Jeep Masters

Great place, i got a fair estimate on fixing the side fender on a liberty and most importantly they are honest and i can appreciate that

careful they leave your jeep unlocked at night
but they don’t tell you this !!!

Bought my first jeep and immediately had lift envy. I had to convince my wife. So I told Ray I needed to have her get in a moderately lifted jump with 35s and get her blessing. So Ray brought his wife’s jeep to work so my wife could try getting in and out. It worked and I got approval. The price was competitive and service was pretty quick. I generally think people only take the time to Unilocal when the Service is bad. So I felt compelled to balance out the bad reviews.

We took our jeep in 2 months ago because the air conditioning was our main concern. We knew more work might need to be done on the jeep as well. We were called and given a laundry list of things that were wrong with the jeep. I was told to fix EVERYTHING would be 2600. I said to go ahead and do it. When we went to pick up the jeep we were told the total was 3300. We were floored. The man said «Well, you said to fix everything.» They did take off 300 for the «miscommunication.» The very next day we discovered the air conditioner was not working (the ORIGINAL reason we took it in!) We take the jeep back in where it sits for a WEEK. WE have to call, only to discover they had not even looked at it. WE call back the next day and are told that it’s working fine. We go pick up the jeep. We get the jeep back. Guess what isn’t working? The air conditioner! We take the jeep back. it sits for a week. WE call and are told it is working. I explain to them why we brought it in. They say they will try driving it again. We finally get a call (now a week and a half later) that the radiator is leaking and that it will be 400.00. NO WAY. This is AFTER we have already paid 3000 (to supposedly fix everything) and the only reason we brought the damn jeep in to begin with was to fix the air conditioner. Their sense of urgency, care/​ability to resolve issues and communication is awful. It is quite unsatisfactory to pay 3000 and never have the problem you took it in for to be fixed. We will never. be. back.

Nothing better than a family founded, family managed local business. Ray and the team at Jeep Masters are fantastic.
We recently moved to Texas and upgraded our 2003 Wrangler for a 2015 Wrangler Unlimited. The dealership tried to sell us a heavily marked up lift and wheel package. We decided to buy the car as is and have Jeep Masters do the custom work for us. They came in at more than ½ off the dealers price for a much better package. And… they came in under their original estimate!
The work was done in 24 hours and the Jeep is perfect. We couldn’t be happier and are already considering some upgrades to our 2014 Grand Cherokee Limited.
Thanks Ray and team! You guys definitely know your way around Jeeps!

This place is a Joke. Left my jeep there for a/​c repair for 5 days, finally called and they had over looked it the whole time. Told me they would get it in that night, never did. Next day, called and they said the same thing again, still never looked at it. Got lied to 3 times before I just went and picked it up with zero work done. DONT WASTE YOUR TIME HERE!

I just moved into the area from Amarillo, TX where I bought my 2007 Jeep jk Sahara unlimited and I got the Death Wobble right before moving down in January. Well, I brought it in to have it taken care of and they fixed it in under 3 days. I was worried it was gonna cost over $ 700 but ended up being right under $ 400! They explained the process on repair, and they were very professional. I’m sold on these guys. Death Wobble is a trial-&-error repair fix, and these guys got it right for me on the first go! They are a little rough around the edges but, they are mechanics, not floor salesmen. Anyone who complains about these guys, expects people who don’t like to get under a vehicle and get dirty! They will now be my go to with my jeeps from here on out!
Sorry, forgot to mention that it’s been 2mos and still no death wobble and my Jeep is riding better than when I bought it.

While the staff were very friendly the troubleshooting on a death wobble was very amateur. After two days they replaced parts that had nothing to do with the wobble and did not even fix the original problem. So I brought it back in only to be told it «might be the tires.» And it just so happened they had a set queued up. I will take my business somewhere else. I will give someone my business who will just honestly say they dont know what is wrong instead of upselling me shit I didnt need in the first place. Those of us with limited means cannot afford your very vague and grossly incorrect amateur troubleshooting on something quite simple. It turns out that it was a tire balance issue. An honest shop would have told a customer that if they wanted repeat business.

I brought my cj to jeep masters after a certain repair shop on williams street punted on it (my review of them is there if you’re interested). To be fair this was complicated but jeep masters came through and were not satisfied until the problem was resolved. Fair price, conscientious work. Very refreshing.
Thanks Much!

Watch out! Make sure they actually fix what needs to be fixed. Drove out of the shop $ 800 later, only to break down on the 290 feeder! Had to be towed back. Problem turned out to be something else (more minor) but still had to pay the $ 800! No thank you. Will go elsewhere from now on.

