Brake Team

I am going to try and post this without any stars; they don’t deserve it. I took my car in for front brakes, was quoted $ 88 and then a phone call 35 minutes later took it up to $ 329.
I told him that I would pass and went to grab my car. Ten minutes later (no other vehicles in the garage) and it was still up with the wheels off! He tried to «explain» to me that my brake fluid needed flushing, new rotars, brakes and hardware.
I explained that just because I was female didn’t mean that I was clueless when it came to cars. I took my car to a different and very reputable mechanic.
The total was $ 169, with Unilocal discounts it came out to $ 134. No fluids needed draining. The hardware was fine and my rotars were almost new.
You guys are deplorable!

CON ARTISTS, RIPOFF, SCAM ALERT, BEWARE
Quoted $ 1500 for brake job. Said everything needed to be replaced. Used scare tactics to upsell. This company will go under. Every single Brake Team shop are scams. Cannot talk to amyone at the shop when you call, they have a sweet talking guy at their answering service that speaks like a sketchy used car saleman to further the terror talk in hopes you over pay for their un needed services. Plenty of honest shops in town beside every single Brake Team location.

The shop is under new management. Therefore, I removed my review about the old management. It’s the only fair to new owner.

I am extreamly impressed with this brake shop. First of all I thought that I was out of luck when my car started grinding and shaking on a Sunday morning right before a long drive that night. I am glad that other shops were closed and that the brake team was open. They spent a long time pulling apart the car and diognosing the entire problam at no charge before presenting me with a game plan. I told them how much money I had and that I HAD TO drive off TODAY with a car that would AT LEAST stop even if it wasent perfect. They met my every expectation for hundreds less than it would have been at you know who accross the street. I am thrilled! I will be back for all of my auto needs that they offer. I’m guessing the bad reviews are from old managmebt because this was a top notch experiance.

The mechanic service is great, but direct contact with the center SUCKS! Not being able to speak to someone directly and being forced to play phone tag is ridiculous. My experience started at 8:30am.
When making the appointment, I was told it would be a half hour. I took my car in and was told it would be an hour. Not to mention when making the appointment I was asked for all of my details and NONE of that was ready at the shop. Why ask???
Once the inspection was over I was told parts needed to be ordered and once they arrived it would take about another hour. So, we are at 9:45. I could have gone elsewhere that HAD the parts in stock I needed and not had to waste an entire day waiting. And to leave a customer guessing about what is going on with his or her vehicle for 2 hours is insane. Maybe someone could have called to let me know that the parts arrived?
It is 12:20 and still no word from the shop and this is AFTER calling the main number and asking for a callback at noon. Not sure why it took a 2^nd call to get the call that my car is miraculously done.
Based on this, I will never use them again and I will tell everyone I know to go elsewhere, which is sad since I am sure the mechanics are just fine!

Avoid this place like the plague. We spent over $ 300 on repairs and my husband has spent a total of 10 hours over 2 days just WAITING for our car to be fixed!!! (We only have one vehicle.) Thankfully after the first time when the job they did didn’t seem to fix anything, they did follow up repairs for free (which is why the 2 stars instead of 1). But now something ELSE is wrong with our car… and that started after leaving this place. But there’s no way we’re going back there again.
And what business doesn’t have a front desk phone??? I was given the manager’s cell phone as a contact number but he never answered it the times I tried to call.
Pay a little more somewhere else for a job well done the first time.

I took my SUV here about two months ago, its a Mitsubsihi Outlander. I had just shipped it from Phoenix and there was a burning smell when I drove it so I was worried i might of had a transmission issue. Smelt like a burning clutch to me.
The manager (Paul i think) checked out the outlander, drove it and could see any issues. he checked the transmission and said there was no issues. but with the millage it was coming soon for a transmission oil change but that wouldnt cause the smell, it has 59,000 miles. He found a bearing that was a little noisy in the engine when a stethoscope he used, he showed me and i listened to two near by each other and could really hear one scraping with the stethoscope. He told me that it wouldnt cause any damage and it will get louder when it gets worse and needs replacement at that stage. he didnt try to upsell me or convience me to change right away. He also gave me a very good quote for transmission oil change, cheaper than any other i received!
For all the dianostic he done he did not charge! Great customer service and if i didnt move away from the area would of used Brake team for all my cars needs. Hopefully my review will help other people find out how good this garage is!

