K & S Auto Repair

I had one of the worst customer service experiences of my life at this establishment. This shop is supposed to specialize in certain types of vehicles, yet it takes weeks for parts to arrive that have no tracking numbers and the communication is shoddy. The mechanics and front desk personnel are extremely rude. They were actually yelling at us in front of other customers! I strongly suggest you do not give these pompous people business!

I need to update a review.
I would ask fir amir if tou want expert advice.
I had had a catalytic converter put on by another company.
My engine light cane one and k&s replaced my oxygen senors. My engine light came on after 50 miles. I was lets say pissed because they said i needed to spend another $ 1700 after just having my car fixed.
I went back to other company and they agreed with k&s diagnositic and repalced the catalytic converter for free.

I had an unfortunate experience here a few months ago when my car broke down. I asked them to check why the car stalled and let me know what the problem was. It was towed to their garage, and the car was looked at immediately, and I appreciated the prompt service.
An hour later I got a call saying it would be a few thousand dollars for the repair, and they included a laundry list of other things they wanted to do in the quote (4 new tires, motor mounts, new wipers, some other random things). I don’t know much about cars, but I took inventory on the list they gave me and started doing some price research. It also helps that my father used to be the consumer reports writer for a large metropolitan newspaper in Pennsylvania, he helped me look at the situation objectively and get sound quotes from a number and variety of sources.
Just to get my car to work K & S said it would cost me $ 800. I called around to various other garages and dealers in the area, and everyone else consistently quoted me $ 250 or less for that exact same repair. I quickly paid ($ 100) to have my car towed out of K & S and to another local garage to have the repair done. The new garage took the same look over my car and said everything else was fine.
When I went to have the car picked up by the tow truck from K & S I was given a bill for $ 90. It was for «diagnostics and labor.» I have had my car hooked up to diagnostic machines before by other garages (here in Baltimore and in PA) and retail stores (Autozone, etc …), and I had never been charged for that. Nor, had I been told of a diagnostic charge up front.
I will never go back to K & S, and I would never recommend anyone else go their either. Thank you for reading!

Ok, so I was referred here by a City Paper Best Of 2 years ago when I first got my car.
Initially I was told all the things wrong with my car and the 3K price tag it would take to fix these things. I was also told that because my car had been modified that there was a lot of work they couldn’t do and a lot of work that had to be done to make it drivable.
Over $ 300 later and multiple visits and they still don’t know what is wrong with my car and suggested multiple minor but costly fixes that don’t amount to anything. Every time I’ve taken it in, I get charged over $ 150 for diagnostics but no actual work gets done. They even suggested replacing a $ 60 sensor with a $ 300 one, when all that was wrong was a fuse was pulled.
I have tried them thinking «it might get better» but after taking my car to Heritage, A DEALER, and getting better work for less money and also talking to numerous other garages that have offered me SOLUTIONS, I am never going back to K & S again.
I’m not sure how they have stayed in business this long. Either people are really dumb (like I was) or just have money to throw away. I am not dumb any more and never really had the money to just toss at a problem that never goes away.
The bottom line, unless you want to waste time, money, be talked down to and never get solutions to seemingly easy problems, DON’T TAKE YOUR CAR TO K&S. If however, all of those things seem like just what you enjoy, by all means, do, you’ll deserve the poor service you get.

The latest news: they’ve permanently damaged my cylinder head, which is an expensive part of the car and not worth replacing on a 12 year old vehicle with 160,000 miles on it. A mechanic at K&S broke a bolt off while they were trying to take it out and never bothered to tell me about it. I only discovered the problem after my car started spewing oil all over my engine. This is something that never should have needed to be repaired in the first place and could never have resulted from me simply driving the car. It is definitively the error of some mechanic who majorly screwed up under the hood.
Just when I thought this place couldn’t get any worse, they manage to surprise me. Don’t ever take your car here. Ever.