I took my 1989 Isuzu Trooper into Jeep Masters a few weeks back for an assessment of the vehicle. I wrote out a fairly long list of things that were wrong with the vehicle and I wanted to ask Jeep Masters’ expertise on what they thought my vehicle needed as I was planning on taking my Trooper off roading out West in the next month or so. Before I wrote up my list I asked Ray if they’d work on an old Trooper like mine to which he said yes. All good so far. I gave them my list, filled out his shop paper work (which asked for my information), and he told me he’d have a price for what the work would cost the next afternoon.
After a day passed with no call, I called to see if Ray had a price for me and he told me he’d get back to me in the afternoon around 1pm. 1pm came and went and I called again at around 3pm. He said he’d get back to me in the evening before the shop closed. They close at 6pm. By 5:55pm I hadn’t heard anything, so I called again… no answer. The pinnacle of professionalism, wouldn’t you say?
I called again the next morning shortly after they opened and Ray told me he’d call me back in hour. An hour later, no call. Of course.
Now I understand these things take time. I really do. I’ve spent over $ 30,000 on my vehicles since September 2013 getting them repaired, restored and gone through. I get it. It takes time. And you can’t rush repairs and quotes. I completely get it. But if you tell somebody you’re going to do something, like, say, call them back at a certain time, then do it. And if you don’t have the quote together by the time you said you’d call back, then call anyways and tell me you got caught up with other work. Just communicate. You have my vehicle, I’m entrusting you with it. The least you could do is just say «Hey man, sorry, been real busy, had some stuff come up, sorry this is taking longer than expected, give me two days and I’ll get it together for you.» But no. That isn’t what Ray did. Not only did he fail to call me at any point for anything, but when we did speak, he told me he was still waiting on the price for a fuel pump and that he had most everything else quoted out. I let him know not to worry about the fuel pump as I had already sourced one, and I asked him if he wouldn’t mind giving me a copy of the list with the quote. Did he give it to me? No, Did he fax/​email it to me like he promised when I went to pick up my Trooper? No. Did he ever call me to let me know why he hadn’t done as promised? No.
So, I went and grabbed my Trooper because I needed it for the weekend (after they had it their possession all week). Ray promised, again and in person, to email or fax me the list in the next few days. I never heard from him. I called two weeks later to see if he’d had the quote together yet… just to see if Ray was even slightly a man of his word. Guess what? Not only did he not have the quote together, but the entire list of things I needed done was gone. Ruined apparently by a leak they had in the roof after that crazy rain we had here recently. Did Ray think to call me and let me know what happened? No… again. I assume that he didn’t because he probably also didn’t put my information in their computer. How. Lovely.
Interestingly, Ray might still have that list/​quote if he’d emailed it to me as promised. But he’s either incompetent, unreliable, or just has terrible service skills… or maybe all three. And that’s the hard truth of the matter.
Thankfully, I discovered all of this before giving these guys a penny. I wish I’d had the «above and beyond» experience others on here have said they’d had. Regretfully, though, my experience was the complete opposite.

Geez after reading some of these reviews I had to slap cold water on my face and make sure I wasn’t having a nightmare. Bo and Ray wanting to fight customers? Bo giving attitude? Unprofessional? Slow service? That’s NEVER, EVER been my experience with Jeep Masters. I’m on my 2^nd Grand Cherokee and Bo and Ray have always bent over backwards to provide me with great service, quick turnaround times, reasonable prices, transportation when needed, and have even sent a dude out to change my flat tire, gratis. That’s not even a service normally provided! I’ve stopped by for little fixes which are always done with a smile and very little money involved.
I will always take my beloved Jeeps to Jeep Masters to keep them in tip-​top shape, and I highly recommend them for Jeep maintenance and repair.
So there.

I give Jeep masters 5 stars! Originally went the Juke auto to get my AC repaired. They quoted $ 1,000 and then another $ 400 if they found metal shavings in the AC system. Which was «highly likely»
Anyway I decided I didn’t like what they were telling me, paid my $ 50 diagnostic fee got out of there and brought my car to Jeep Masters for a second opinion. Ray told me that I didn’t even need a new compressor and I just need to replace the compressor clutch. Ended up saving me $ 1000 dollars. Very happy with Jeep Masters!

I have owned my Jeep Cherokee for some years now and have never taken it elsewhere. These guys do top notch work at a fraction of the price you would find elsewhere. Always honest work done and time efficient too.
Highly recommended!

LOVE this place. they go above and beyond what any mechanic or body shop would do for a customer. They genuinely care about their customers and it shows. I was involved in a car accident, and rather than just give me an estimate, they talked me through all my options for repair, made sure I was getting the right coverage on my rental vehicle, and when it was time to do the work, got me back into my Jeep in less than 3 business days (it was originally supposed to be 5)!!!
Awesome service, reliable, honest mechanics. I’m a repeat customer for life.

I don’t normally Unilocal,but when you experience such great service you will do stranger things to help a local business out. I’ve have a 1999 Wrangler which is just now starting to need a few updates here and there. I would’t let anyone else work on it besides the guys at Jeep Masters. They are truly experts when it comes to Jeeps (and I would assume other vehicles) and have taken extremely good care of me every time I have taken my truck there. You can’t ask for much more than honest, hard working and fair and that’s exactly what you’ll get at Jeep Masters.