Worst service I’ve experienced. I’m an easy going guy be these guys are ridiculous. First attempt I made a reservation and when I showed up on time they told me it was goin to be 3 hours before they couldn’t even start due to a problem with another car. I would be a lot more forgiving if they had at least called to let me know to come later. Second time I dropped it off at 9 am and was told they would do an inspection and contact me shortly with what needs to be done. By 1pm I tried to contact them but when you attempt to call you get a call center not the shop. Awesome. To sum it up. Same as the other folks I got sold on shit I probably didn’t need. Went in cause of a squeaking left with the same noise after 100 bucks. Go to Les schwab. I guarantee the only good Unilocal are from people that work there.

Awesome service! The mechanic working on my car broke down the prices of all the repairs my car needed, broke down the prices of all the parts he had to get, and explained all of the work he would be doing

Rude. Unprofessional. And simply disrespectful. I went in to get my brakes done and was told they were busy so they had me schedule for another day. I went in on time and was told a few hours. I waited an hour and forty five minutes to call and see what was going on with my car. They hadn’t even looked at it yet! Then when they did they told me I had to buy rotors adding $ 300 to my total cost. What a scam! I know my rotors weren’t that bad and even so they can get my brakes done and have me back for rotors when I can afford it. But $ 300 is a rip off. I left and my brakes started to grind which they hadn’t before I went in. Only squealed. My brakes sound so bad now and it only happened after I left. I think they tampered with my rotors and brakes trying to get me to come back in to get them fixed when they weren’t that bad when I drove in! And when I asked why they made me wait almost two hours for them to even get my car looked at they said they feel as long as the job is done by the time they say then it’s ok. It’s not ok to let me be without wheals for almost two hours when I could have used my car and come back when they actually had time! And then to top it off they said they didn’t even have me scheduled when I had scheduled in store with them! New management hasn’t changed a thing! Still rude arrogant disrespectful rip offs! NEVER GOING BACK AGAIN. I would give them negative stars if I could.

Paul the manager was great. He let me know what I needed and didn’t try to sell me a bunch of shit I didn’t need.
I saw him offer a customer a ride home who needed to leave before their vehicle was ready.
Repairs cost about ¹⁄₃ what u was quoted at another spot.

I went in to get my brakes done. The mechanics and location manager were both great! Very knowledgeable and super friendly. They explained everything to me and I didn’t get the feeling I was being screwed like you get with some other shops. They even worked with me on financing! Their professionalism, good nature and honesty were very refreshing for an auto repair shop. I’d recommend them to anyone!

So I’m giving 5 stars and my car isn’t worked on yet. I went today and spoke with Paul (pretty sure that was his name). He got me in quick to look at my jacked up car. It wasn’t safe to drive it home, so he actually took the time to drive me and my family home in his car. He went above and beyond and was polite, and professional and just a nice guy. Hopefully the repairs go well, but the service was superb. I understand they are under new management and the direction they are taking is great. This guy took my crappy day and with a simple gesture of kindness towards me and my family turned it around. Class act.

the Beaverton one is EXCELLENT and I WILL be going back there for sure. They are also under new ownership and management. I read the earlier review on them but I took the chance to go anyways and it was worth it. they told me what are some problems to my truck that I might have to change in the future but not right away, and they told me that the only problem was my brake pads and it only cost $ 92 with the labor included. Thought I was going get ripped off and they were going to scam me but they didn’t. they were very friendly and inform-​full. earlier the same day I went to the Tigard brake team but it’s so called «brake force» and the only thing I knew I need to change was my brake pads but they tried scamming me in to spending a grand on things I don’t need. I told them never mind and he dropped the price to $ 300 which got me thinking. why?

Classic bait and switch shop. They advertise really good prices on brake jobs, but then tell you that you need a bunch of work done that isn’t necessary.
I have been to several of these shops around town, and the all have the same business practices. They have even been brought up in the news when they went undercover into the Tigard shop. The shop wanted to do a bunch of extra work that was not needed.
They will tell you that you need your brake fluid flushed because its dirty. The brake system is a closed system, if your brake fluid is dirty that means there is a leak in the system somewhere and your brakes should not be working!
So why two stars and not one? If you are good at saying «NO»! And you only get your pads replaced, then it is a really good deal. They guarantee the work for two years, but make sure you keep your paperwork because if you come in for warrantee work they will tell you they have no record of you being in the shop. I know because it happened to me before.
Basically this is Jiffy Lube on steroids! Just say NO to every extra charge they tell you you need.