Suet Wu, DDS

Do not bother going to there. No matter how early we arrived for our kids scheduled appointments, we never fail to end up having to wait AT LEAST 45 – 50 minutes for a barely 10 minute perfunctory examination. Meanwhile, we see other kids coming in later, but for some UNEXPLAINED reasons, they get to stroll right into the office. No matter how many times I’ve voiced my option with the staffs, they still end up OVER-​BOOKING PATIENTS! THIS IS HIGHLY INCONVENIENT FOR WORKING PARENTS AND EXTREMELY INCONSIDERATE.
I would give this office ZERO STAR if that feature was available. NOT GOING BACK, EVER!!!

As others have said, be prepared to wait and plan ahead since it takes a long time to get an appointment. The waiting room was very kid friendly and there were toys for the children to play with and cartoons on the television for them to watch. Our first visit was very pleasant after the long wait. Dentist was very friendly and patient with our child (5 year old). On our second visit, again after a long wait, the dentist said that our child had eight cavities. We were shocked but accepted this since this person was the expert. We made an appointment to have his cavities filled at one of the earliest appointments available which happened to be 3:00pm on a school day six weeks later (April 2014). When that day came, they said that they would only do two teeth and we would have to make another appointment for the rest of the teeth. I don’t know if my child will ever want to go to a dentist again in his life. Let’s just say the procedure involved a Novocain shot, baby root canals and metal caps on his teeth. It was extremely painful to watch as our child cried through the whole procedure. After the dentist was finished she said that our child shouldn’t be crying at his age and was very immature. Are you serious? He’s five years old. When we went to speak to the receptionist to make another appointment she said that we should make the next appointment earlier in the day when our child is more awake rather than later in the day when he was tired. The only time they have earlier appointments is during school days, if you want an early weekend appointment expect to wait six months. Apparently school isn’t very important to these people. Not only that, the dentist only works two or three days a week. I guess they make so much money filling cavities they don’t have to work a full week. We didn’t make another appointment.
I’ve spoken to three other parents we knew who have sent their children to Suet Wu and they all seem to have the same diagnosis, cavities approaching double digits. Two of these parents accepted this but one decided to get a second and even a third opinion. Let’s just say that the second and third opinion were completely different from Suet Wu’s diagnosis. Do yourself and your child a favor, if you have any doubt in your mind about the diagnosis, get another opinion and avoid any possible traumatizing experience. This is the only review I have ever written on Unilocal or any other site but I felt the need to share our experience.

Be prepared for a 45 mins wait. Our appt was 3:40pm and we left at 4:45pm and the cleaning was only 15 mins. Receptionist has asked us if we want to see another dr. instead of Dr. Wu because of the long wait, I said sure but still have waited for 45 mins. They have cartoon playing all the time and few toys & books on table, at least kids will not be bored while waiting.
Since it has been more than a month from our last visit, I don’t remember our dr.‘s name, I guess she is Dr. Chan. Anyway, she’s very patient with my 3 yrs old who refused to lay down and open his mouth; she sang ABC & twinkle twinkle little star to make my son less nervous which was a big help. She checked every single tooth and cleaned them very gently. At last, she awarded my son with a dinosaur toothbrush and few dinosaur figures (they give toothbrush to every kid, but the way she gave it to my son was like awarding for his bravery).
Overall our experiences are good, will definitely go back in 6 months.

3 Stars: To be fair, the dentist herself was okay with the children. Yet the dentist was not as warm and friendly as I wished for someone dealing with little kids to my preference. She could improve on her approach with the kids, introducing herself differently and interacting at a kid friendlier level. Overall though, she was friendly enough with the kids and I may have rated higher if the hygienist was not involved. If she was running an adult practice, I may have given 4 stars.
The hygienist was a bit too aloof and cold for a pediatric dental practice. More suited for adults. She got to business cleaning the teeth in a technically proficient manner but her interpersonal skills with kids were poor.
I may have been spoiled by our previous dentist’s office where the dentist was very warm, caring and excellent with the kids. And that type of high standard should receive 5 stars.
Also the fact that they dont have a bathroom in the office suite and that we had to use the common dirty bathroom in the general building hallway did not help either. The cleanliness of the general waiting area in the office was passable and the exam room was also passable by my high standard.
I empathize with the difficulties of running a dental office. But ultimately it is up to the doctor to run a tight ship, to ensure that the hygienists, office staff and cleanliness are all at the highest caliber.
Will not return again.

My son goes to Dr. Wu office and it doesnt matter who sees him everyone is super friendly. My son had been going here for several years. I highly recommend her for anyones child!!! If you looking for a great pediatric dentist Dr. Wu office is the place :-)

Dr. Wu and her staff are super friendly and nice with the kids. My son been her patient for over 1 year. The office is clean and modern with Cartoon Networks playing in the exam room and waiting room to ease the kids.
Dr. Wu works quickly while still playing attention to details. I noticed she have petite hands that seem to allow her more room to work on kids mouths and the kids don’t have to stretch their mouth as big when compare to other kid’s dentist my son been to.
P. S. I would recommend book early as she does get busy at time.

First off, I love the receptionists and the dentists here. Each one that I have met so far are super good with the kids. No traumatic visit with my two children ever. The one star that I took off is for the messy, chaotic waiting room. Some of the children actually jump up and down and unless you complaint to the receptionists about it, otherwise they are too nice to say something.
PS I don’t want to take off another star because I really like this office, but my sons had never met Dr Suet Wu in the last two years we have been their patient. It’s always a different dentist every time. I couldn’t remember their names at all. I would if they know who we are.

I love Dr. Wu, she calm my son down by singing when she did the work. It’s hard to watch my son to pulled off the teeth but she did a really great job and calm me down as well.

absolutely love her! her office is clean, waiting room is just right.
dr. wu is a wonderful kiddie dentist. my kids go to her and she handles them very well. she has bright colors on the walls and televisions for the kids to look at while they get cleaned. she has a such a sweet voice that i think it calms them down a bit. and she’s fast, she’s got quick hands.