Enterprise Rent-A-Car

Poor customer service. No cars available though you make a reservation 2 days before the scheduled pick up.

Rented a couple of times here and it is a hit or miss. The first time was great I dealt with Kim. Just recently rented a car. My reservation was at 7:30 am and I waited for 15 minutes for the place to open up. The guy that opened up was rude. He claimed there’s no car so I need to wait for one of his colleagues to show up since he’s by himself. He didn’t bother checking the box for keys just assumed that he needs to contact other places. I was asking if i can upgrade, if there’s no other car in what i reserved and he just dismissed what I had to say and just told me I can’t upgrade anymore and there’s no other option. Wth! He waited for his coworker to come in and told her to deal with me while he went in the back. I was already late for my appointment… Thank goodness she was professional and helped me even though I spent an hour to get a car and had to go to jersey city to pick it up.

I had mixed experiences like others. First time it was A-​one. This time the car had not been serviced properly and we experienced low tire pressure (about 7 points low in each tire). When we mentioned to the staff, it was like out fault rather than a matter of excepting that the mechanic had not checked the tire pressure prior to renting the car. I hope some listens as this is a convenient location for me. Please make sure the car is serviced properly and stop making excuses. This will prevent greater appreciation by customers and safety on the road.

They picked us up from the cruise port and very nice to us. The car we got turned out to have a faulty transmission and high miles, so we had to trade it in after two days. This was an inconvenience but was easy to do. Selection of cars was minimal.

Only rented twice from here and it was a hit or miss for me. First time was great, went there on a snowy day and was able to get an SUV within half an hr. Second time here was a headache. I went there on a Thursday morning in the summer. Only 2 girls were working so they were short staffed. They also didn’t have any SUV’s so I decided to reserve the car for the next morning. And they guaranteed that it’d be ready. The next morning, only 2 girls were working and there was a long line of customers. I was running late so I was a little worried. When it was time to get my car, the lady told me we had to pick it up somewhere and it was 10 min away in Jersey City… buuut…they didn’t know exactly where they’d be getting the vehicle… say what?! I was already late for work because Enterprise was short staffed and my vehicle was on the other side of town… Downtown Jersey City to be exact… they offered free gas for the inconvenience but I don’t know if I’d want to go through this headache again… bottom line is that this is a hit or miss location

0 stars.
Came here a couple days ago to pick up vehicle. Lady in front desk said there were no available cars left. She offered to get me another car in a different city 30 minutes away but couldn’t guarantee that it would be there by the time i would have gotten there. I was actually amused knowing that they probably get away with this scam and poor business strategy.
Unreliable, car I rented was not available, wasted time, money, and energy.
Location: Bayonne, NJ.

Rented a car here last week and was upgraded from an economy class to an intermediate vehicle. During the inspection, I noticed some significant damage all around (scrapes, dings, dents) but it was mostly body damage so I thought nothing of it. From there I drove under 5 miles to Bayonne Crossing and after parking the car saw that there was a flat tire (rear driver side). Upon further inspection, another tire (front passenger) was bald and cracking.
Unacceptable. This was a 2012 Kia Forte and with 35k+ miles on it, I’m not sure how many times the tires had been changed, but the answer might have been never for at least two of the tires.
Called up and told us 15 – 20 minutes. A full 50 minutes later they came in with a Mazda 3 with tires that were in much better condition. The employee who came over was nice and the entire time we received good customer service, but honestly this is a big wake up call to me that just because vehicles are clean and the people working there are wearing suit, doesn’t mean that they are putting stock into the safety of their vehicles.
I am happy that this happened while driving around town, as I was leaving for a long road trip hours later. Had this happened on the highway I might not be here to write this review, so please before you drive a rented car off the lot make sure that the tires have at least some tread life left.

When I first called this place to setup my car rental pick up they had put me on hold for 20 min. However when I finally got there the customer service was much better. They dropped me to the body shop and picked me up when my car was ready.
Another negative was I really didn’t have a wide selection of cars to choose from. At the time they only had a Durango or Minivans so I went with the Durango.
Overall customer service is friendly and professional no major complaints.

I’ve rented a car a few times from them recently. Great customer service, pleasant and helpful staff, and when I needed a ride to the office someone picked me up promptly and was very nice on the drive over. The cars are nice and in good shape, and it’s an affordable rate per day.