Arrow Cab

Really dishonest cabbies and poor customer service.

These guys used to be my go-​to. I travel for work and used them every week like clockwork because their pickups were reliable. Unfortunately they’ve decided to purposely stop being useful.
Now you’re on hold for 2:30 before you can even speak to someone, and they don’t like to take reservations.
These days I either use über or in a pinch yellow cab. Sorry to have lost a decent service for no apparent reason, but I would not use these guys any more. Even if I wanted to they make it impossible.

This cab service grossly overcharges. I took a five minute/​3 mile cab ride and was charged $ 30. When I asked mid-​ride whether the meter was running the driver replied that he gave all «students» all flat charge of $ 25 – 30. After trying to reason with him when I reached my destination he refused to come down from $ 30 and replied that «this was his job.»

So Arrow Cab called and said the cab was outside, I selected the cab wait 5 mins as I was putting on my shoes. So they call back in 2 mins saying he’s outside I told the woman I already said I wanted to wait 5 mins. Case and point I get downstairs and into the cab. Before eating breakfast or anything I get my fair share of cigarette smoke in a closed window car. F – kin disgusting Arrow Cab

called the cab company two hours earlier and booked a cab for 745. my destination was a busstop 10 mins drive from my place regardless of traffic (parkvile to white marsh mall) my bus was leaving at 815 so i had plenty of time.
745 i see no sign of a taxi so i call them up to check the status. they said its a friday night so it might take some time. its 8:22 and still no sign of that taxi. i missed the bus … never ever callin them… stay away.

I don’t know how interested anyone is in hearing my story, but it’s a pretty bad one.
My friends and I called upon the services of Arrow Cab on the evening before Barack Obama’s historic inauguration. We had to be at the bus terminal at 4:30am, so we ordered a cab for 3:30am. At 2:30am, we called Arrow to confirm our taxi, and the man we spoke to seemed confident that one would be arriving at the Econolodge (yes, the hooker hotel) at 3:30.
At 3:30, someone called my phone and said he was outside. Untrue. We waited for about 15 minutes in the bitter cold before we called Arrow back. the man at the office claimed a taxi was «on its way». How could that be possible when someone, 15 minutes prior, claimed to be outside the hotel? Exactly. At 4am, we became increasingly worried. We made two other phone calls to Arrow, and finally the man claimed that he was sending another taxi to us. (We did see a taxi pull into the Dunkin Donuts parking lot across the street from us and then drive away… maybe that was it).
Eventually, we gave up and began to think that we should try to hitch a ride, and when we went to the main road, we discovered a taxi! Was it the Arrow cab we ordered for 45 minutes ago? No, it was a Valley cab that was kind enough to pick our cold asses up and bring us to the bus station.
Arrow cab NEVER called us back to tell us when or where the cab was. Luckily, we made it into DC for the inauguration, but still, Arrow cab sucks. And they didn’t care either.
EEEEEK! METHINKS NOT!