Hilton Austin Airport

This wasn’t anything spectacular but it wasn’t the worst I’ve stayed in either. The hotel itself is very welcoming and the rooms were nice. I liked the bar down stairs and the service. The food was pretty good actually I had the burger with mushrooms and wasn’t disappointed. I was highly disappointed with the fact that I had to pay for parking even after I had already paid $ 149 a night. I could go down to the holiday inn express and get parking for free and the room for $ 10 cheaper (Note to self.) There wasn’t a free breakfast which is also disappointing. The girl that worked the coffee bar was pretty rude and seemed quite confused on how to make anything other than black coffee. I was highly disappointed that there was NO wifi in my room only in the lobby and it was quite spotty. The airport being right next door was nice but not enough for me to ever stay here again.

I’m in a Hilton in Austin, TX at the airport and there is no WIFI until tomorrow morning. Are you kidding me? Stay away from this property.

Just stayed here last night as I am a typical Hilton fan with Diamond status.
This is a very mediocre Hilton property lacking amenities one would typically find in a full-​service Hilton. No executive lounge, no gift shop. Rooms were very ordinary and not worthy of comment.
The bar is not bad, bartender on duty last night was fun. Food was mediocre — cobb salad I had was nothing special. The breakfast buffet this morning was 3 stars.
Will I stay at this Hilton property again? Nope. So many better options near the airport.
This is a tired Hilton that only survives because their location is next to the airport. Otherwise nobody would stay here.

I doubt I’ll stay here again. I have been eyeing this hotel every time I drive past it on my way in or out of Austin Airport. It’s iconic and a Hilton, so I figured it would be great. I finally stayed last night and the experience was entirely underwhelming.
On the positive, the inside center area is pretty impressive, with water features, a bar, and a nice looking conference center floor. The architecture is nice and the materials used make the hotel feel pretty swanky.
There were way too many bad things/​annoyances, though, to make it worth staying again:
* The welcome I received was not very warm… in fact it was kind of coarse. Very «here’s your keys, go away» in nature.
* The room I got was very loud, as it was next to the elevator, and a constant «roar» of the elevator vent was present throughout my stay.
* In addition, the room was very dimly lit – even with every light on.
* The room was stuffy and hot, despite the AirCon being set to something like 70 degrees when I arrived. I had to set it to 60 to just make sure it stayed on all night. Even with that as the case, it was still kind of hot all night. At least the AirCon helped mute the elevator noise.
* The rest of the hotel was frigid. This is not necessarily a bad thing. I’m sure it feels great in the day when the outside is scorching, but it seemed unnecessarily cold when I walked in the door. Probably caters to people in suits, not shorts and flip flops.
* The breakfast they serve doesn’t start early enough. This isn’t really there fault since I’m sure it’s based on demand, but since it’s catered to airport travelers and airline crew, I’d think they would have food out starting at 4 or 5am, not 6… I had to be though security by then.
* The parking was confusing… mostly because it was dark and not well marked.
* The shower [water?] smelled like my dog’s anal glands…
All in all, I think I get treated better at the nearby Hampton Inn, so I’ll probably be staying there in the future when I need to catch an early flight.

Loved the hotel but the lady at the front desk on Sunday (08÷16÷15) morning gave me an attitude when I asked her how it worked with the parking as I had paid for it the night before. I got this room at a pretty good rate but I’d hate to have paid $ 300 or more and be treated like that.

Got a good deal on this hotel on Hotwire and was not disappointed. Very nice hotel! Staff is nice. Beds are definitely not queen sized! But they’re pretty comfy so it makes up for the size! Very close to the airport but surprisingly hardly heard any planes! Recommend if you’re in the area!

Stayed here on business to be close to the airport (Meeting 2 other business associates; in case anyone needed to take the free airport shuttle which runs every 20 minutes and runs 24 hours a day.); and was surprised at the ease of commuting to the Convention Center downtown.
Staff was really nice — friendly. Housekeepers always said «hello and good morning».
Ate breakfast in the hotel two mornings (HINT: Get the breakfast tacos — but I skipped the tortillas and it was still awesome.)
Had drinks and appetizers in the bar one night — again, food was really good.
I would definitely stay here again either for vacation or another business trip. One other hint — watch where you park your car; and avoid the trees. (Lots of birds nesting in the trees so I had some bird poop on the car.)

