Sparklean Laundry

Happy to stop in and find the laundromats labeled laundry bags are in stock; loaded within their vending machine, $ 6.00 and come in a variety of colors. These bags are constructed of both heavyweight and durable materials.
If you have wet laundry such as towels or famous pet only laundry, these bags are GREAT for holding wet or special laundry overnight or the drive to the establishments.

The machines at this laundromat often don’t work properly — and worse: many staff members don’t seem to care when customers experience problems (and the owner typically responds with similar apathy).
For example, a white load requires both bleach and hot water. But before the bleach goes into the water, the detergent needs a chance to work for a while. Each of the front-​loading units has a place to put bleach in the top of the machine. After you add the bleach, it is supposed to be automatically added to the water at the appropriate time. Many times over many years, I have added bleach to these machines, only to watch in frustration as the bleach immediately goes down the drain.
When I have brought this bleach problem to the attention of the staff, they have always – every time – assured me that this is the way the machines are supposed to work. (But of course I have seen these machines work properly enough times by now to know better.)
Nevertheless, the first time Sparklean staff assured me that this bleach problem was not a malfunction, I naively tried to give them the benefit of the doubt (even though I knew better). But after seeing so many dirty socks (etc.) come out after supposedly being washed, I realized that they were indeed wrong. So I called the owner’s phone number (which is displayed on the wall adjacent to the little staff room in the back, near the bathroom). I left the owner a message telling him about the problem and leaving my number, asking him to call me back. Although I usually use the 8 load machines (costing over $ 8 per cycle), I didn’t ask him to compensate me for the money. Frankly, I would have gladly settled for a sincere apology. But he never even bothered to call me back.
The next time I went to Sparklean, I checked the same machine, to see if the bleach problem had been fixed. It hadn’t! I have encountered this same problem in various machines over the years, with the staff always giving me the same bogus assurance that the bleach is being dispensed properly. I have left many messages for the owner, but apparently he just does not care enough about having properly operating equipment to even call me back.
Sometimes, in addition to the bleach not working properly, there is no hot water. (If a machine is working properly, you should be able to put your fingers into the detergent dispenser to feel hot water washing the detergent down after the cycle starts.) Recently I was the only customer at Sparklean, as the staff member saw me putting in a white load. After I noticed that the water wasn’t hot, I told her. She yawned and shrugged, saying «our boiler hasn’t been working.»
«But I have already started the load,» I replied, «and this load needs hot water. What can I do now?»
She turned around and walked away, not saying a word. So I picked up my phone and called the owner. This time he actually answered! He acted like he didn’t know anything about the boiler problem (but didn’t really seem to care much about it). Finally I was able to convince him to call to talk to the on-​site staff member about it.
A few minutes later I heard the phone ring, as he finally called the staff member. She told me they wouldn’t be able to have the boiler fixed that day. So I told her that I needed to stop the washer and that I need’a refund for the failed load. I did finally get my money back, but I never received even a half-​hearted apology from the staff member or the owner (who still had my phone number of course).
I then loaded 21 loads’ worth of wet laundry (from three washing machines) into my vehicle, bringing them to a different laundromat.
After going to this laundromat for many years, I should say that a few of the staff members here have been very friendly and conscientious, trying to keep things clean and keeping themselves busy with their duties. But many of the staff members seem to be primarily interested in watching TV.
Knowing that these same staff members are responsible for washing laundry for people who use the drop-​off service, I am astounded that they don’t even seem to know the simple functions of their own machines relating to basic issues like bleach.
Due to its location, sometimes I still find it convenient to use this laundromat. But from now on, I will pour the bleach in the dispenser first (before loading the laundry into the machine and before swiping the card) and I will check to make sure that there is hot water. I advise you to do the same — or to be prepared for disappointing results.

Open 7 days a week at. 7 a.m.
It is a laundry card system. Machines provided only take bills or credit cards to refill laundry cards.
*There is a 6 dollar minimum to use a credit card to add value.
Prices as follows:
Top $ 1.98
Double $ 2.48
Triple $ 3.98
Extra $ 5.48
Power $ 8.58
Dry $.65
Big dry $ 1.00
There is a good number of washers and dryers here, plentiful folding areas too. Overall this site is pretty clean and the attendants are always busy doing some sort of General maintenance unless they are taking a break in the back or working on drop off service loads. Certain employees here are very rude; The sign says the place is to open at 7 a.m.; however, the attendant was almost 15 minutes late and showed not even the slightest care or remorse for having four separate paying parties wait. Very inconvenient and unprofessional.
Many cards available. Vending machines for snacks and other needs take quarters. Restroom on-​site.

I’ve been coming here for years & generally found the staff to be very friendly, but this afternoon when I arrived I noticed that there was none of the small detergent boxes available for purchase. I was appx. .30 cents short to purchase the $ 3.00 bag and asked the attendant if she had more she could put out for purchase or if not, could I have some soap for my small load. She really took her time thinking about whether or not she could spare any. While she «thought» about it, I offered to go to my car and look for more change but she said no and gave me a small amount in a cup. When I brought the cup back, she was annoyed & I since I was willing to purchase a small box, I offered to pay the .85 cents it cost for what she gave me. Instead of saying thank you, she said «now I won’t get in trouble.»
I understand that this is a business, and the owner definitely has a profit margin to maintain, but at what point does customer service mean actually making the customer happy? At the very least have the supplies customers need to do what they need to do.

I took my clothes to the «drop off» service here and was very disappointed. The staff washed darks and whites together, causing black stains from dark rinse jeans to materialize on my brand new long sleeved white t-​shirt. Had I been alerted to this practice I would have paid to wash the loads separately. Even more appalling is that some underwear included in the load went missing! Shameful and creepy,

I come here every Wednesday and do laundry while my son is at his 6^th grade program at church. I love that this place is well lit inside, clean and even SMELLS clean! The staff are on site until they close the doors (I believe at 9:30pm). And they are very friendly. I’ve never used the drop off service.