T-Mobile

Shitty place. That’s only what I can say about them. Those people are so cheap, and they doing business like a thieves. Honestly guys, I don’t know why they are not in jail. Those salesman simply stealing people’s money not being punished. Hardly recommend do not go to this place.

SCAMMERS!
I wish I had checked out their Unilocal page before coming because clearly this is their reputation. I dealt with the POS in charge named Jacob… or mike (he had dark hair and was on the chunky side) He was desperate for a sale, this should have been enough to turn me away but he was very smooth offering a fake plan. Avoid this place at all costs. There’s a legitimate T-​Mobile a few blocks away, it will be worth your while to go there instead. This asshole will say whatever it takes to scam you out of a few bucks, it’s pathetic. Again, DO NOT COME HERE.

I wish I can rate this place a zero. I walked into the place asked for an original tmobile charger and he gives me some charge that I could buy off Amazon for $ 3, after I showed him that it does not say T Mobile anywhere on the charger he insisted that it’s an original charger and that I should try it. I said to myself give it a chance so I walk away charge my phone for 20 minutes and it only goes up about 2% I bring him back of the charger about 25 minutes after buying it and he switches it out for another one I asked him to show me where it says T Mobile on the second charger he gives me and it’s nowhere to be found. I then tell him I want my $ 40 back and he tells me there is a no return policy the sign is right there. Needless to say I left them both charges there along with my $ 40 and walked out of the place it’s not worth going to jail for $ 40, therefore I went to the T Mobile store two blocks away spend $ 29.99 and bought myself and original charger. Great way to do business don’t you think!

Ugh. Lesson learned. ALWAYS LISTEN TO Unilocal
I can not agree more with Christopher V. and Anon A., DO NOT COME HERE.
This place is a terrible representative of T-​mobile. I am utterly disgusted with the business and can not believe it is still running.
I came with my older brother in hopes of upgrading to the new Samsung Galaxy S6. Once we told the salesperson, Jacob, he quickly got out the paper works and started calling T-​mobile.
Thats a bad sign already. Shouldnt I be at least offered the knowledge of the new advances in the S6? So hes on the phone with T-​mobile making the deal, asks me what color I want.
I reply back «what color is there?»
He says «get gold, gold is a good color.» speaks to the phone «yeah she wants gold»
I say «wait! Do not get me gold yet. I dont even know what it looks like.»
After multiple times of me asking to see the gold version, He finally gives in and takes our the Gold S6 so I can view it.
Once i decided the color, he quickly rushes my brother to sign the documents. and once the documents are signed, then he tells us I have to wait till tomorrow 10am to get the phone. WAIT WHAT?! you rush me this whole time, barely even explained anything to me (the jump upgrade, leasing the phone.) and now you tell me I have to wait?!
My brother and I did not like their business, and said we want to cancel the order and go to the actual Tmobile retail store just a couple blocks down in Bay Parkway.
Jacob goes on to say «Bay Parkway doesnt have in stock. No t-​mobile has the gold in stock. and you cant cancel the order, it will take 24 hours for it to cancel so it doesnt make a difference to go to the other Tmobile store.»
Now my brother and I knows hes LYING. how does a Tmobile retail store run out of stock of the Glaxay S6? My brother calls the Bay parkway Tmobile store, and they tell us they DO have it in stock and in Gold. So theres LIE #1.
Lie #2: he says he cant cancel the order. My brother threaten to call the corporate and get it done. Jacob finally gives in calls T-​mobile and we were easily able to cancel the order.
This business is absolute unethical and providing false advertisement to customers. Please please do not come here, because they will steal your money.
PS. I also another customer who was in desperate of saving money on her plan, but the other sales associate kept saying «no» to her and just leaned on the shelves smirking.
DO NOT COME HERE, and do not even talk to Jacob because he is all lies.

This place is a shitty store and cheap people if you work or do business with them. Do not do any business with these people as they take you for a sucker. My friend fixed something for them and they never pay him and told him you never said anything about paying you to fix this and didn’t pay him at all for parts and labor

This is a shitty place! Scammers!!! They tried to sell me a TMOBILE sim card for $ 35 and I told him no it was only $ 25 on the tmobile website. And he said it only cost $ 25 if you buy a new phone. Then he proceed to show me a SIM card. It was a USED SIM card ! A new one will not be ripped from the actual big card that it comes with. I said no thank you and started to walk out. Then he said how much do I want to buy it for and he’ll sell it to me for that price. NO THANK YOU asshole. And the annoying ass parrot guy in front of the store, get a real job!