Brian Harris Chevrolet

My experience was ALL about our sales person, Douglas Gillaspie. He made the generally poor, car buying experience, one that was comfortable and enjoyable.

I was very happy when I bought my Silverado and had a great experience and that’s where it ended. My free oil changes for the first year took around 3 hours for each oil change and that’s when I have an appointment for early in the morning. The 5 minute oil change people are more professionals than these losers. Anytime I have some type of work being done it is damn near impossible to get someone on the phone who can help. I REFUSE to have anymore work done here and they will not be getting any more of my business. I’d rather drive to Texas for a new truck than buy another vehicle from Brian Harris and have to deal with their service department. What a joke.

I wish I could give the collision center less than 1 star as well. Had my car for 1 month and 2 days to replace a bumper and a fender. Only reason I brought it there was because the BMW dealership told me that they had the only technician who was certified to work on my car (CFRP frame). There wasn’t any frame damage done and if I would have known I would have never brought my car there. I will definitely be sticking to my regular body shop in the future if I unfortunately have any damage.
When I did pick up the car on Friday it had 7 obvious issues (door handle not working, paint flaking off, hood not adjusted, etc) so they promised it would be done Tuesday. Not done until Thursday! Worst possible customer service and quality I’ve ever experienced.
Pick this place if 1) you like being lied to about when your car will be done 2) if you are ok with subpar quality of repairs and 3) if your rental car is nicer than the car you own because you will be driving it for awhile.

–Review on Used Car Salesman and Mechanics only!-
I cannot give this place a good review unfortunately. I bought a used vehicle from here that started so much mess for me it’s unrealistic. A 2003 F150 Harley Davidson edition. I did buy the vehicle used and before inspection supposedly. I did sign the waver understanding that they would not be responsible since they hadn’t inspected it. *The salesman however did not give me the car history nor did he mention its prior wreck.*This was my first vehicle purchase. The vehicle did have a wreck in the history he never mentioned. I did test drive it, but not on the interstate like I should have.
— within 2 weeks my engine was done ($ 7000). The previous owner had plugged up the blown head gasket to hold out long enough to sell it. Would have been done in just a day or two but I rarely used the vehicle while I was online applying for jobs (I had just come off my deployment to Afghanistan). I had it inspected at two places, tried to return the vehicle but their salesman said they couldn’t take it back after I had it that long… Offered me trade in at 6600 after their mechanics said it was just a bad coil, when I paid 8800 (10k after tax title license). Another $ 1000 of work had to be done with the engine work. Radiator, flywheel, starter.
— within 1 year my transmission was done ($ 4,000). I drive very normal not treating it as a toy
— had at least one bad tire at the time of purchase as I was leaking air ($ 230 a piece for the stock 22″ low profile tires)
— now currently having wiring issues I cannot ignore (they were always there, but it became more apparent later on. Cost tbd)
I’ve replaced So much more than this. Once I got my job it affected my work on a regular basis. Always having to bring this truck into the shop, having to be driven to work by family and to this day still having a few things I must replace. I couldn’t give up on the truck either since it was my means of transportation
Only thing left I can say is the salesman buying this from someone was appalling. And that their mechanics should be let go if they just plug it up to a computer and ignore all the rest of the vehicle saying it’s just a bad coil. It was a bit sneaky and underhanded in some ways so I caution to never sign that waver like I did and to always get information on the car. You can get the vehicle a little cheaper but here the risk outweighed the expense. Ultimately, I give this Brian Harris a thumbs down for salesman’s lack of integrity, Mechanics not being able to see a bad engine, and the company for letting me ride with this
And there’s always someone trying to defend the company (comment just below v). There’s no defending your employee’s decisions. Only 2 available options for you. Admit your salesman was undertrained to do his job (as well as your mechanics), or that your company is fine with letting things like this happen. It’ll be easier for everyone. You gave me the option for a trade in to more used vehicles with no warranty. I asked that salesman to his face and he said «We offer no warranties on any of our used vehicles». I wouldn’t want to make that mistake again, and there’s no way I could shell out another 20−25K after already footing 10k.

Bryan Harris Collision associated with Brian Harris Chevrolet, was wonderful to me when my car was rear-​ended in a 7 car pile-​up. Wyatt Montalbano was professional, quite helpful and kind. I was impressed that he had me come out to see the damaged areas on my car’s frame, so I could understand just how extensive the damage was, even though from the exterior it had not looked so severe. He explained what procedures would be required to fix it and showed me the hydraulic rack.
I was also impressed with how he conducted himself when I overheard him with with an unreasonable customer who made unfair accusation at him. He remained calm, did not raise his voice, pointed out why her claims weren’t validated… as I said, he was professional.
Dealing with the public is difficult. I just wanted you to know that Wyatt is making customers happy, being professional, and representing Brain Harris well. I don’t want another collision, but if you have a wreck, this is the place to go!

First of all, I wish I could not even give them 1 star. I had my Chevy Malibu towed in on Tuesday, January 13^th to have my car put on the diagnostic machine because of overheating. Prior to having my vehicle even towed there, I called the service department and told them my dilemma. They were friendly and told me they would be able to assist me. What they didn’t tell me was how long it would take. No one called to give me updates and when I called them, they would tell me that it was 2 – 3 day backlog. The following day, they told me that there were 20 cars ahead of me. Be mindful that I just needed a diagnostic done before we even proceeded with the work. It is now Friday 01÷16÷15 and after calling AGAIN around noon. NO ONE has even touched my vehicle. The service advisor also informed me that he did not know when it would be looked at because 2 of the technicians called in sick. I told him 4 days without my vehicle is completely unacceptable. If it takes 4+ days for them to put my vehicle on a diagnostic machine, then how long will it take them to repair my vehicle? I won’t be finding out. My boyfriend went with a tow truck company to retrieve my vehicle and they tried to charge him a «holding fee». The tow truck said that my vehicle was in the same place where he dropped it off on Tuesday. My boyfriend refused to pay the fee and spoke with the manager. The only thing I have nice to say is that Ray, the service advisor, seemed to have patience but the situation is HORRIBLE. This is horrible customer service and I will never bring my vehicle to get an oil change or anything else.

Just waited 2 hours for an oil change I had an appointment for– service is always slow and horrible

Got a great price on our new Equinox and on our trade-​in at Brian Harris! Friendly, fast and polite. Love the spinning floor. They said come on in and we will make you a deal you can’t refuse, and they did! Thanks!