Total Wine & More

Not a bad store, but definitely feels like a Walmart when it comes to customer service. For their selection I thought I’d be fair and give two stars.
They get a poor review for the one time my fiancé and I went to purchase some wine. I had my ID but she’d left hers in the car as she didn’t think she would need it. They refused to serve us as she couldn’t produce her ID. We’re in our 30s and are obviously of age, but the 20-​something manager felt the need to exert her awesome power and send us home empty handed. Because of this I’m sticking to my local wine shop.

My wife and I went to look for some wine she likes and I some spirits (Vodka and whiskey). The store was large and packed floor to ceiling. First issue, wandering around we finally located the wine section she wanted to check (Greek wine). It wasn’t that obvious AND since the stacks went floor to ceiling apparently no one came forward to offer help.
They also didn’t carry the wine she wanted.
While over at the Vodka I could not find what I was looking for but there were others I was interested in. I tried to get on the free wireless so I could look up some reviews but no luck. Also, the few employees that wandered by never asked if I needed help, they just kept up whatever they were doing.
So we left empty handed. The only employee we chatted with was in the gift area. I mentioned my frustration with the wireless and she agreed that it sucked (her words). Why offer it to customers if it isn’t going to work?
With all the competition in the area of Wine and Spirits I will be moving on.

The last thing West County needs (or St. Louis City for that matter) is an oversized, pedestrian wine, beer and spirits superstore. What I found in the newly opened Town & Country store was smoke and mirrors. Prices were very high relative to The Wine & Cheese Place and in many cases even Schnuck’s. Yes, the wine selection was enormous. BUT it was not exciting. The selection omitted the cutting edge wineries available at a half dozen other wine shops in St. Louis. In short, the wine selection was boring and worst of all, Total Wine embarrassingly pats itself on the back for having a dull and lackluster wine selection. Wine shops like Balaban’s, The Wine Merchant and St. Louis Wine Market kill Total Wine in every aspect of wine selection. On several occasions, I wandered the aisles appearing confused and needing help. Not one salesperson recognized my need to be helped. Total Wine sorely needs a lesson in customer oriented salesmanship. Spirits prices were very high. Randall’s and Lukas are way less expensive with just as good a selection. It does not take much talent for a retailer to buy Beer and Spirits. The distributor reps do that for them. Wine is the real challenge and Total Wine needs to eat some Wheaties (or should I say «Total») as they have a long way to go to compete in the savvy St. Louis wine market. I think it is sad that so many uninformed consumers have fallen for the Total Wine bait. Support your local wine, beer and spirits store — they do a much better job and you will receive knowledgeable and informed service.

First trip was last wed sept 23 and was so excited because they had my sister’s favorite wine for a great price. We opened it tonight (sept 26… three days later). The cork was green And slimy. We both tasted it and it was clearly bad. I am going back to return it but this does not bode well. Balabans has equally great prices and I have never had a rotted wine.

This is a good store. First, the selection is fantastic. They have hundreds if not thousands of different wines, beers and liquors. The even have a humidor room for cigars. I asked if they had a particular wine, and they didn’t, but the offered to get it for me. The interior of the store is very nice, a lot more enticing than Friar Tuck’s. The thing that I thought was cool is their create your own six pack. Friar Tucks has this, but you can only choose from about 150 beers; this costs $ 10. At Total Wine, you can pick any beer in the store. Awesome! The down side is depending on what beers you pick, it could cost more; my 6 pack cost $ 13. I have to give them credit though — none of the beers in my customized 6 pack were available in the create your own 6 pack at Friar Tucks. Despite this, their other prices appeared competitive. I’d definitely go here again.

This place is hoping! Grand opening and great deals! We found almost everything we wanted except for one of my favorite wines, however they said they would try to get it on the shelf! If you get 6 bottles of wine you get 10% off, great deal if you know what you like (said they will always have this deal available) I was surprised with how nice it is inside. Most large alcohol stops do not look as high end as this was! They also have a room towards the back that they do tastings etc. I will be signing up for some classes. For my wine, beer and alcohol, I will be heading here. We compared prices with prices of a few other large stores and we found the best prices here, don’t miss out! If you have a large party, wedding or just enjoy siping something nice this is a location you need to add to your list of go to stops!

Wow!!! This place is an alcoholics paradise. Great deals going on for the Grand Opening. Definitely worth checking out. — Cheers