Tony’s Hobbies & Toys

I have been going here since i was 8 years of age. I remember the store was located in La Puente. Good thing they moved, the original store was small. Every since then, it is the best place for me to buy my modeling needs. Never had a bad experience and problems. The people running the store are wonderful people. Always greeting you when going in the store. I can’t say anything about their r/​c and drones. I don’t use them, but for a modeler of any type its great. Especially gundam prices are the best. I go to other hobby stores and gunpla sells over $ 50 for a ¹⁄₁₄₄. Here you get about the same price that you would pay overseas. I recently found aftermarket parts for models of various scales. You have to dig to look for the right ones. They have a great variety of tools and paints for models. In all, the best place I highly recommend. Bring your kids teach them gunpla.

Very equipped store with a little of everything in the hobby. With a perfect size indoor clay off road track, for sure have to check it out if you are close to Baldwin park, .CA.
This store is well focus on radio control car. Almost all of the popular rTr brand rc car lot are in stock. As for racers, they also have wide seclection of racing equipment for you to race competitively.
The staff are pretty friendly. They are willing to help out beginner to get started.
They also have birthday party & rental for their rc track.
Very well done family own hobby shop.

Great service just visited today for a check up on my hobao rc unfortunally they dint carry it any more since hobao whent out of bussines. But they gave me a website where i was able to purchase thems. Thank you guys from. T-​hobbies

BUYERS BEWARE! Buy at your own risk! I made a huge mistake and referred my family to this place. My 16 year old niece received some money from her uncle and she planned to go to FRYs and buy 2 RC Cars with her money. I recommended this place, did I mention how sorry I am that I did? Anyways, she bought 2 RC cars, $ 80 each. One worked great and the other one was faulty. She took it in and they tweaked it and sent her home. The car STILL didn’t work. So they went back and were forced to purchase a bag of pins. The car still doesn’t work and now my niece spent gift money on something that doesn’t work because the store REFUSES to exchange it. We aren’t even asking for a refund. TERRIBLE customer service! I will NEVER refer anyone to this place again and we will never shop here again. Better to spend hard earned money at a place with better service and guarantees on the product they sale. I am left shaking my head in disappointment.

do not purchase items from this store! came here to purchase a lipo battery charger and the pos is compatible with my battery and will not charge them. i was told by the cashier, if it doesnt charge your batteries, feel free to bring it back! 2 days gone by and batteries are still not charging. brought back the charger for a refund and they said, sorry we dont do refunds on electronics! how is that when your cashier (who works for you) said i can bromg it back if it didnt charge! dont purchase anything from these people! go to covina hobby!!! this place is a joke and so is the manager/​supervisor ir owner thats there!

STAY AWAY FROM THIS STORE!!!
So I have been in and out of this store quite a bit. Spent a lot of money here. As long as you keep feeding this place money they are OK. But the minute you have to return something (because it does not work out of the box) it ALL goes down hill, no matter how loyal you have been. They will go against there own policy that is printed on their own receipt.
I don’t know if Tony knows about his little manager but if anyone is going to run his business into the ground, its going to be him, WORST CUSTOMER SERVICE EVER, no matter how much of a loyal customer you are you get bad service from him.
Tony: your employees know who I am, look into your computer and see how much money I have spent in your store and do me a favor while your in there and hit DELETE to my account, I will never shop there again.
P. S. bigger, better business have gone out of business for BAD customer service.

