Pro Med Medical Care Center

So I (this is Melody Scott, using Jesse’s account) had to go to the dr today because I was having some kind of reaction to a bug bite. Dr. D. Hahn told me I had to get a steroid shot. A very sweet nurse gave me a choice: she was honest about the probability of any issues arising from administering the steroid in 2 shots (1cc each) or 1 (2cc) I immediately let them know of my needle phobia and decided on 2ccs in 1 dose, to get it over with more quickly.
The doctor was very professional and honest about his diagnoses. He and the nurses asked several questions and listened to my answers. I felt as if they weren’t just dismissing, what I felt, to be a swiftly heightening issue for concern
So the same nurse held the needle and the other, my original nurse who took my information when I came in, and told me to lie down on their plastic bed (I realized later I didn’t even see the needle itself – so I was spared that). I was shaking, hyperventilating, tensed all my muscles and was pretty crying. They talked me down and rubbed my back and asked me where my favorite place was and I blurted out «Half Priced Books». And it was over. It was over.
The price wasn’t bad, especially since I had become quite worried about the way skin was reacting to SOMETHING, I just didn’t know what before visiting the clinic.
The wait was about 10 minutes and I was in and out in 45 minutes or so. Overall, great experience. I wish I had taken notes of the ladies’ names, but if you’re reading this and treated a woman with a skin allergy around 1pm-​2pm on Sunday, 10÷04÷15, you guys are pretty awesome.

I wish I could rate a zero. This place is awwwwful. Never go here. I waited 3 hours for a flu and varicella vaccine. It took over an hour to get my paperwork and pay!

This place is so awful if they didn’t have a contract with my employer for injuries and drug screens I would never use them. The staff is rude and unfriendly, the service is terrible. The building is filthy and old. I would never recommend this place to anyone. You’re probably better off just lying in the street asking random people if they are doctors than coming to this horrible place. You’ll certainly be seen sooner.

I can’t believe how unproductive this place is. It takes 3 hours to do a test, and another 3 hours to get the report.
When I called they said the report is ready. But when I went there, then only they start to make copies. I am not sure why they say the report is ready when it’s not.
Just be prepared to spend 3 – 5 hours, for a 10 min test.

Took my sick child to this clinic today (Sunday). There were only two people in the waiting area. Filled out a simple 2 page form, was called in the back 15 minutes later. The room was outdated (old fashioned gurney), but no obvious dirt anywhere.
The nurse was very sweet and very good with my son. She explained to him what she was going to do and he responded well to that. Then Dr. Saeed saw him. He had a very good bedside manner as well (let my son play with gloves and tongue depressors). Dr. discussed the test results (my son tested positive for flu AND strep), prescribed antibiotics for strep, discouraged giving tamiflu (which I agreed with him on), and 10 minutes later my prescription was filled in People’s pharmacy next door.
Yes, a little pricey, but easy, in and out, painless. I appreciated it.

The staff here was friendly. The wait was a bit much.
Yeah, for $ 150 more I could’ve gone somewhere else that would’ve seen me right away, but I tried to suck it up and just wait. Total, it was an hour to be seen, another 30 to be seen by the doctor.
It was long enough for me to notice, however, this place was really dirty. Again. You get what you pay for? Idk. But it was really discomforting.

Avoid this business for any of your medical needs… even if you get bit by a snake in the parking lot, don’t go in. Go anywhere else.
They insist you pay in full despite having insurance and say they will issue you a refund check by mail… it never comes… ever (happened twice)…they expect you to forget about it… you have to call in 3 – 6 months later and they give you an «oh yeah, you are due a refund, look at that» then send it.
Shady business practices
Their staff is clueless at best. Expect to hold 3 – 4 times, get redirected to other, equally clueless phone-​numbers, told they will call you back, not receive any call backs for days and have to call back, repeat the shuffle and end up speaking to an extremely rude woman in charge who basically yells at you before you even explain why you are calling. (extremely confusing)
Shady business practices.
They refuse to refill even the most basic prescriptions by phone, tyring to make you come back and pay more fees to see the doctor etc. Shady business practices.
Shady urgent care doctors. Shady business practices. Clueless staff. Rude management.
Still want to go here for medical services?

