Brian Harris Audi

Horrible Experience ever! If I had a choice, I wouldn’t give it any stars. Andrew was my point of contact for services. He did a horrible job of following up. I’m an hour and a half away. I arrive 10:30am to have the car serviced. Of course, we didn’t purchase the vehicle from Audi but from somewhere else… I don’t get a loaner vehicle until the car is finished servicing. Well, I had one of the guys drop me off at the mall to kill time. 12:30pm comes around, I decide to call and the front desk mention he’s at lunch wont be back until 1pm. I’m thinking ok, something must be wrong.
As I wait around, I decide to call at 3:30pm…he finally answers and lets me know the problem to the car and ask permission. WTH. Something so small and little with a LACK of communication fired me up. I wasted my entire day waiting around on their service and it only took 40 mins to fix. They couldn’t find anyway to help but waste my day and make it worse… sit through traffic at 5pm which takes 1 ½ to get home! DON’T TAKE YOUR CAR THERE!
NEVER AGAIN!

WORST CAR BUYING EXPERIENCE EVER!!! I purchased my car June 18^th and I still haven’t received my license plate. I have a long list of other complaints. Bottom line is they are liars and they have no idea what customer service means.

my wife recently got a new job that provides her with a car allowance. while we weren’t fully prepared to buy a new car, the prospect of the extra cash flow had us excited, and the fact that my wife would have to do a lot of driving made it seem necessary.
after a couple bad experiences wandering lots, we decided to browse at home before making the trip to a lot. my wife found a few cars at brian harris and sent them an email letting them know what we were looking for and what we were looking to trade. within a few days, she received a phone call from jonathan. he gave her a loose estimate on our trade-​in and let her know about some cars we might be interested in.
i went in the next day. after chatting with jonathan, i took the three cars she was interested in (two bmw x3’s and an audi a4) for a spin. after deciding on the audi (we are already audi drivers), i started talking numbers with the guys.
would you believe that, upon inspection, they actually offered me more for my trade-​in than what they quoted on the phone? unheard of!
i was honest with them about our situation, and they were honest with me. we talked a lot on the phone over the following days after that first meeting. there was never any pressure. they were willing to work with our less-​than-​perfect credit, and after a couple days we are the proud new owners of an audi a4.
throughout my 15 years or so of driving, i have bought 7 cars. of those 7 purchases, i can only say that 3 of them have been pleasant transactions, and one of them was from my grandfather.
i’ve spent some time in the sales world and i can tell you that these folks operate under the same philosophy as i do: make a person happy, and you’ve gained a customer for life. thank you jonathan, trey, and vito at brian harris audi/​porsche for such a great experience. i’ll see you in a year or two to get myself a new q5.

Been here numerous times. I feel that each time I’ve had to bring my ca here I have to deal with some kind of BS. Major miscommunication in the service department. After my car was broken into, they returned my car 20 days later with glass still inside, grease marks on my seats from the installers, and my newly replaced window does not slide shut all the way.