U.S. Bank

DO NOT USE US Bank !!! I have been a U.S. Bank customer for multiple years, and I have reached the end of my patience. It is obvious to me that the US Bank Corporation feels that it is successful enough that it does not need to bother itself with issues like customer service. You will get the least personal service ever from US Bank. If you get lucky and find a pleasant teller at a branch, that is nice for you, but just wait until something goes wrong with your account, that teller or even branch manager will be powerless to do anything to help you. I think U.S. Bank uses almost all automated systems when it comes to informing you of important things like garnishments being taken from your account, large fees taken out by U.S. Bank themselves, or even something really important like possible fraudulent activity on your account. I am sick and tired of U.S. Bank taking my money for every little thing I do wrong with my account, but when they make an error they do nothing to make up for your lost time, frustration, possibly even embarrassment if they do something like suspend your card without notifying you. I will be finding a new bank ASAP and taking my business elsewhere.

Waited in the line for 10 minutes as there were 4 bankers, one just watching even though he seemed to be branch manager and the other three too busy doing coin counting for two customers. I have a business account and needed a quick deposit so this 10 minute wait was unacceptable.

I don’t know why I hadn’t thought to review my bank before. I guess I take them for granted. I take for granted the way they always treat me with a smile and a truly helpful attitude. No more!
I was a long time member of another big bank who I gave up on after finally noticing their decade long lack of service & respect. I looked online and decided to choose based on who had the most ATM machines and US BANK won. They said they had great service, but I wasn’t convinced.
Since that time, 7 years ago, I have found them to be a personable branch of US Bank who really tries to relate to their customers and their needs. It’s definitely the only bank I’ve EVER had that I don’t mind going inside of — they’re that nice.
TIP: Like banks when I was a child, they usually have some kind of cute lollipop or candy. They didn’t even slap my hand when I had 2.
Thanks for the 5 star service banker peeps.

As far as staff goes they are super nice. Always greet and converse.

Friendly service, normal bank hours, drive-​through and walk-​in lobby available. People are always nice to me when I come by for my occasional in-​person banking needs.