I have a Grand Cherokee that had a starting issue and had it brought to Beau and Ray at Jeep Masters. It left my wife stranded and we needed it fixed ASAP so that she could get to/​from her new job. I really wanted to support a local shop and give them the business over the dealership. Initially, the Jeep didn’t replicate the problem with them, so we took it home. Shortly thereafter, the Jeep wouldn’t start again. I was disappointed they let us take it home and didn’t investigate the issue more thoroughly. We had the Jeep towed to Jeep Masters.
They told me my Jeep needed a fuel pump so it was replaced for ~$ 750 (not much cheaper than what the dealer would charge). A month later, my wife was stranded again with the same symptoms (not starting) and we had the Jeep towed again. I was assured by Beau and Ray that they were going to get to the root of the problem.
Jeep Masters came back to me and told me I had an issue with an electrical part (essentially the fuse block) and that it also needed to be replaced. That cost another ~$ 500. I was concerned that perhaps the fuel pump didn’t need to be replaced a month prior, but again, they assured me that it did need replacement in addition to this second part.
A short while after the second repair, after being there three times and paying for two repairs and two tows, the Jeep had the same issue where it wouldn’t start. This time we took the Jeep to the new dealer off 183/​Lamar and they were able to tell us within a few hours that we had a bad wire that was causing the starting issue. The wire was replaced at a minimal cost and the Jeep now starts with no issues.
I agree with many of the other reviews on here that Jeep Masters is not much, if any, cheaper than going to the dealership and they are not very friendly either. They seemed to just replace parts of my vehicle at random. Also, they are slow and do not seem to be in any rush to return your vehicle to you.
I own 7 vehicles, ranging from 1948 to 2013 from pickups to SUVs to cars, and perform repairs on my personal vehicles on a regular basis. The electrical issue related to my Grand Cherokee was beyond my electrical troubleshooting skills and required computer diagnostics, but I can assure you I will not be bringing any of my other vehicles to Jeep Masters.
I will not return to Jeep Masters, period, and I will not recommend them to anyone. I have several connections in Austin due to my involvement with classic cars, vehicle restoration and some of the local clubs and groups, and I will be sure to let all of them know to avoid Jeep Masters.
Further, after describing my above mentioned experience with a friend of mine, I was informed an acquaintance of mine who owns over 20 cars brought a Wrangler to Jeep Masters and had several thousands of dollars of damage done to his vehicle due to their negligence. I was told they weren’t far from a lawsuit.

These guys were fantasic! Put a 4″ lift with 35″ tires and some spectacular rims on my Jeep. Not only did they do all of the work to perfection but did little extras like paint the inserts on my rims to match the color of my Jeep at no additional charge. These guys even sent me text message pictures ever couple of hours so I could see the progress. I will never take my Jeep anywhere else.
P. S. Someone’s review said that these guys charge to much. I found just the reverse. Nobody could match the price for the work these guys did. Not only that but you can rely on the work they do.

We own a 1975 Toyota FJ40 although most people think it’s a Jeep. We’re in the process of making it driveable as a daily driver which meant a significant amount of engine work, wiring, interior repalcement, paint, and… interior/​tub liner. I initially contacted LineX in Round Rock because I liked their texture, but the guy up in RR was… well, kind of a prick and sounded like he just didn’t want to do it. I then decided to do some more shopping and came across Jeep Masters in S. Austin (we’re in Round Rock/​Pflugerville area).
Bo and Ray both sounded excited to work on it and said ‘no problem’. They suggested we come check out their Armadillo liner, so my wife (the owner of the FJ) went down there to check it out and loved it.
Not only did they do a beautiful job, Manny threw in a few extras on the corners and fender wells. He took great care in taping off the rollcage and finished with a professional edge everywhere.
These guys enjoy what they do and charged us a more-​than-​fair price.
If you’re looking to get some bedliner or tubliner work done… Call Jeep Masters. You won’t be disappointed! (Now if I can only get them to use my shop for transmission rebuilds ;)

Sorry I can’t write a good review I have been to this place twice. I have experienced less than stellar service. I picked up my car from the shop and the car wasn’t properly secured even though I have read the sign that the business isn’t responsible for property. I just don’t want my stuff easily vandalized in car repair shop. I was charged for an alignment and the alignment was needed again in two months. I really don’t think any car NEEDS an alignment two months later unless I did lots of 4 x4ing and that wasn’t the case.
The second time I took my car in for possible transmission repairs I was charged for a transmission flush and I found out two months later the service was never done and to top it off my latches for my Jeep weren’t secured properly! Thank God I didn’t immediately drive on 71!
This is twice that the service was not properly done and when I asked to get the service done properly without charge I wasn’t taken seriously. Instead I was told the service could be discounted. After thinking about the less than stellar service but I will never let this business touch my Jeep again!