Mail & More On Brodie

Have to give this place zero stars. Their website says they are open until three on Saturdays, but when I pulled in a little before 2:00, everything was closed up and there was a sign that said «Back in 15 minutes.» I waiting almost 30 minutes and nobody ever showed up.

I had searched high and low to return a 10×14 rug. I went to multiple FedEx Kinkos locations in an attempt to get a shipping label and have the rug sent. FedEx Kinkos was awful! They wouldn’t even help me carry the rug inside or into my car. So — I proceeded to order a shipping label from the rug company and find a location to drop off the material. Today, I found mail and more. I had called prior and when I arrived the young man, Brock, came out to my car, carried the rug inside without hesitation!!! He was courteous, attentive and a nice young man. Customer service seems to be gone these days especially this time of the year, but he far exceeded my expectations. I will use Mail & More rather than the post office or other locations that ship items.

The store in under new ownership — Mike. I cannot begin to tell you what a great experience that I had w/​Mike. I had been trying to scan pictures onto a S Frame and I was totally inept. I arrived w/​multiple pictures and w/​total frustration, near tears. This is a Christmas present for my mentally retarded/​autistic brother. My brother is always calmed by looking @ pictures of himself as a small boy, our animals, and family. Mike allayed my fears of «my ineptness» and further spent several hrs working on scanning old family photos for my brother. This goes beyond his «owner/​job duties» yet he worked very hard to make this happen for me. He was the most caring person that I have met in a very long time. Thank you Mike!

I went in this place on Friday with a single, very important task: send a certified check to my dad, to arrive the the next day — Saturday. The associate sets it up for next day shipping, then asked if I wanted to pay three bucks extra to have it arrive in the morning, so the recipient wouldn’t have to wait at home all day. I said yes, paid the hefty thirty four bucks and went on my way. The check didn’t arrive on Saturday. On Monday I go in and ask what happened, and the same guy proceeds to tell me they don’t deliver on Saturdays unless you pay an extra twenty bucks (which I would gladly have paid; it was that important), and that he was sure he told me that because he always tells people that. Only he didn’t. I remember it clearly. I was very explicit during my time there, and would have paid extra had it been explained. I said as much, but the associate insisted. When I asked if I was simply SOL, he and another employee, or superior (or owner?) just stared at me blankly saying they’re sorry I feel that way. At minimum these guys are incompetent, and at most this business employs dishonest people. Either way, I wouldn’t trust them with shipping anything of importance or value. I wish I could give them zero stars. Fail.

I’ve been here a few times to drop off packages for return and that’s been fine though I’ve always noted that the prices are such that I’d hate to be stuck actually buying some of the overpriced packing materials. I know that’s just the way it is at places like this but I figure someday someone will figure out a business model for something like this where it’s not an inherently hated place to do business.
Anyways, I actually had to come down here to fax something (whole other story marveling why some people still only accept faxes these days) and some of the fees listed on the website are misleading. According to their website under their «Copy, Fax, and Scan» section, there are pricing lists that talk about black & white pages, color pages, and scanning. There was nothing specifically spelling out faxing prices there so I figured it would fall under either the black and white listing or the scanning listing. Either of those would make it around $ 1.50 or $ 2.00 for my 10-​page document. If you look at the image I posted (3^rd image), what else could I have concluded? The actual answer, however was actually $ 1 per page and their website simply omitted this, making a potentially $ 1.50 job into a $ 10 job. It’s not like I could’ve taken back my fax because they didn’t charge me until after it was done and there were also no prices posted. If I had known the actual price, I would’ve waited to get it done at my office for free. Not a huge deal in this situation, but inaccurate websites bother me especially when the fix is so easy. At least it wasn’t a 100-​page document.
I did try to complain on the stop but was just told with a shrug «that’s just the price». I think other businesses would have given me the benefit of the doubt since their website was misleading and then gone and fixed their website. I suppose if I were them, I wouldn’t want to admit that I was charging a dollar per page to fax to a toll-​free number.

these people have always been friendly, helpful and polite. Best shipping center I have found in South Austin —

