Insignia Kitchen & Bath Design Group Ltd

I also tried to work with Susan Waters on a kitchen project. The same thing happened to me as did Susan W. The only difference is I gave Insignia $ 5,000. for a proposal and a design within my budget. I never received either one. She never was able to get a good flow for my kitchen and felt like she did everything 5 minutes before we meet. After hiring a lawyer, Insignia responded with a list of time they apparently spent on my project at $ 150 an hour. I paid for 2 drawings and a proposal within a budget and received nothing. They think this is acceptable. BUYER BE WARNED!
I wasted a lot of time and money.

I contacted Insignia for a master bathroom project. Susan Waters came out to our home and was very respectful and seemingly had many good ideas that she felt would satisfy our needs. We discussed the project, our needs and desires and I even provided her with photos I had collected on Houzz. 3 weeks after our scheduled meeting I emailed her for an update, I had not yet heard from her about a proposal. 2 weeks after that we were finally able to schedule an appointment at the showroom (both our schedules were busy at this point). The meeting was beyond underwhelming. She seemingly threw the proposal together last minute. The layout (our major issue) was still the same, the finishings were no where near our desires and it seemed she did not listen to any of our concerns and desires for our space. I really did get the idea that we were not a priority for her and that she put no effort into the design.

What a great place to work with. They kept us informed throughout our entire project and finished on time. We highly recommend them.