Very nice hotel. The rooms are a good size and the beds are crazy comfortable.
When I first walked into the Hilton, I noticed the architecture of the venue and it was very pleasing to the eye. The round shape is awesome and they have huge paintings around the center of the place that add a nice touch.
I don’t know what it is about Hilton hotels though. Because every time I stay at one, the lighting is so damn dark. I had three lights in my room. One main light near the door, one night lamp next to the bed and one desk lamp. Let me tell you. That is not enough lighting to fill up that huge room.
The service is amazing here. But I specifically put my Do Not Disturb sign on my door handle and there were several times that house-​keeping knocked on my door and woke me up.
Happy with my stay. Not much to complain about. Will definitely be back.

I think the reviews are a little harsh on this hotel. Yes, the TV’s are on the small side, but at least they are newer and in HD. The rooms are a little dark, as the florescent lights take a while to brighten up. However, the green «shag» carpeting is not shag at all. They are typical short commercial carpeting.
The rooms are not lavish but they are okay. My biggest complaint is that some of the towels need to be replaced as they are either worn thin or were inferior quality for a Hilton in the first place.
The breakfast buffet was good but the eggs were bland. The server didn’t tell me that I could order an omelet when she took my drink order, but did let me know AFTER I got a plate of food. Maybe that’s how they hold down costs.
Also, instead of putting the parking on your bill when you check in, they wait until you drive out to charge you. Why? I want it on my hotel receipt, after all I did tell them I parked a car at check in.
All in all, an average hotel.

Hilton quality room with comfortable bed and decent bathroom. Used smaller hooked hangers, though making it difficult to steam iron cloths and has very minimal lighting in room. Lamps only turn up to a «dim».
Above average breakfast buffet and hotel is very convent to the Austin airport.
Event staff is outstanding. Very responsive and will to work with me to make last minute changes. A great option for future events.

This is a perfectly fine property, with clean rooms and friendly service. I just don’t think it lives up to the Hilton name and should probably be reflagged to a Garden Inn or similar.
The rooms are smaaaall. Even the beds seem smaller to fit the layout. The fixtures in the room feel cheap and dated. It reminds me of some of the roadside motels we stayed at on family roadtrips growing up.
I know this is a non-​specific criticism, and that’s because it’s sort of hard to put your finger on it until you’ve seen the rooms. I’ve stayed at a lot of Hiltons, and this is toward the very bottom of the pack.

I’ve never seen a hotel room this dark and dreary. 4 lights in room 415. I can barely see my papers for work. They are bringing an extra lamp. It needs wall lights or one on the ceiling. This is terrible.

We got in super late, almost 2am. The lady who helped us, Shelley, was awesome! She was super sweet and went out of her way to help get us everything we asked for. To top it off, she even upgraded us to a bigger, better room for no additional charge. She made our night and gave us a wonderful kick start to our trip to Texas!

Very close the the airport Its a nice hilton with hilton type customer service. Nothing extraordinary about it. Great breakfast nice clean big rooms

No problems with this hotel but nothing to brag about either. The room is spacious, the TV is slow to respond to the remote. In theory you pay for parking but so far the gate has been up the two times we left the parking lot.

So I’ve read thru most of the other reviews, and I’ve actually stayed here a couple times so far. I must say that I’ve had some shady experiences with other Hotels in the nation, but have had consistent success at this hotel.
I got in late due to airline mechanical issues, was not a happy customer when i arrived. In fact they had run out of King beds that I had requested. So the start was not great. I understand that this happens, as I’m on the road every week, all month long.
HOWEVER… First thing the next morning i was transferred into a suite, Given a King bed. Then after that was all taken care of, i was on my way out and stopped in to ask a recommendation on where to purchase a belt as its required to look decent for my work, and i had forgot mine. The desk person could have quickly referred me mindlessly to a Wal-​mart or something open at the early hours, but instead called house keeping and allowed me to go back and select a belt to borrow for the day. Probably saved my sanity for the morning, and the trip.
I know when i tell you the next thing you’ll just know how scattered brained I am, but I’m just saying how it happened… I showed up the next morning for recomendations on where i could purchase cuff links. Again, personal attention was taken, and I was given as courtesy from the hotel, two sets of cuff links. Never have I been given so much personal attention, and never did I expect it.
So grateful to the effort and personal touch that was shown me this past few days. This is why I’m a loyal Hilton Customer.
D~

