Jack & Adam’s Bicycles

they could be better. Two years ago after I spent $ 1200, they promised all kinds of things on the phone only to find they don’t have any of the things promised.
today I thought I would give them a second chance. I needed a specific part for my bike, sent them a picture of the part, and made an appointment to have the bike fitted with the part. Exchanged numerous emails and phone calls to verify my 140 mile drive would equal getting what I needed. oh yes, they had exactly what I needed. I then spoke with the bike fitter and we were all in agreement, I would get the part, i could be fit, I would give them several hundred dollars and I would go away having made it worthwhile trip. As soon as I walked in the door, the very first thing the guy says to me is, oh, I never looked at the picture, we don’t have that part but we can give you something different or we can order it for you. Argghhh!!! I just drove 280 miles round trip for you to order a part I could have ordered myself? And then they tell me to go look at the other bike shops to find the part and then come back and pay them to put it on. uh, no. Good customer service would have looked at the picture before telling me they had the part, or if they made a mistake, when I walked in the door their first words should be, «I’m so sorry I made a mistake. we will go to the other store to get the part for you.»
there are two other shops around the corner — they are much better