Hoover’s

Signed up for Hoover’s based on their brand name and support materials suggesting a large, detailed, accurate B2B database. After just a few weeks of using the database, it became clear that the database does not have up-​to-​date information on key B2B decision-​makers, and is rife with inaccuracies and antiquated contacts. I contacted Hoover’s to ask for a refund and have been repeatedly dismissed by arrogant, unresponsive salespeople, whose basic response seems to be: You signed a contract, too bad if we didn’t represent our product accurately. I regret making the investment in Hoover’s. I recommend ZoomInformation or
.

We switched to
. Better data, much better pricing, and you can talk to someone on the phone. Kinda sad. I remember using Hoovers (the book!) back when I was still in high school. But the above reviews are accurate. They’re just not cutting it anymore.

Don’t waste your money or time. The information is inaccurate and out of date.

This is Hoovers, the online database to search for companies. This website has outdated information and they do not update it. After receiving phone calls and talking to their sales rep for about 5 times a day until they force you to pay. Once you pay them, they will stop talking to you. For the $$$$, there is no customer support and you email will go unanswered. Look around before throwing your money away at 15 years old data. Most of the information are already public data and you can get free data on Manta.

Where to begin?
Database is not current.
Filters are not accurate
You can not scrub your list for dupes.
Email addresses have a 30%+ non deliverable rate (even if you send a direct email, not a blast)
Customer support agents do not know or understand how the platform works.
Sales agents over promise and under deliver.
No commitment to customer satisfaction.
I had a list of 10K contacts pulled by someone from their sales department. After scrubbing the list the result was only 3,200 unique names. And we scrubbed by names.
I have spent months working with someone at D&B to try to get satisfaction. The agent herself was aghast at how little D&B and Hoover’s were willing to do to rectify the situation.
The reputation of D&B has outlived its dependability.

My experience with Hoovers was the worst I’ve ever had with a company. While their product is decent, I was misled about some of their capabilities, namely the capability to provide international contacts for my company’s business development. When I attempted to cancel, I spent days calling multiple CSRs and managers, most attempting to enforce a no-​cancelation policy, which likely was the reason I was misled. Others just passed me back to the same sales rep and his boss who were responsible for the issue to begin with. Eventually, I had to contact the CEO and head of the legal department. It was the legal department who eventually granted us a refund.
Customer Service is the big issue here, especially since the attitude I was often greeted with was one of two equal parties hashing out a contract. That was the wrong attitude. We were not equal parties. I was the customer, and everyone in the company should have bent over backwards the moment I had a complaint. Especially when my complaint was about their possible deception in the process.
Unfortunately, the whole thing left a bad taste in my mouth, and made me feel like there was more going on than just bad training and customer service. It felt like the whole organization was set up to do this intentionally. Maybe that’s not the case, but it’s hard to shake that perception, given the situation.
My conclusion is this: Hoovers has a product that might be useful for some folks in the business world, but you have to be careful about dealing with them. They seem a bit on the shady side, and they will not likely act in good faith to make sure their customers are satisfied.

Please look around and see just how many people are claiming the data is inaccurate before you’re conned into giving them any money. I was told by their representatives that their data is checked and double checked, that those included have given their permission, and that they in fact did have the narrow niche market information that I needed. All of this was not true.
I am completely incredulous that a company of this size has been able to trick consumers for as long as they have. Caveat Emptor!

Hoover’s, whose business is hurting due to so much online information still takes an incredibly dated approach to sales – pushy, not helpful.
You go onto their site and a bunch of pop ups ask if you want a free trial and then to chat to set it up. After being on chat with someone for close to 10 minutes it turns out I can’t sign up that way at all. I have to THEN get on the phone with someone who will try and up sell me.
Too bad. I’m in a research business and could use Hoovers but I’ll get the information elsewhere, like so many of my colleagues do these days.

I made the mistake of buying a company report for a company I was interested in learning more about. I pitched out $ 30 and got a crappy 1 page report that gave me the names of the officers of the company. This report was suppose to have deep company information including information on their market and competitors. In short, this company seems to be scamming people with online reports that are not what they are advertised to be.

Depending on your industry, I find Hoover’s to have a great deal of incorrect and outdated information. For the premium price, it should be better maintained. Jigsaw is their e-​Mail provider and only about 50% accurate in my experience.

NOT Hoover’s the vaccum cleaner!
I’ve been utilizing Hoover’s for all my research on business profiles since 1999 in my past and current professional life. The information provided on a company is mostly current and updated of company name changes, address, phone number, web sites, CEO names/​titles, mergers and acquistions, et al. Hoover’s is a subsidary of D&B Company (Dun & Bradstreet).
I rate Hoover’s four stars as to view a business’s full profile a whopping three digit figure is to be purchased in order to be accessed, albeit registering and not utlizing their services, for outdated company profile data. I recommend Hoover’s for job seekers to research a company’s profile before an interview or professionals who seek a business’s current address, but not for business analysis of competitor tracking as much of the information is outdated and lacking specific details. Their website heavily induce me every visit with malicious viruses and serious threats, which thankfully my virus protection blocked. Information is power as Hoover’s is infested with malicious viruses and serious threats!