Quest Diagnostics

Let’s be realistic — it’s Quest we’re talking about. Depending on the day and time, you’re going to have a different experience. I went at 11:15a on a Saturday, and I was the only one in the waiting room. Just filled out some paperwork, and I was seen within 3 minutes. The girl that drew my blood did so quickly and professionally.
While there’s nothing out of the ordinary to report, I wanted my good experience to be considered in the midst of the horrible reviews already shared.

I am starting a new job, so I had to come to quest diagnostics for a drug screen. The receptionist was very rude and acknowledged me by saying «sign in». The lady with red hair and tattoos who did my drug screen was a total witch. I let her know that I was there for a urine test and she rudely said, «I’m aware of what test you’re here for». She was unbelievably rude and I would never recommend this place to anyone.

TERRIBLE location! The staff was incredibly rude and very disorganized. I came in for a pre-​employment drug test and left unsure if they actually had my sample since they tried to have me sign the wrong persons paperwork and after I did sign my paperwork, would not provide me with any type of receipt. Thankfully they did manage to send my sample (or at least someone else’s that was also clean) to my employer and I got the job. After hours of waiting there and then the nervousness from their incompetency, I would never recommend anyone coming to this location if they can avoid it!

The people were nice. But it took forever. All anyone cares about when it comes to getting lab work is how quick can I get in and out. This place is dead last I that respect hence 1 star. I saw 3 people just walk out because they couldn’t disrupt the rest of their day any further. Not the employees fault she is the only person there. Once I was in she was nice, quick, painless. Good technique. Couldn’t ask for better. Poor set up.

I have been to this location a few times — with and without a reservation — and they’ve always been consistently great. I have never waited more than 15 minutes and the lab techs have all been very professional, sometimes calling the physician to verify some specifics on a given test just to be exceedingly thorough. A general physician has told me he has a preference for Quest over another ubiquitous medical lab provider in the area so I have made it a point to go here anytime I need lab work.
I don’t doubt the veracity of some reviewers stating they had to wait a long while, but, again, that’s not been my experience. I have never seen the office heavily staffed so it’s certainly possible there’ve been some delays to be seen. I wonder if as many people who have had a good experience posted a review compared to the number of ones who were unhappy who have posted negatively, there might be an improvement in the average score.

This place is full of grumpy b*tches. Sent here by a psychiatrist to submit a urine sample. The woman in the ugly blue gown tells me that I should have come prepared and tells me that she can’t give me water and that I have 4 minutes to start peeing in the cup. And then after 30 second of being in the bathroom she loudly knocks on the door asking if I’ve peed yet. I say ‘lady it hasn’t even been a minute yet’ she then rudely tells me to drink two cups of water and wait in the lobby for half an hour. If I ever have to go to another quest diagnostics I will be sure to NOT come back to this one.

After the incident that happened at the Ben white location, I called this place the day before and asked them if they are open and if their drug screen machine was working.
They asked me why I was asking so I told them what happened. They put me on hold twice. Then the woman I finally spoke to asked me details about the first location and apologized for my first experience. She told me if I came in to ask for her Adely and she will get me «in and out.»
So I showed up at 10.30. I have been waiting for 45 mins and still waiting. Keep in mind it’s a urine test so I made sure to drink enough water. This is not «in and out.» Then again In and Out the burger place isn’t either. So maybe by «in and out» they just mean «in.»
The woman who told me that was sitting there and doing paperwork. I reminded her of our conversation the previous day and she was still sitting there. Then she proceeded to call someone else in who was also waiting for over 45 minutes. The poor woman also had an appointment.

Avoid avoid avoid!!! There is only one employee working at all times, so basically you have to wait at least a half an hour just to talk to the receptionist/​phlebotomist/​janitor.
I’m 40 minutes deep in the waiting room right now, and the crowd is piling up like MOPAC traffic. It really doesn’t matter if you have an appointment; you will be waiting for eternity regardless.
If your insurance company makes you come here, I deeply apologize.

When someone is about to stick a needle in you, the last thing you want is attitude. All of the logistics were great, but it would have been more pleasant if I just had a robot do it. I walked in expecting to wait, since it was about 20 minutes until my appointment time. I walked in the door and the lady at the front, without even looking at me, says «what?» and I told her I was there for blood work, so she presses the buzzer and says «come back.» We go into the room and she tells me to sit, so I do. I then hand her the wrong insurance card, which I am given a look of condescension — I mean, how could I be so stupid, it being 7 in the morning. Luckily, the needle prick was quick and painless and she did a great job doing what I needed done. I suppose I will chalk up the unpleasant demeanor to it being so early, but when you are getting a very unpleasant thing done to you, you are hoping for a little kindness. Overall, the whole thing took about 10 minutes, so I was happy about that.

I had a great experience here. I always have a tough time getting blood drawn but Mike did an amazing job. It didn’t even hurt and he was really fast. This was a huge relief!

Let’s face it: If you’re here, it’s probably not for something super fun. In my case, I needed to get some blood drawn. Not a big deal but also not my number one favorite activity. My time there was relatively uneventful — kind of what you hope for.
I was a walk in. I walked in, showed them my insurance card, signed in and had blood drawn. The gal who drew my blood was capable and polite and I was in and out of there in about 20 minutes.

I went here expecting bad service since they only had 2 stars. I got great service from Rebecca today. I gave them 4 stars because the door wasn’t unlocked when they opened and one of the staff wasn’t portraying a happy image but luckily I dealt with Rebecca and had great service.

The staff tries very hard to remain functional and friendly but Quest is the worst lab I’ve ever experienced and that’s saying a lot. They cut back on personnel until only ONE person is usually in the office trying to answer phones, draw blood, receive doctors’ faxes, etc. It is a crying shame (and dangerous) they can’t operate better than this. Quest HQ, if you’re seeing this, shut down or get some folks to work in your labs. I live an hour away and need special tests for my rare disease. If I have to drive into town only to learn I can’t get the draw I scheduled in advance because YOU don’t have the proper tubes, that’s time and gasoline wasted. If my insurance didn’t require me to use Quest, I would go somewhere else.

When these guys were over at Midtown they functioned a whole lot better. Quest has convenient Saturday hours, but, I strongly recommend you make an appointment. I went in on Saturday for some routine labs, and, was gravely disappointed in the service. I was number eight in line, and, it took over an hour. When I signed in there was no one at the window to greet me. In fact no one showed up at that window for 30 minutes after I signed in! I finally figured out that they had two technicians working. They didn’t appear to communicate with one another and were unorganized. They gave no direction to the customers which left us all sitting in the lobby complaining. Finally, when I was called back, the technician ended up sticking me twice! I have very nice big and juicy veins that you don’t even need a tourniquet for. I will keep them at a three star rating for the convenience of Saturday hours, the Gazelle app, which sends the results to my phone, and, the quick turn around to my doctor’s office.