Obviously don’t go here for your more serious stuff, but for what it is, it’s great. Simple procedures and injures get done here well and fast.

Went for a walk on the Greenbelt and apparently touched every poison ivy/​sumac/​oak plant on the path. My legs were absolutely covered and I needed attention quick. I walked-​in without an appointment, filled out my paper work and was seen within 5 minutes of giving the lovely front desk attendants my information.
It’s not often that you go to an urgent care and are actually seen by a physician; most people are only seen by PAs or NPs, but not at Pro Med. The doctor came in and cracked a good joke. They gave me a steroid and I was in and out of the clinic within a matter of 20 minutes tops. 3 hours later I hadn’t even the slightest sign of any poisonous reaction.
Quick, attentive and super economical!

I have been here several times over the years, for both myself and my young daughter. Although the actual physicians I have seen over the years have generally been very high quality, the front office and waiting area experience is always so miserable that I will never come here again unless there are absolutely no other choices.
Unfailingly, there is an excruciatingly long wait to be seen by a doctor, and a fairly full waiting area. The front desk staff are atrocious — perfunctory to rude. Maybe it’s that I’m always ill or worried about an ill child when I go there, but the receptionists’ demeanor always rubs raw. I’m not looking for chitchat or overly cheery «hi y’all’s» — but ProMed office staff are well below the cutoff for reasonable courteousness.
Then there’s the horrible uncertainty of how long you’re going to wait, as you’re packed into a waiting area that really looks unclean.
Yuk. For years, ProMed was my only option for those times when my primary care doc not available. No more! Now there’s MedSpring, CVS’s Minute Clinic, and the new private ER on South Lamar where the Furr’s Cafeteria used to be.

My husband has been using ProMed South for years with no problem, which is the only reason that the clinic gets two stars. No spectacular visits, but nothing to complain about – until last Sunday.
I went to ProMed South with severe facial pain. I presented my insurance card and was told that the clinic was «opting out» of all policies under the Affordable Care Act. WTF? I said, «Okay, I am really in pain. I will self pay.» I WAS TOLD THAT I COULDN’T SELF PAY!!! Double WTF?!! Unable to pay cash for an office visit? As I got my cards and started to leave, the clerk said, «I am trying to help you.» Really?
I had checked my insurance company’s website the night before to make sure that this clinic was listed. I spent an hour getting there on the bus, to be told that I couldn’t use the clinic for care at all.
My husband went in for an explanation – he was told that I COULD self pay IF I would promise not to turn a claim in to my insurance. The clerk said that if I turned in a claim that the clinic would get fined.
If you are going to get fined, then aren’t you doing something wrong?

I had a very short wait to see the doctor for severe muscle spasm in my shoulder blade that I’d had for 3 days. Good thing because 700 Club was on the TV spewing forth their hate and ignorance.
The doctor pooh poohed chiropractic and did everything he could to not say «Just don’t read so much, Missy». I told him I had researched all of my symptoms on the internet before coming in, I am very interested in what is up with my body.
The front desk people were unfriendly and disinterested but no more than lots of young people in this town in the business of greeting and «helping» people.
Gave me muscle relaxers and determined that I should discontinue chiro because in the long run it would do me harm… come on folks, it is ok to get outside your narrow little box and a lot of us are offended by church at the doctors office… in particular with the non caring atmosphere.