Boy, was I lucky, based on these reviews. Pulling into town, not having made any arrangements for lodging, and with lots going on in this popular town, I was appreciative to get a room.
And I thought it was good. Certainly roomy, for my son and myself. We over looked the atrium, and in the morning I was first up at the Starbucks.
The manager of the hotel was manning the fort, in the dim lighting of the 5:30am morning, and gave me a first cup, no charge! Yay!

Every time I stay at a Hilton or Hilton branded hotel my high hopes are always shattered!
This hotel was suggested by our friends when visiting Austin this year. Their suggestions has never let me down until staying at this outdated hotel. The grounds are clean, the lobby was superb and huge but the concierge is horrible and rude!
Stayed two nights before we’ve packed our bags and stayed elsewhere. Upon check in the concierge was nice as we arrived about 1am for check-​in. Didn’t converse much and seemed like she didn’t want to work that evening. Seemed very rush to get us all checked in to get back to whatever it was that we’ve interrupted. Our room was a decent size but the carpets were dated and stunk pretty bad. Green shag carpets at that. Our tv remote didn’t work and the batteries were fine but being a universal remote I think it wasn’t programmed correctly. No biggie since all we wanted to do was sleep.
We’ve mentioned the remote to concierge in the morning before starting out touristy day and was assured the issue would be corrected upon our return. We made it back in at about 11p-​12a and the remote was never fixed and no amenities were replaced (towels, soap, lotion, etc.). Upon checkout we brought it up again and the lady in concierge was extremely rude and just answered to our complaint by saying «good thing you’re checking out huh?»
We were trying to see if we can get a military discount to our room to save some $$$ and was told «there’s already a military discount on the rooms for you!»… How’s that possible if this is our first time bringing it up? We asked if she could show us the discount and she replied «it’s on their, just trust me.» After paying for the stay and trying to re-​book online after leaving we’ve concluded we never received the discount and the rooms would’ve been cheaper with it.

*My review is only of the lobby Starbucks so far*
My company is hosting a convention in this hotel for over 100 people in a few weeks. I went to check out the layout of the hotel and happened to stop in at the «Starbucks» in the atrium. I ordered an iced drink with a flavoring that was listed on the menu. They didn’t have the flavor I requested & the girl serving me didn’t even know that was an option. I had to point out it was on the menu. I asked for a straw & was directed to small straws that have a bendable top (a kid’s straw) which wasn’t even tall enough for my iced drink that had a dome lid! (Are they trying to cut costs at the guest’s expense?) Then when I put the straw in my drink, there was so much ice, the straw wouldn’t even go in it. I took about 3 sips of my drink & it was gone. My colleague then ordered a small coffee, and was told they didn’t have lids for hot drinks that size so she would have to either drink her hot drink without a lid, or order a different size. So, no lids, no straws, no flavored syrup, and who knows what else they don’t have. I’m going to host a conference and have 100+ guests, and I’m not confident that my guests will be impressed with the hotel that advertises a nice treat like Starbucks, but only gets mediocre service. I am disappointed.
Hopefully whoever is in charge of keeping their supplies stocked will step up to the plate before our event so I can write a better review, but so far, I’m a little weary.

Big atrium lobby with a bar in the center and rooms all around in a circle; some rooms look into the atrium, others outside. It’s a nice lobby, with large stone floors that click as you roll suitcases across them.
The room was spacious with high ceilings; mine looked to the north, where I could barely see part of downtown. It was bit loud, I could hear noises in the hallway and my neighboring rooms very easily.
Bathrooms are roomy with great shower pressure. Towels are soft and smelled nice, which I can’t say about many hotel towels.
My TVs remote was a real pain, the mute button didn’t work well.
The bed was comfy with OK pillows (a bit too soft for my liking), but I slept well.
The room’s chair was dated and worn.
I really loved the proximity to the airport (a 3 minute drive) and it’s not too far from downtown Austin, if you have a car.