I remember walking in this place with my first RC car, Tamiya tt01. The workers here are somewhat helpful with RC car parts but seriously lacked customer service. I only had the chasis and wheels and asked for some parts I needed, ESC, remote, battery etc. and they helped me pick and installed them on. As everything looked fine I took it home and hoped to enjoy a couple hours drifting around in my parking lot, but the car did not move and was beeping in idle. After some time of trying to figure out the problem I decided to take it back. One of the workers remembered me and gave me some negative attitude, like I knew everything about RC cars already and that I was suppose to know how to fix the problem. I tried to explain how I thought everything would work properly since they installed it but they tried to blame it on my end. After figuring out that the ESC was burned out, they swapped it out for me, free of charge. Thank you… Then I realized I would like a new body shell for my car and asked if they had them on display. The worker pointed behind me and straight up told me, «open your eyes» which shocked me. Is that how you treat your customers? As a Asian Customer I felt offended, but I did not know how to react at that time but to write a review on here.
Would I come back here?
No, I heard of better places that actually care for their customers and provide better customer service. I would rather check them out than come back here and be racially assaulted again.
I would have gave this a 1 star, but having some help with my RC car and swapping my ESC out gained them an additional star.

read all the bad reviews about bad customer service and no return policy deal… but i needed parts so i called with my guards up… but my experience was no where close…
called and asked for a bolt for my HPI Blitz a men answered and was very polite… and by reading the bad reviews i went an extra step, dug through the manual and gave them the part # i needed to see if it was in stock which they said it was…
when i got there i didn’t know the ladies name but i believe she was Japanese… she was really nice and polite as well which was nowhere close to the reviews… and when i showed her what i needed and gave her the part #… out of my surprise… the gentlemen that answered had already grabbed the part and got it ready at the cashier! wow… talk about service…
i’m don’t consider my self as one of those annoying customers… but i did have questions as i was new to RC and the lady had answered my questions with smiles and no sign of being annoyed… would definitely recommend this place to others…

AVOID THIS PLACE AT ALL COSTS!!! The people in this establishment are so rude. They don’t understand the concept that this is supposed to be a fun hobby and these are wants not needs. The Staff is so uneducated and treats people like crap. Went in with my friend who was ready to buy a $ 1000 XO Rc car. The person behind the counter treated us like we were poor and not worth taking the car down off the shelf. «You buy it first then well talk». WTF attitude is that. This wasn’t my first time here and feeling belittled by the owner and the staff. Needless to say I do all my shopping online now and at other local hobby shops.
Get a grip, You need the customers more than they need you.
Just read the rest of the comments you’ll see others agree. I bet all the positive comments are from staff members or family. F-​This Place

Went here looking for a part for my RC car today… The girl at the front desk was very rude and it would have probably killed her to smile. Sad really. There was another clerk there that happened to hear that I was frustrated and he helped me with my question. First impressions are very important. If they had better customer service this place would get 5 stars from me.

owner so rude. Keep insisting return for replacement was opened. Item never been opened and return for replacement was done following day. DONT BUY TO THIS STORE. READ ALL REVIEWS. LOST CUSTOMER.

the store look needs improvement. the customer service is different time everytime sometimes it’s going other times its okay. Awesome inventory of plane’s, trains, cars.

Tony’s is a great shop overall. They have a good selection of parts for all the popular cars new and old. The track leaves much to be desired if you are a serious racer, and the pit area can become much to small very quickly on busy days. For people doing a lot of work on your cars, you may consider bringing your own light becuase its dim in there. As for service, if they don’t know you or you don’t know what you need it can be awkward trying to communicate with them. It can be a lot of fun but $ 10 everyday for the track adds up to a car payment! some type monthly track pass would be great incentive to come more often, which would lead to more parts being sold.
Also some official races with small prices would up the excitement.

This place made me a happy camper when I was able to get my HPI Racing RC card with my AmEX card. Hooray 21 Century transactions. Place looks organized too with vending machines by the dirt track.

I stopped by today looking for a clear body for my sons rc. I was a little hesitant based on some of the Unilocal reviews previously posted by other customers.
I was completely surprised, they have hard to find items great customer service and a awesome indoor track. I ended up buying a complete rare RTR rc. Needles to say I’ll be coming back for all my RC needs, I highly recommend anyone to come in and see for yourself as I did and I guarantee you’ll be completely satisfied as I am. Keep in mind no one is perfect.