I don’t have a primary care physician, so I’ve been going here for stomach bugs and other small issues, and most recently for a UTI. Kind of embarrassing to post this publicly but I think it’s worth sharing. I’ve seen a couple of doctors here, but I’m starting to get the sense that Dr. Saeed is unscrupulous with the medications he prescribes.
When I was in there for a coughy cold, he gave me some hardcore hydrocodone cough syrup which came in a huge bottle, which is I think way too heavy a drug to give out to a stranger for a basic cold after a two-​minute meeting. When I was in there for back pain following a car crash, he prescribed me two months’ worth of muscle relaxants and no information on discontinuation. I had one of the most horrendous and terrifying cases of withdrawal that left me unable to work for a long time (I went into work anyway because my boss was very understanding, but I was a mess, dissociating, barely able to move, etc.).
Anyway, for my UTI four days ago, he put me on Cipro. It was a very mild UTI, but (I now know) he prescribed be a LAST RESORT medication with a black box warning instead of a number of other safer antibiotics that target the urogenital area. After three days on the medication, I have lost sensation in arms and complete loss of muscle tone. When I called this morning, the nurse simply told me to discontinue, with no resources to contact for this completely debilitating side effect.
The internet yields insane horror stories about Cipro that I should have been given SOME inkling about. Of course, the internet is a terrible place to turn for a non-​biased view of any medication (the majority of people who post reviews are ones who have had the more extreme side effects). However, Dr. Saeed wrote the script and told me NOTHING about potential side effects before sending me out the door.
I will never visit this clinic again.
I do recommend it for small issues that don’t warrant an ER visit as the wait times have always been reasonable, but I no longer trust the doctors whatsoever and must urge anyone with a bigger problem than a scrape or a common cold to PLEASE seek help elsewhere.
I am currently seeking a doctor who can help determine if I have permanent nerve damage. I work with my hands and my career is literally ruined if my case ends up being anything like those I have read about online.

I should have rated this place before. I have come here for minor ailments at least twice in the past. The doctors change here faster than a baby’s diaper.
I went in yesterday, 09÷17÷13, to see if I could get a prescription refilled. One in which a doctor working there had prescribed for my allergies. No way! The doc is gone and the one on duty says he can’t refill the prescription because he doesn’t have the authority! What? He may not have been a physician.
The TV is blaring in the reception area and I had to ask the front desk ladies to continually repeat what they had said. Go somewhere else! FAST!

I’ve been to Pro Med several times before, whenever I need to see a doctor and I don’t have time to wait days or weeks to see my regular physician. Just a few days ago, I went there with cold/​flu like symptoms.
It was Memorial Day and I was pleased to see they they were open. The wait was not bad at all, and the med techs were courteous and professional. Dr. Valentine checked my symptoms, talked to me for a good bit. I wanted to rule out something like step or a sinus infection, so they ran a blood test right there and then. The lady that took my blood was awesome. I only felt the smallest pinch. She knew what she was doing.
My tests came back negative for a bacterial infection so Dr. Valentine prescribed steroids to help clear things out and speed up my recovery. In and out in less than an hour. They are great. Thanks!

I went there this morning after stepping off a curb and injuring my ankle. I assumed it was a sprain but it was hurting so badly I figured it was worth getting checked out, and this was the urgent care facility that opened the earliest of those near me. I was there when they opened at 8:00 am (two other patients were waiting) and the staff helped me get in (hobbling) and brought me my paperwork (and came and collected it) so I could remain seated. The wait to get back did not take long. Dr. Saeed came in and checked out my ankle, verified that I did not damage my achilles, then recommended that we do Xrays just to be sure it was not a fracture. Lo and behold it was (but fortunately a minor one as these things go). Before long Dr. Saeed was back to show me the images and to tell me my treatment plan (basically a boot to immobilize and crutches… joy).
All in all it did not take long and the staff was very kind and helpful. And having a pharmacy right next door to fill my anti-​inflammatory was also very handy.

My last review mentioned a medical office that «saved my life.’ THEY DID! However, I embarrassingly failed to mention the two other people who preceded my visit there, who also did. Gerri Giovaniello was the first.
As I also mentioned in my last review, I was in a serious car accident almost a year ago. It (still) has required a LOT of therapy to reach a state of normal function. Not having health insurance made my journey much harder– especially when I was seeking physical therapy. I can honestly say that I might have called every single physical therapy practice in Austin. Not one had reasonable cash paying rates. I was frustrated and scared and stuck in a wheelchair. In a last ditch effort, I tried ProMed and Gerri answered. My life and luck absolutely changed from that point on. I say that and mean that with every ounce of me.
From the word go, Gerri was patient, inviting, encouraging, kind, understanding and very, very generous toward me– both in her spirit and efforts. She treated me as a human being rather than a patient at a time that I was desperate for it. My injuries were serious and had totally changed my life. I had no idea how to even begin walking again. Today, after taking my dogs on a walk, I can thank her.
She helped me create a therapy plan that worked with the limited resources we were struggling with. She used my hour to hour and a half sessions fully, to make the most out of our time together. She created wonderful, useful at-​home regimens I could use in between appointments since I could not afford to see her as frequently as would have been ideal. She explained what we were doing at all times, why we were doing it and the inner mechanics of my body. Every single time I left a treatment with her, I felt lighter, more encouraged and more empowered to heal my body. She has a special gift for the work she does– I really mean that!
My physical therapy still continues with Gerri. After all of this time with her, I can truly say I made a friend in the process. My now fiancé even invited her to my flash mob proposal! That says a lot! I encourage ANYONE who is seeking a talented and true-​intentioned physical therapist to call her. You won’t regret it.

