Walgreens

Whenever I can, I bring my business into this location. It’s not because of the random selections scattered about the vast majority of the stores shelves. I don’t go out of my way for their photo printing services. I go for the pharmacy. When you walk into this store you see the same kind of bored college kids that seem to make up the staff at every other Walgreens location that I’ve been in. They are there to do their jobs and don’t offer a memorable customer experience. Of course the clerks are courteous with the same corporate enthusiasm that this kind of environment tends to produce. To be fair, I know in the same circumstances, I wouldn’t be a beaming ray of sunshine either.
I do my business at this store because of the pharmacy staff. Not for the retail clerks that help run the registers when the pharmacy is buried with customer orders, but the actual pharmacy staff. Even when they are swamped with orders they still find time to be customer service superstars.
Here is just one example of many that I’ve had.
Jeff is a really great pharmacist who truly looks out for his customers, he is very knowledgeable and he has a great memory too. My parents who were visiting from out of town had decided to come with me to the pharmacy. They came in with me to get a couple items while I was inquiring on a Rx. Dad had mentioned a couple of issues he was having and I told him about how great I have been treated at this location. Jeff was there that day so we decided to see if he had any insight into the issues dad was having. He really treated my parents well with patient personable service while offering a great wealth of information and a multitude of different options for each of my dads inquiries. We left armed with a plan, great information, and some recommended products. You know it’s a good thing when you leave a store with far more than you’ve planned on, and you don’t feel any buyers remorse.
I returned to the store over a week later to grab another Rx and Jeff was there again. While I was checking out he asked about my parents, he not only remembered our visit, but wanted to follow up with specifics on his progress. He remembered in detail my dads health issues, medications and products he had discussed with him over a week earlier. I can’t even remember what I had for breakfast most days. Luckily, I had spoken to my dad a couple days earlier and he had updated me on the recommendations that Jeff had given him. So I relayed the information to Jeff and he had a few follow up care tips in return. He definitely didn’t have to take the time to go out of his way for people that he’s only met once and that don’t even live in the area. It shows me that he has pride in his work and that he cares about building customer relationships which in turn makes people like myself into loyal customers.
It is this kind of customer service that is hard to find these days, especially in corporate giants like Walgreen’s. This was just one instance of many great experiences that I’ve had with all of the pharmacy staff at this location. I would say that the pharmacy’s service really shines, the rest of the store while lacking in the same polished service is always clean, well organized and brightly lit. My hope is that Walgreen’s will one day staff their entire stores with the same caliber of people that have provided me with such great customer service.

This store itself is awesome. The reason for my poor review is because of one employee. The bearded man. I believe his name is ken or something. My wife and I (a man) refuse to come back until we know that he doesn’t work there anymore. Every time I go in there he pressures me to tell him my name excessively and will try to hold my items or my change hostage until I tell him (which I refuse to do) and it makes me really uncomfortable. He will also follow me around in the store while I am looking around to flirt with me. The other day he was even following me around the toothbrush isle in his high heels. Creepiest dude I have ever encountered in my whole life.

Good price nice folks new location very clean friendly fast service just what I was looking for on the eve of Christmas! :-)

Clean and fresh. Just opened in the last month or two. Great location and plenty of parking. Pretty much what you’d expect for a ground-​up, new store. Fresh crew happy to help.