ankle isn’t broken.» I was praying out loud, just asking the Lord to please help it to not be broken. Sean walked around me to go on the deck to make sure he hadn’t forgotten anything. I was crawling up the deck stairs hoping I would be able to put weight on my ankle. Still at this point, neither one came to help me, ask if there was anything they could get me before they left or offer to call anyone. Sean said as he did hold the door open for me, «Sorry you busted your ankle. Better put it up and put ice on it. Bye» I would NOT recommend this company purely on that basis. How you treat and respect others has a lot to say about your work ethic. I still can’t imagine he is the owner of this business. To add one more thing, he did tell us how to use the thermostat, but said nothing about the filters. My husband had to go down to the basement and look to see if we had them, where they were and how often to change them out. I would have thought since our landlord just paid him nearly $ 8,000.00, that might have been something he thought was important. Silly me.