In a rare move I did not read the reviews on Unilocal before going here and I have to say that it wasn’t too bad.
The wait to see Dr. Saed and to do x-​rays was a bit longer than I would prefer but all in all it was not a bad visit. Dr. Saed is very friendly and did a good job of checking my injured foot and Patty the x-​ray tech was nice and did not get upset when I screwed up 2 of the x-​rays. Maybe the weekend crew is better than the weekday crew. I would use their services again.
They were a bit pricey but still cheaper than the ER but not as cheap as your Primary Care Physician.

Wow.
Worst doctor I have been to in a long time. If you are reading this review, and you are wondering if you should go to ProMed South, RUN! Call every doctor in Austin except this place, in fact, if another doctor has a waiting list, just wait or go straight to the ER.
I waited an hour and 20 minutes. The doctor was judgmental and rude. I saw him for less than 2 minutes. I am not lying. That means he makes about $ 4800 an hour if he see everyone for less than 2 minutes!
They charged me $ 160 something, and they said that if my insurance covered it, they would reimburse me. I am still wondering if I am going to get my reimbursement.
So in summary,
–rudest doctor in Austin
–scammy charges
–go somewhere else
–you can thank me on Unilocal

I had an eventful weekend. Friday morning, Austin was snowed in, streets closed, over 100 accidents reported. I romped with my dogs in the snow, walked them and then went for an amazing run around my snowy peaceful neighborhood. Later, since all that activity made me hungry, I was cutting up a chicken to make fried chicken and I cut my finger quite badly. It bled and bled and I could not get it to stop. FInally, I used super glue, huge bandage, gloved the hand, finished dinner, which was delicious, btw.
Then I stayed up late and my house almost burnt down. (Long story).
Taking off the leather gloves I used to move the fireplace grate to pour water on the fire place fire, I tore the bandage off and more blood starting pouring everywhere. More super glue, which I also got on my lips and tongue when trying to open the tube one-​handed because my dh was sound asleep. I was trying to hurry because my house breakers had blown and the burnt electrical smell was getting overwhelming and I still hadn’t realized there was a fire in the wall.
So, then, when the 25 or so firemen came in an hour later and tore out the bedroom wall and put out the fire, a nice paramedic wrapped my finger again. That night was cold. 23 degrees, huddled in the guest room with our dogs in stinky smoky house with no heat or electricity.
Next day, with my nervous energy from almost being burnt up and stuff, I worked in the garden for a few hours digging my fishpond deeper while the electrician came to get our power back and rewire the wall. The surgical glove covering my bandage filled with blood and neighbors advised going to the doctor NOW. ARC couldn’t take me until tomorrow so I called around and found Pro Med, right there next to People’s RX on S. Lamar — next to the Red Lobster. I had to wait a bit, but the wait was about 3 hours shorter than urgent care on William Cannon who close at 4 which seemed stupid to me. I mean, how urgent can it be if they keep bankers hours?
Pro Med was awesome. They were open until 9:00. Very nice nurses and assistants and very sweet doctor who gave me the appropriate disapproving look when I told him about the digging in the garden all morning. Did I mention that I was filthy? Oh, he also advised that I really should have gone to the emergency room when it happened. But if I had, then my house probably would have burnt down with my dogs and husband in the house because I was the only one who noticed the fire. But they cleaned and fixed up my finger and gave me instructions and were just very nice and took my insurance.
Follow up visit to check the finger was FREE! I saw another nice doctor and assistant/​nurse who got me out of there in less then ten minutes.
So, see, it all worked out.