To the dude talking about cholos… Stop judging, cholos are people too and have hobbies. RC’s is something that unites people. I’ve met some cool people cause of it.
I honestly tried to avoid this place like the plague. Due to the reviews on customer service. Although the name seemed familiar to me. I got directed to there. I came in and everyone there was helpful to me. Tony on the other hand looked at me weird in a bad way lol. Like I he was me and I was a clown. I hate clowns.
Reason probably being that he didn’t recognize me. I used to be a customer at his old location. I had a micro rs4 and went brushless etc etc. Anyways back then I was I was 70−80lbs bigger and didn’t shave my head. I think his son or one of his workers had a nice scion. I had a dope ass civic.
Anyways they had what I what I needed. Paints and other stuff. And that place is really busy. Multiple people wanted to help me even that aggressive asian lady with jokes lol.

Looks like an okay selection of stuff. But I just drove 40 minutes here to get some parts because they said they had them in stock. They didn’t.

Based on the other reviews, you can probably guess that Tony’s Hobbies has a problem with customer service. Well from my experience, a lot of the workers there have been friendly and helpful, except the boss man himself, Tony.
Everything trickles down from the top and Tony can be a real jerk so it doesn’t surprise me that reviewers have had bad customer service from other employees.
Anyway, I broke an A arm on my 5SC Flux. I check their crappy website and order it online and do a store pick up. There was no mention of when I can go pick up or how long it would take or if they would email or call me when it’s ready.
So about an hour later I just drove down there to see if I could pick it up and Tony was sitting at the computer. I told him I had just placed the order online an hour ago and he was a real dickwad about it. He started mumbling about how they haven’t even gotten the order or pulled it and asked what I was thinking ordering it online and picking up without being told it was ready.
Then he starts walking around and mumbles something about my order and I hear him say «is such a thing even possible?» I don’t know if he was trying to be funny and quoting that Aliens meme from the history channel or not but he really gave off an off putting vibe.
Anyway a blonde girl came in and Tony told her to handle my order, she did and she was nice about it. Turns out, I guess only 1 guy can process the internet orders and payments and he wasn’t there, he was off. They had to call him to process the payment and email a receipt. The entire time I could see my part sitting on the parts wall behind the counter. I ordered online to save 10% but with how long I waited I would have just paid the full price.
What’s the point of having in store pick up when you can’t even process the orders everyday without 1 guy being there?
Their pricing is pretty high, you can get everything they sell for cheaper at Hobby People and even cheaper online, but sometimes Hobby People doesn’t have what you need.
The website is really crappy too, lots of missing pictures, more red X boxes on their website than on a forum with newbies trying to post images. There’s also a lot of dead links on there. And the server often craps out so you have to refresh a lot.
They do offer repair services. The sign said $ 35 an hour for labor and for soldering, $ 5 per soldering point.
Overall, 1 star is appropriate because they do have an abundance of parts and trucks/​cars and other hobbies. A lot of their inventory on the shelves looks like it has been sitting for years. With a jerk like Tony, I’d rather shop online or at another Hobby Store. The only times I’ve gone here are when I needed something asap and didn’t want to wait for shipping, I guess I’ll have to learn to be patient!
If Ultimate Hobbies was closer, I’d have gone there. If Hobby People had my part I’d have gone there. I don’t think I’d even go to Tony’s as a last resort anymore.

Make sure to not open anything if you buy it. Or else they will not take it back. They told me this is the correct part for my traxxis but it was wrong and they did not take it back because the worker had opened my bag. :(overall it’s ok place. Not all that…

After going there and spending what I think is a lot of money. These people have an excuse for everything. They seem to sell everything that works operates properly no refunds even on shit that is brand new. Worse place ever I’d be careful if you are new at this type of hobbie. They like to back pedal there is no way you can win here. This place sucks and would not recommend it to anyone. Tony thinks he’s smart and probably is at this hobbie but business wise very poorly educated.