I don’t know what’s going on here — other than the shortage of shipping businesses and Fed Ex drop off locations in SW Austin has these folks thinking my business isn’t worth their time. Turns out this place — along with PostMark’d just down the road at Slaughter and Escarpment — have decided they are not going to accept Fed Ex packages with handwritten airbills. So here I am, on deadline, trying to get these last minute packages out — and I’m pretty much SOL.
In a perfect world, my company would allow the use of pre-​printed airbills by contract employees… but no. They don’t want the account # floating around out there. I often need to put packages together on short notice and get them out that day. The problem is that other than the traffic nightmares of Fed Ex Kinkos in Sunset Valley or the drop box at the Oak Hill post office — I am unaware of any other drop off locations.
The reasons for this decision are iffy — at best. At first the guy told me it had to do with security and a new law that requires photo ID to ship a package to prevent fraud. That’s why he said they now only accept pre-​printed or typed bills. When I asked «couldn’t a pre-​printed or typed bill also be faked?» he stammered… Turns out it really has to do with them trying to avoid getting charged if there is an error on the bill. I don’t know if that’s true of not. All I know is if I make a mistake on a bill I later get billed for it.
The Fed Ex location in Sunset Valley said I was the second person that hour and the third that afternoon to complain about the policy — which they said to their knowledge doesn’t even exist!
Interesting how two places within a few miles of one another make this change the same week. Do they share common ownership? Why not just say — «we are busy and don’t want to deal with it» or «we only care about unsuspecting people who come in here to ship packages at marked up prices»? Sure– I suppose they have the right to do it, but I also have the right to never visit these locations again for any reason.

If you find your self needing a notarized letter fed ex to the coroners office in Mexico, this place will do the job. 5 stars because it’s next to Twin Liquors where you can get a good bottle of tequila to drown out the fact that you are having a notarized letter sent to the Coroners office in Juarez, Mexico. Service with a smile.

I had something important to ship, and this location was close by. There’s only a few places that I’ve ever left due to service, and this was one of them. My shipment was a small to medium size box, about the size of two kid’s shoe boxes.
In it contained a project that consumed the previous three week in addition to regular work. I literally put at least 100 hours into this project. The final product was quite fragile and should be kept in an upright position. This was denoted by the signs I secured on the box. I also had a large envelope to ship as well. And the dialog went something like this:
Me: I want to ship this.
Loopy counter clerk: Okay. *weighs envelope that contains one sheet of standard weight paper* That will be 1.98.
Me: What? 1.98 to mail a piece of paper?
Clerk: Yes. It goes by size of the envelope.
Me: Whatever. Let’s move on.
Clerk: *weighs and measures my box. Turns the box on the side*
Me: That’s supposed to be upright!
Clerk: Oh. Hehehe… okay.
Me (already annoyed with her at this point): That’s very fragile. I’d appreciate it if you take care of it.
I feel the urge to leave. The clerk proceeds to ask me my information and the shipping information to enter into the computer.
Grouchy woman from the back runs up and turns my shipment on its side again. This is a project that I’ve spent at over 100 hours on producing, and this is how they treat it in my presence with my monitoring. I wonder how they treat packages when I’m not around.
Me: This needs to stay right side up. *points to the sides of the box with signs*
Clerk: For arrival on Friday is 106 dollars, shipping on Monday is 50 dollars.
Me: Whoa. I just checked the prices on FedEx online. It’s something like 27 dollars on Friday.
Grouchy woman: *rudely* We have to mark up prices to make a profit. Blah, Blah, Blah, Blah…
Me: Bye!
I picked up my things and left promptly. For the record, that same package shipped at the FedEx Office was just 18.65 to arrive on Monday. It was only 8 dollars or so for ground shipping. And they put FRAGILE stickers all over it. Also, they were really nice to me.
For the record, a one ounce 9×11 inch envelope is only 88 cents to ship at the post office.
Mail and More, come here to be overcharged for shipping and your fragile packages mishandled. Good thing I didn’t ship my Siamese fighting fish in that box.